Gene Messer Ford of Lubbock

My initial advisor only updated me if I called then he was MIA for 2 days. I was told it would take 48 hours. I understand that it is not an exact science so if it took longer, I would’ve understood. The was MIA for 2 days. I was told it would take 48 hours. I understand that it is not an exact science so if it took longer, I would’ve understood. The frustration was I had no communication and I had to cancel a business trip because I didn’t have my car. I called twice and spoke to two different service adjusters and one just kept cutting me off nice kid, but it kept cutting me off and never could give me any information. The second one was just very Bothered by me calling. I spoke to a third adjuster and he was super nice and super helpful he actually called me back when he said he would so that was nice. I understand things happen when it comes to working on cars but again the communication just was very poor More

We bought a SUV from Gene Messer in Lubbock and had a horrible experience. We thought we got decent deal on the car but things went downhill very quickly. They brought the car to us in Amarillo so I didn horrible experience. We thought we got decent deal on the car but things went downhill very quickly. They brought the car to us in Amarillo so I didn’t have a chance to do a bumper to bumper inspection. Less than a week after buying the car we got a nail in the tire which of course was not GM’s fault. When we took the car in we were told that the tire was too worn to be repaired and would have to be replaced. We had to replace 2 tires. We then realized one of the key fobs didn’t work and we were told that it was considered a luxury item and wouldn’t be replaced. I should have noticed the last problem which was a crack in the windshield. We took in to have it repaired and were out another 200 dollars. I sent 2 emails to the manager of the dealership and never heard a word back. The only thing we received from him was an email trying to sell me an extended warranty. This takes any chance of us buying another car or recommending Gene Messer to anyone we know. More

Sales person did an excellent job. Finance person pleasant & professional. Excellent variety of products. I’m happy Finance person pleasant & professional. Excellent variety of products. I’m happy More

Amazing staff with great customer service care. Staff are professional and take time to answer all questions Staff are professional and take time to answer all questions More

Advisor was difficult to deal with at moments. Seeming unhelpful when need proper documents for adjuster, came across very condescending and stubborn in ways at times Seeming unhelpful when need proper documents for adjuster, came across very condescending and stubborn in ways at times More

David was professional and very efficient. Whenever I am back in town I will definitely have my service work done with him Whenever I am back in town I will definitely have my service work done with him More

Angie was the best and most knowledgeable vehicle Service Advisor I've had the privilege of dealing with in years! Thanks! Only 4 stars today, however; although It was a Saturday morning, and very busy. I' Advisor I've had the privilege of dealing with in years! Thanks! Only 4 stars today, however; although It was a Saturday morning, and very busy. I'd made an appointment and was a few minutes early, and they got me right in - but had to wait in the Customer Lounge for 2 hours for an oil change. The lounge was comfortable, however: coffee and water provided, big screen TV, comfortable chairs & Wi-Fi. The long wait wasn't all that bad, given that i was in an air conditioned room as opposed to going home and mowing the lawn in 99° weather. Silver linings to every cloud. More

Great service; referred me to different place to get my tire fixed cheaper down the street tire fixed cheaper down the street More

The salesman was great. But the car has issues that needs to be fixed. Ok? But the car has issues that needs to be fixed. Ok? More

Fast service. Excellent customer service from Michael. We buy our vehicles from Gene Messer Ford. Great trucks! Excellent customer service from Michael. We buy our vehicles from Gene Messer Ford. Great trucks! More