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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

June 28, 2026

They were unable to complete the mechanical issues til they squeezed 2500 out of me an 4 trips to the dealership. I still have the same problem More

by Stepdog5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Britton
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Jun 30, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your feedback. We’re sorry to hear your concern was not fully resolved after multiple visits, and we understand how frustrating that must be. This is not the experience we want for our customers. Our Service Manager, Michael Pugh, will be reaching out to you directly to discuss your concerns and work toward a resolution. We appreciate the opportunity to make this right.     Buck Barton | General Manager bbarton@group1auto.com

June 28, 2026

On third Saturday of the month have discounted oil changes and was able to get it completed within a couple hours. More

by everclear38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 29, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

June 25, 2026

Good service and knowledge of products. Worked with us until we found just the right vehicle. More

by kathy6980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Actually worked with Light and Aliyah
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Jun 26, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2026

Had an AC issue on a 2023 F250, found out the compressor was locked up. Had it back on the road in 5 days and blowing cold again. More

by Aaron Gatzki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann Moore “Service Advisor”
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Jun 26, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2026

I was in and out very quick and everyone was very helpful to me. Very nice More

by wesbarnes23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 23, 2026

Excellent service. David was very professional. I was quoted a time for service between one to two hours. Service was completed in an hour and ten minutes. More

by Mdonini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 23, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about David. Feel free to reach out to us if you need anything. Have a wonderful day.

June 19, 2026

We were pleased with the service we received with recent issues and recalls that were addressed.. More

by Jody.d.house
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 22, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

June 19, 2026

The deal was fair after comparing. I was treated extremely well. Blakely and Aliyah super. More

by RAH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blakely, Aliyah, Austin
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Jun 22, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff Blakely and Aliyah to be so supportive during your experience here at Group 1 Ford of Hub City. If you have any further questions, please don't hesitate to reach out!

June 19, 2026

Service time was reasonable and process was easy. The service person was very service oriented and quickly acquired the information required. The best part was at the completion of service and how we More

by lazydaze4loren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeighAnn Moore
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Jun 21, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2026

We have always been happy with the service at this location. David Vasquez was our advisor and was courteous, friendly and kept us informed on progress. Thank David for you professional attention to k More

by La Santa Fe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez advisor
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Jun 21, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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