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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,270 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,270 reviews

April 22, 2026

Got me when I was scheduled and did everything I needed to get done great experience More

by rogerathen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Don't know
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Apr 25, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2026

Always friendly and professional. Taylor was very helpful and nice too, she gave me a great deal on oil change and tire rotation. More

by Podunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Apr 19, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 18, 2026

Outstanding service! Excellent job! Thank you! The service men and women were really nice and courteous. More

by Carolyn Woloten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audra-Ana Soto
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Apr 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi Carolyn, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

April 12, 2026

We were very pleased with our purchasing experience at this dealership. Every employee that we had contact with was very polite and willing to help. Paula Nguyen, our salesperson, was especially helpful More

by Bhardin49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aliyah Bollegar
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Apr 15, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 10, 2026

Got my car in and out in a reasonable time and kept me updated about if parts needed to be ordered More

by Riojas51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Apr 13, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 08, 2026

They were friendly and helpful. However we feel we were lowballed on our trade in. More

by Smarshall3081
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
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Apr 12, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback! We strive to provide excellent customer service and always want to ensure our customers feel valued. We apologize for any miscommunication or inconvenience with your trade-in. Please reach out to our team so we can discuss further.

April 08, 2026

Hands down the best experience I have had at a service department. Audri was super amazing, kind, courteous, and understanding from start to finish. I came in for an oil change and to look at a window iss More

by Carl C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audri was the best!
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Apr 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi Carl, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 07, 2026

Glenn was very friendly and helpful. He offered to get me a ride. I had made plans for someone to pick me up. More

by valdezlomelibarbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Apr 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 06, 2026

Deje la troca por una semana y ni siquiera la checaron, hablamos muchas vezes y nunca tuvieron una respuesta y siempre quedaban en regresar la llamada y ni una sola ves regresaron la llamada More

by jacobonw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2026 -

Gene Messer Ford of Lubbock responded

We sincerely apologize for your experience and the lack of communication you received. That is not the level of service we strive to provide. One of our service team members will be reaching out to you directly to learn more about what happened and work toward making this right. We appreciate you bringing this to our attention so we can address it and improve Buck Barton General Manager 806-788-2276 bbarton@group1auto.com

April 04, 2026

They recommend that you make an appointment for service and I did, once I got there the service writer said that the appointment only means that you will be seen that day. Most times when I make an appoint More

by ivalles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Britton Klein
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Apr 07, 2026 -

Gene Messer Ford of Lubbock responded

It appears this review is identical to a previous one. If you still need assistance, please let us know. Thank you.

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