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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,376 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,376 reviews

August 17, 2026

Britton had great customer service this morning as we came in to get a simple oil change on our vehicle. He made the whole experience easy and simple. Praises to Britton for a job well done! More

by rosita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Britton
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Aug 18, 2026 -

Gene Messer Ford of Lubbock responded

Hi Rosita, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2026

I will always remember the kindness LeighAnn Moore, in your service department provided to me. Being handicapped can be difficult, but LeighAnn was very considerate and I will always use Gene Messer More

by Kynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann Moore Service Department
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Aug 16, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2026

Got my truck in for service and out back to me before the weekend as promised. More

by TPringlechip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayden
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Aug 22, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

August 14, 2026

Reagan and Louis were friendly, knowledgeable, and very efficient!! They certainly make the customer comfortable More

by Terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reagan and Louis
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Aug 22, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

August 12, 2026

Glenn has been wonderful to help me with all my needs. Straight forward and keeping me updated on services More

by Corimachele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Aug 15, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 11, 2026

They knew I had no way to get around, so had to wait. ..dealer went out of his way to get needed recall done ASAP! Very impressed! Thanks! More

by margecam52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2026

Quickly took our information and stated it might take all day but surprisingly it took 2.5 hrs. More

by imacias91
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
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Aug 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2026

My service representative was the very best. She and the technician took care of my issue and got me back on the road. I thank the dealership and their staff, we are traveling and this really wo More

by roblew53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeighAnn Moore
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Aug 13, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. If you have any further questions, please don't hesitate to reach out!

August 05, 2026

Lack of communication from the service advisor that resulted in my being without my vehicle for the weekend. Paperwork stated the work was completed on a Friday, so I could have picked it up on Friday More

by jladwazoo
Service Communication
Recommend Dealer
No
Employees Worked With
Cayden Campbell
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Aug 07, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We sincerely apologize for the lack of communication during your service visit. We understand how frustrating it is to be without your vehicle, especially when you were not informed that the repairs had been completed. Providing timely updates is an important part of the experience we strive to deliver, and we’re sorry we fell short in this instance. Our Service Director, Michael Purser, will be reaching out to you personally to learn more about your experience and discuss how we can improve. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our team.     Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

August 01, 2026

Atrocious . . no call back. Had an appointment and waited five hours. The absolute worse terrible More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Aug 05, 2026 -

Gene Messer Ford of Lubbock responded

Scott, thank you for taking the time to share your feedback. We sincerely apologize for your experience. You’re right that better communication was needed, and we will learn from this to improve moving forward. Our Service Director, Michael Purser, will be reaching out to you directly to discuss your visit and see how we can make things right. Thank you for bringing this to our attention. Buck Barton | General Manager bbarton@group1auto.com

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