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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
1,005 Reviews
Call Dealership (806) 355-7471
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3400 Soncy Rd.

Amarillo, TX

79119

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Showing 1,005 reviews

July 10, 2026

Took 2024 F150 in for air conditioner work. 5 days later they hadn’t looked at it. Took it somewhere else and it was repaired in 2 days. More

by Eric.fowler
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damien Gregor
Report | Print
July 10, 2026

Bronco died 22 miles outside of Amarillo on a Sunday evening. Towed to Messer Ford, dropped keys in a box and just hoped. JC texted me the next morning, said they had the truck and would let me know as More

by JayAbbott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
July 07, 2026

Awesome service, very fast, very friendly! Very much appreciated because I’m a very busy guy! More

by NateDawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
Report | Print
Jul 08, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2026

Omar and Chris helped me get in the vehicle I’ve been searching for for months! Got the payments where I wanted and helped explain and showed me all the newest technology on my new car! Made the deal ove More

by daphne.wheeler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, Chris
Report | Print
Jul 03, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Amarillo. Please don't hesitate to reach out to us if there's anything more we can do!

July 02, 2026

Tech reported a 2 day old part needed replacement. Obviously up selling. Tech failed to find crack in air intake hose More

by Luisd622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny, tech name unknown
Report | Print
Jul 06, 2026 -

Gene Messer Ford of Amarillo responded

Hi Luis, Thank you for your feedback. Some maintenance recommendations are based on the manufacturer’s mileage and time intervals, and unless previous service was performed at our dealership, we may not have a complete history of what has already been replaced. We’d be happy to review your visit and the recommendations with you. Please feel free to contact me directly at 806-467-5503. — Shane Qualls General Manager

July 02, 2026

Salesmen were very knowledgeable about their vehicles with no pressure tactics. The showroom floor was incredible. More

by Kenro35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi
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Jul 03, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2026

Everyone is polite and the customer service has always been great. I feel like my car is taken care of. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain
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Jul 02, 2026 -

Gene Messer Ford of Amarillo responded

Hi Cheryl, thank you for taking the time to leave this wonderful review! We strive to provide the best customer service. Your satisfaction means the world to us. We appreciate your support!

June 30, 2026

Noah was great and very helpful however this dealership always finds a way to ruin our interaction More

by Soupmans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
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Jul 01, 2026 -

Gene Messer Ford of Amarillo responded

Hi Soupmans4, Thank you for your feedback. We’re glad to hear Noah provided you with great service, but we’re disappointed to hear the overall experience didn’t meet your expectations. We’d appreciate the opportunity to learn more about what happened and how we can improve. Please feel free to contact me directly at 806-467-5503. Shane Qualls General Manager Group 1 Ford of Amarillo

June 30, 2026

I called for appointment to service my Aviator and it was scheduled for the next morning. It was completed within 2 hours with no issue whatsoever. More

by JerryC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sullivan service writer
Report | Print
Jul 01, 2026 -

Gene Messer Ford of Amarillo responded

Hi Jerry, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 29, 2026

I appreciate the Works special. The inspection video review helps in deciding how and when to correct issues or provides piece of mind when receiving an all green evaluation. More

by Toby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ethier
Report | Print
Jun 30, 2026 -

Gene Messer Ford of Amarillo responded

Toby, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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