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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
1,021 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 1,021 reviews

August 23, 2025

Great service and wonderful personal. Took time to check out my car for recall service. More

by mjost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann in service.
Aug 26, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2025

I am from San Antonio, Texas and needed to service my Lincoln Corsair. I was given a walk in appointment and I believe Adriana was my service specialist. I appreciate that she took the time to look up my More

by kiki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Aug 26, 2025 -

Gene Messer Ford of Lubbock responded

Thank you so much for taking the time to leave a review, and for choosing us to service your Lincoln Corsair. We're sorry that your car wasn't washed this time, but we're glad to hear that Adriana took care of your Extended Warranty contract. We look forward to seeing you again in the future!

August 22, 2025

Service was great, I was kept informed of what was going on . They corrrected a couple of issues I had and I was very thankful. More

by billie_mey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie and, Logan
Aug 25, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

August 22, 2025

Friendly and courteous, explains what they will be doing. Highly recommend. Service center is first class. Back home we have to park outside go in wait in a line to get checked in. Good job on your design. More

by toddahall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
In chatting the name Lisa came up, service advisor Michael Calderon. Both were very helpful.
Aug 25, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 22, 2025

Always take care of my truck needs. Very friendly and helpful staff. Stephanie was amazing and will continue to go back. More

by Antrio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Aug 25, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 22, 2025

Gene Messer is a good dealership. Professional and quality shop. Also have good intake crew. And fair prices More

by zeman.flp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Aug 25, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2025

My sales associate Emily Paz was the best - from beginning to end. So honest so direct so clear. I would only ever buy cars from this dealer! More

by DEANSICOLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Paz
Aug 25, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2025

They had a loaner car for me as I requested. My car was ready when they said it would be. I was satisfied with the service. More

by judyevans3264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Aug 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2025

The service was great. I love that I dont have to take time away.from work to have my vehicle serviced. More

by Sandiegarcia46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
Aug 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2025

Service was fantastic and the service tech Brittan was very helpful and considerate on my needs and suggestions about my vehicle 🚗 More

by Swifty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittan
Aug 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!