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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,361 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,361 reviews

July 30, 2026

Guess all right. Few. Problems got fixed. Price little to high otherwise got fix took 4 weeks to long. More

by Tzgrandma54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
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July 30, 2026

Leigh Ann was of great help and communicated what was going on along the way! More

by Bradenwbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann
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Aug 01, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Leigh to be so supportive during your experience here at Group 1 Ford of Hub City. If you have any further questions, please give us a call. We're always happy to help!

July 30, 2026

Service signin with Stephanie was easy and professionally done. I wish the dealership would make oil change appointments More

by Vette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service sign in
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Aug 01, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your feedback. We’re glad Stephanie provided you with a professional and positive service experience. We apologize for the delay and understand your frustration regarding oil change appointments. We do our best to accommodate every customer as quickly and efficiently as possible, and we’ll take your feedback into consideration as we continue looking for ways to improve. Thank you for choosing Group 1 Ford of Hub City, and we hope to serve you again soon. Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

July 30, 2026

My salesman Michael Hernandez was very knowledgeable on the truck that I bought he had answers when I asked a question More

by sweetlucybbq
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Hernandez
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Aug 01, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Michael to be so supportive during your experience here at Group 1 Ford of Hub City. We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2026

Was treated very well even though I wasn’t pleasant to begin with. The problem was taken care of in a timely matter. Which I did not expect. More

by Teresa Waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael and Mike
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Jul 30, 2026 -

Gene Messer Ford of Lubbock responded

Teresa, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 29, 2026

Service experience was amazing. My advisor Leigh Ann was knowledgeable, professional and helpful throughout our service. Highly recommend Group 1 Ford of Hub City and Leigh Ann More

by lmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann
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Jul 30, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. Thanks for the recommendation, and have an amazing day!

July 29, 2026

Great experience Technician was awesome Very easy to get in and out Communications were great More

by Jwindham66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Jul 30, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2026

Purpose of visit was for a recall on electrical system. Finally after a year of concern, Ford issued a recall that appears to have solved my problem. I am now pleased with the very prompt service and atten More

by Poppeso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton K.
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Jul 30, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2026

Scheduled a service appointment for an oil/filter change. Got right in, waited at the dealership, Glenn (service advisor) is the best! Less than an hour and wad on my way home. More

by PattiE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Jul 28, 2026 -

Gene Messer Ford of Lubbock responded

Hi Pattie, we are so happy to read such a great review about Group 1 Ford of Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2026

I dropped my truck off on Monday with five items that needed to be addressed. After having it all week, I was called Friday and told it was ready, but only one of the five issues had been fixed. That’ More

by casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor was OK to work with, but the technician did not do anything
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Jul 28, 2026 -

Gene Messer Ford of Lubbock responded

Casey, we sincerely apologize that your experience did not meet your expectations. We understand how frustrating it must have been to leave your truck with us for the week and find that only one of the concerns had been addressed. This is not the level of service we strive to provide. Mike Pugh will be reaching out to you personally to discuss what happened and work toward making this right. Thank you for bringing this to our attention and giving us the opportunity to improve. Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

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