Gene Messer Ford of Lubbock

Good friendly service very helpful Timely respectful Care about the customer Take care of the vehicle Care about the customer Take care of the vehicle More

Faster than expected service . Taylor was great to work with and communicated well. Work was completed as discussed. Taylor was great to work with and communicated well. Work was completed as discussed. More

It was great that they were able to change the oil the same day I called. same day I called. More

I’m putting a ONE STAR but that I’m afraid it’s still too generous. My experience with Gene Messer service department by far has been the worst service I have ever had to deal with! They had my 2021 F-150 P generous. My experience with Gene Messer service department by far has been the worst service I have ever had to deal with! They had my 2021 F-150 Platinum for nearly two weeks I have 3 factory recalls that needs attention and the vehicles horn was inoperable and I also requested to have my vehicle looked over so I can make a 3,000 mile trip up North for Thanksgiving. Audrey my service rep told me it would be at least two days to complete the work including any parts needing. I set the appointment time a little more then two before leaving. We actually delayed leaving to complete the required service. Rear axle half-shaft and hub assembly replacement “Status, Recall incomplete” Reprogram integrated trailer relay module “Status, Recall incomplete” Windshield glass reattachment “Status Recall incomplete” As for the horn not working they said I would have to have the BCM replaced ”Status not completed” Nearly two weeks and not one single thing was completed. I have since made arrangements to have my vehicle serviced at a different dealership. I can no longer trust Gene Messer to do the work. More

Leigh Ann gets plus points with me. She was very friendly and personable. That made my visit for oil change easy. She was very friendly and personable. That made my visit for oil change easy. More

Kept me informed with any notification and updates on my vehicle. Was prompt on getting back to me. vehicle. Was prompt on getting back to me. More

Dealership did okay. My kniv they replaced is hard to turn and doesn’t seem right. There is a thing hanging down by my peddle now that wasn’t there before. Looks like it My kniv they replaced is hard to turn and doesn’t seem right. There is a thing hanging down by my peddle now that wasn’t there before. Looks like it needs plugged into something. Michael who “helped” me was condescending and not nice at all. Treated me like a dumb girl that doesn’t know anything. I was told it would take a day or two to get my recalls done. When I asked about a rental I got no response. Then I got a text 3 hours later saying my car was ready. I already made arrangements to not have a car for two days bc I needed to pick my children up from school. More

Exceeded my expectations. Did not try to upsale me on services. Got me in and out fast. Very professional and friendly. Did not try to upsale me on services. Got me in and out fast. Very professional and friendly. More

LeighAnn Moore had amazing service, was positive, and extremely informative! She is was the best and made this service very easy! extremely informative! She is was the best and made this service very easy! More

I am very pleased with the service professionals at Gene Messer. They made it very easy and fast to get my F150 repaired. Very polite and sweet. Thank you for your service. Messer. They made it very easy and fast to get my F150 repaired. Very polite and sweet. Thank you for your service. More