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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
1,047 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 1,047 reviews

September 14, 2025

Great service. They gave us immediate attention and answered all of our questions. Purchasing the vehicle same day was quick and easy. More

by traci01ag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan
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Sep 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 13, 2025

Everyone from salesman to service personnel were very helpful, knowledgeable, and polite. It was a pleasure doing business at Gene Messer Ford More

by ronfoley44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton Kleinman
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Sep 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

September 12, 2025

Salesman and finance manager were very courteous and knowledgeable. They explained and answered our questions in detail. More

by greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuff Walters
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Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi Greg, we are very happy to have provided you with such a positive experience! We hope you have a great day!

September 12, 2025

Gene Messer Lincoln is very accommodating, punctual, friendly, and fair in pricing on services provided. More

by steak.flowing-4h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2025

They had prompt service, good service advisor, and shuttle service very convenient thanks very much More

by acware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh ann
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Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2025

Great friendly people people to work with. They worked hard to earn my business and have made sure I’m still happy days after the purchase!! More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon
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Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2025

They were very good kept me updated on my truck. They called me and let me know when it getting worked on More

by Anytimetowing10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
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Sep 11, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for the positive feedback! We are glad that our team kept you updated on your truck and that you were satisfied with our communication. We strive to provide excellent service to all of our customers.

September 10, 2025

Service department has great check-in, check-out system and communicates throughout time in waiting area More

by melbalindalongoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
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Sep 11, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

September 06, 2025

They worked and gave me a good deal on my truck. Service center did a good job and took care of the few things that needed fixed. More

by J6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audriana
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Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are so happy to read such a great review about Gene Messer Ford Lubbock! We hope to be of service to you again in the future.

September 06, 2025

Slow, drawn out service. Took 3 1/2 weeks for 5-6 days or actual work on my truck. And in the end the main item I took it in for still isn’t fixed. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Sep 09, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback and for sharing your experience with us. I want to sincerely apologize for the extended time it took to complete the work on your truck and that the main issue you brought it in for still hasn’t been resolved. That’s not the level of service we aim to provide. I’d like the opportunity to make this right for you. Please reach out to our service manager Michale Pugh or our Service Director Michale Purser at 806-793-2727 so we can review your repair in detail and get this corrected as quickly as possible. We appreciate your patience and the chance to earn back your trust. — Gene Messer Ford Lubbock

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