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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
1,005 Reviews
Call Dealership (806) 355-7471
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3400 Soncy Rd.

Amarillo, TX

79119

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Showing 1,005 reviews

June 08, 2026

Poor communication to get updates on repairs. No point even making a appointment if they don’t even get to is for the next 2 days More

by Petecb2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jun 10, 2026 -

Gene Messer Ford of Amarillo responded

Hey Petecb2, I'm sorry that we didn't meet your expectations on this Service Visit. Unfortunately, I'm unable to pull any information on the visit based on the information left in the review. Please reach out to me directly at 806-467-5503 for further discussion. Thank you, Shane Qualls General Manager

June 08, 2026

The mobile service option with this dealership is a great way to keep me coming back. This is the third car that I have bought from this company and will probably continue. More

by rlabue55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Report | Print
Jun 10, 2026 -

Gene Messer Ford of Amarillo responded

Hi, thank you for taking the time to leave a review for us at Group 1 Ford of Amarillo. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

June 08, 2026

Great customer service! Took care of both of my vehicles and walked me through what I needed to keep them in great condition! More

by dominguez_jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Sullivan
Report | Print
Jun 08, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 05, 2026

Took my truck in for service. They did a very thorough inspection and did a great job of explaining and recommendations. Jeremy in the service department is great at what he does More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jun 07, 2026 -

Gene Messer Ford of Amarillo responded

Hi Brad, we're happy you found our staff Jeremy to be so supportive during your experience here at Group 1 Ford of Amarillo. We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2026

It took a little longer that I wound have like but I had a different sale than most but the people were great 👍 More

by heididettmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lease manager
Report | Print
Jun 05, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 01, 2026

Good service. Danny took great care of me and kept me up to date on the process. More

by Fleyedoc1or2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Jun 03, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Amarillo. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2026

JC is the goat. Meaning the greatest of all time. GOAT goat goat goat goat More

by westin.klein.97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Jun 02, 2026 -

Gene Messer Ford of Amarillo responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2026

Efficient. Proficient. Effective. Shalina was everything I needed as a customer trying to figure out my warranty. More

by marcos beltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalina
Report | Print
Jun 01, 2026 -

Gene Messer Ford of Amarillo responded

Hello Marcos, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2026

Service was completed as promised and the cost estimate was spot on. The delivery process was smooth and thanks for a ride to get my truck picked up. Highly recommend this dealership. More

by brettrosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew and Rudy.
Report | Print
May 24, 2026

Had a bit of an emergency with my DEF sensor over Memorial Day weekend. They got me in, got it fixed and back on the road. Saved our vacation. Very helpful and I really appreciated it. More

by Lance Jobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sullivan
Report | Print
May 25, 2026 -

Gene Messer Ford of Amarillo responded

Hi Lance, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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