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Gene Messer Ford of Amarillo

Amarillo, TX

4.6
302 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 302 reviews

April 19, 2024

Sales staff good, Jeremy at the repair-shop got me in early but wouldn’t fix the driver and passenger door, he showed me what to do. He manhandled when he diagnosed it and that made it worse. They will More

by currie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
Apr 23, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 19, 2024

Mark Gonzales and Chris Gabehart took care of us once again. We bought air son his first car. I’ve been buying cars through Mark since 1992. I won’t go anywhere else and I’ve known Chris since he was fir More

by cflyingelk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Gonzales and Chris Gabehart
Apr 20, 2024 -

Gene Messer Ford of Amarillo responded

It's great to hear about your long-standing relationship with Mark and your positive experience at our dealership! Your trust in Mark since 1992 and your continued satisfaction with his service speak volumes about his dedication to customer satisfaction. It's also nice to hear about your connection with Chris and how smoothly the entire process went, from notifying Mark to the quick turnaround time. Here's to your son enjoying his first car!

April 18, 2024

Appreciate the professional help Ryan Ethier in the service department. He always answers his phone when we have questions. More

by Boatwrightjimmie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ethier
Apr 19, 2024 -

Gene Messer Ford of Amarillo responded

That's great to hear! We're glad Ryan in our service department has been so helpful and accessible whenever you have questions. Thank you for choosing us!

April 17, 2024

Go see Jimmy Allen, he took care of us and Gene Messer gave us the best offer for our trade and also the best price for the model that we were looking for. Searched several different dealers and they woul More

by DerrickLDixon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Allen
Apr 19, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled you had a fantastic experience, especially finding both a great trade-in offer and a favorable price for your new vehicle. It's great to hear that Jimmy and Gene Messer Ford Amarillo provided such excellent service. Enjoy your new vehicle!

April 15, 2024

Hey awesome place to purchase and to do my service. They doing it The best. Thank you Gina Ford for all you do. More

by 05.elect_crumble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Anzaldua
Apr 16, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your kind words! We're delighted to hear that you had a great experience purchasing and servicing your vehicle at Gene Messer Ford Amarillo.

April 15, 2024

I was so pleased with my Purchase from Chris Gabehart there, He was a Great Help More

by Terri Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
Apr 17, 2024 -

Gene Messer Ford of Amarillo responded

We're thrilled to hear that you had such a positive experience with Chris during your purchase! Providing great assistance to our customers is what we strive for, and we're delighted that Chris was able to help you find the perfect vehicle. Thank you for choosing us for your automotive needs!

April 12, 2024

Very good. Driver picked me up . Delivered as promised. Saleman ordered and came in as promised More

by hohenseege
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Noe Ryan
Apr 13, 2024 -

Gene Messer Ford of Amarillo responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Every person I encountered at Gene Messer Ford made the purchase of my vehicle completely painless. Got the vehicle that fit my needs within the budget I had - payments and length of loan. This is how purc More

by blfrank
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
Apr 12, 2024 -

Gene Messer Ford of Amarillo responded

It's fantastic to hear that your experience at Gene Messer Ford Amarillo was so positive! We're glad that our team made the purchase of your vehicle painless and that we could find a vehicle that fits your needs within your budget for payments and loan length. Thank you for sharing your feedback, and we're thrilled that we could provide you with the car-buying experience you deserve.

April 10, 2024

Was not told pickup was in a wreck & the rear bumper was jacked down from overloading. I Looked up vin # More

by DOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon
Apr 11, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Shane Qualls General Manager squalls@genemesser.com

April 08, 2024

Very quickly got vehicle in and checked out due to a recall. Also checked vehicle to assure there were no other issues More

by dan_weatherbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Apr 08, 2024 -

dan_weatherbie responded

Dealership got vehicle in to check recall and checked all systems on pickup

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