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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,308 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,308 reviews

June 07, 2026

GROUP 1 FORD of HUB CITY has a great selection of new and used cars available. The service department is 5 stars above the other dealerships. More

by Ppalmer4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn and Cheryl
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Jun 07, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 06, 2026

Ashley was an awesome, very friendly salesman. Best from all others. We will definitely recommend him. More

by martinezf0525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Ramirez
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Jun 07, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. Thanks for the recommendation, and have an amazing day!

June 05, 2026

I was very impressed with Cadyn in the Service Dpt. He was professional, polite, and very clear in his explanation of how the recall service would happen. Everything went just like clock work. More

by NLW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Jun 06, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. If you have any further questions, please don't hesitate to reach out!

June 02, 2026

Gene Messer Ford service department has always done an outstanding job on repairing all our vehicles (Ford & Lincoln) More

by robbywtnfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor in Service Department
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Jun 03, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2026

Amazing service Audri was super efficient and got me in and out of my oil change appointment quickly More

by arianna.morales002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audri
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Jun 03, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2026

Wonderful experience! The whole service department was AWESOME! From the time I got there to the time I left, I was constantly updated and taken care of! More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audriana, Michael Purser
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Jun 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi Shay, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

May 30, 2026

They did a great and awesome job. The price for the oil change and tire rotation was cheaper than I expected. More

by lisajamesforchrist777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, David
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Jun 01, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 30, 2026

The dealership was very helpful and courteous. My salesman Kirk Bonnett, did a great job meeting my needs in purchasing a new car! They actually made the experience very comfortable answering any More

by sandrockfarms
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kirk Bonnett
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Jun 01, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2026

Best customer service in West Texas . Great coupon deals and super nice Service Writers. They got right to me and did a great job of servicing my Lincoln . More

by Swade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writers-Britton and Leighann from previous visit .
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May 31, 2026 -

Gene Messer Ford of Lubbock responded

Hi Swade, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2026

My service person, LeighAnn was very thorough and helpful as the warranty recall was checked out and some other minor issues. More

by jjlking714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leighann Moore
Report | Print
May 28, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

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