Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,270 Reviews
Contact Dealership
View Awards

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 1,270 reviews

March 27, 2026

Worked with Service Writer, Glen. Excellent service! By my mistake I inadvertently elected for a standard oil change. A little later I thought about it and realized I would not be ge More

by Motoguzziman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen, Service Writer
Report | Print
Mar 28, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

March 26, 2026

Easy to work with the service employees, I would highly recommend for any ford service More

by derrellfoltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Leigh Ann
Report | Print
Mar 28, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

March 26, 2026

Great dealership with nice and helpful people. Shout out to Deveron McKelvey for helping us get into a new Bronco. He was the absolute best. Highly recommend Gene Messer ford More

by jamameadows82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron McKelvey
Report | Print
Mar 28, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thanks again for the recommendation, and have an amazing day!

March 24, 2026

Stephanie was a great service rep. Give her a raise and an air conditioned work space. More

by mcohunts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Mar 27, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

March 24, 2026

Brittton was helpful and service was great. Easy to schedule services Will return in the future More

by iamdeleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
Report | Print
Mar 27, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

March 24, 2026

The whole car buying experience was awesome from start ro finish, our salesman Dylan was great. More

by amunoz2465
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Hitchcock
Report | Print
Mar 25, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for the positive feedback! We're glad to hear that Dylan provided you with an awesome car-buying experience. We strive to provide exceptional service from start to finish. Don't hesitate to reach out for any future car needs.

March 22, 2026

The service department is excellent. Stephanie was great! I appreciate the discount I received on the oil change. I wish whoever changed the oil would take more pride in their work. I h More

by cttech102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Stephanie
Report | Print
Mar 25, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're thrilled to hear that Stephanie provided excellent service and that you received a discount on your oil change. We apologize for the inconvenience caused by the oil spill and we will take immediate action to ensure that this doesn't happen again. Your satisfaction is our top priority and we appreciate your business. Thank you for choosing us!

March 21, 2026

My service advisor Leigh Ann was amazing to work with. She kept me updated throughout the entire recall process. I would recommend her to any of my family and friends. More

by lmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie (Leigh Ann)
Report | Print
Mar 24, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Leigh at Gene Messer Ford Lubbock! If you have any further questions, please don't hesitate to reach out!

March 20, 2026

Cass, was so helpful from start to finish, she was very thorough and made sure we were taken care of. More

by Ssheyla61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cass Smith
Report | Print
Mar 22, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

March 20, 2026

Honest Helpful Experience nice professional Older wiser friendly cool people smart best fun mindful rare More

by eddie.castillo1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Gonzalez
Report | Print
Mar 22, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
3
4
5
...
127