Gene Messer Ford of Amarillo

Damien helped me out with a handicap van that was produced by ford but no longer is made. He was patient and tried to figure out the best option for my situation which was the battery. In the end he produced by ford but no longer is made. He was patient and tried to figure out the best option for my situation which was the battery. In the end he found a solution and helped me out ! More

They solved all our roadside issues and got us back on the road to continue our vacation. I felt like we were treated as favorite clients ( even though we live in DFW area ) and had never visited their de the road to continue our vacation. I felt like we were treated as favorite clients ( even though we live in DFW area ) and had never visited their dealership before. Excellent attention and service! More

New to the area and was looking for a place to service my vehicle. Liked the way I was received and kept in the loop as to what was going on with my vehicle. First impression was a good one. vehicle. Liked the way I was received and kept in the loop as to what was going on with my vehicle. First impression was a good one. More

Henry helped us buy a vehicle and he was so kind and knowledgeable. He made everything very easy snd left us with a full tank of gas. I appreciate that so much! Thank you for making a stressful proces knowledgeable. He made everything very easy snd left us with a full tank of gas. I appreciate that so much! Thank you for making a stressful process easy! More

I had the 21 point check up done on my 2013 Ford f250 HD. I knocked off the first thing on the list because I did not want tires moved or air adjusted. So left 19. They were suppose to check battery. Both of I knocked off the first thing on the list because I did not want tires moved or air adjusted. So left 19. They were suppose to check battery. Both of these were ordered by the two coupons I gave them. Over an hour and half later, I saw I got the email say truck was ready. Tried to watch video on email but link didn't work of the mechanic do the checks on the upper area of the truck or the actual oilchange. When truck came back around while we were waiting on paperwork, I went to check under the hood. I noticed that the air filter had not been checked. How do I know? Under the hood was very dusty. I told my service guy and he called the mechanic that supposedly checked everything on my truck. He came in the service area and was informed that I wanted to see the air filter He went out to the shop for about 7 or 8 minutes and came back out and asked the manager what he wanted again. The manager asked the mechanic if he had inspected the filter. This time I asked the mechanic if he had inspected the filter? He ignored me and kept walking. I as him then if it was his job to inspect the filter, again ignored. I this asked for the service manager or the top manager. A service manager that was just down the hall came out of his off at this time. They got the cover off the filter, it was a little dirty so it was blowed out and put back on. Now if the air filter was not checked. What else was not done? Was the oil actually changed? This mechanic has no pride in workmanship and does not care about customer satisfaction. Managing staff needs to be more aggressive on checking work is done properly. This truck is getting ready to take my family on vacation to niagra falls NY. This is why it was entrusted to this dealership for inspection for safety and maintenance. More

My salesman was very helpful and friendly with me and answered all questions about vechile answered all questions about vechile More

Great service at my house! Every thing was taken care of in a few minutes. Every thing was taken care of in a few minutes. More

Very pleasant experience. Completely different from Messer service department for the last several years. Danny Pollard was great. Kept me up to date on the progress of the s Completely different from Messer service department for the last several years. Danny Pollard was great. Kept me up to date on the progress of the service. Work was completed in the time frame he had predicted. Explained in detail what service had been performed. More

Danny,Noe and his driver picked up and delivered my car A+ very nice guys A+ very nice guys More

This dealership has gone down hill. . the service dept is aweful. If you have a big issue with your car forget it . the service dept is aweful. If you have a big issue with your car forget it More