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Gene Messer Ford of Lubbock

Lubbock, TX

4.5
562 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 562 reviews

October 11, 2024

They are always professional and they communicate very well. I will always take my vehicles there. Tom Madewell always takes care of me! Thanks! More

by Scott Berry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
Oct 15, 2024 -

Gene Messer Ford of Lubbock responded

Thank you Scott for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

Made the process as simple as possible. Oscar was attentive and helpful. The whole experience was smooth More

by aspyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
Oct 15, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 09, 2024

Javier was good not pushy and listened. Great experience. When we told him what we wanted. There was no messing around or him trying to sell us something else. We recommend him and ford in More

by Jcthompson368
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier
Oct 12, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Thanks for the recommendation, and have an amazing day!

October 07, 2024

Much bigger repair than I ever would have wanted, but it is what was required to get it on the road. Barbara Orr was the absolute best. 11 out of 10. Couldn’t be happier, despite the huge repair. More

by jhall
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Oct 10, 2024 -

Gene Messer Ford of Lubbock responded

Hello Jhall, thank you for your kind review; we are happy to pass along your comments to Barbara here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 06, 2024

I have always received excellent service and response from this dealership. My recent visit was no different than all other visits. More

by dnelson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Oct 12, 2024 -

Gene Messer Ford of Lubbock responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 06, 2024

Very professional service. They kept me informed while my vehicle was being serviced. I would recommend to friends and family. More

by LeeAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Oct 12, 2024 -

Gene Messer Ford of Lubbock responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 04, 2024

Tom M,In the service department did a fantastic job taking care of my vehicle and made sure I was in the loop with the status of my vehicle. More

by bigtomsbackhoeservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom M
Oct 06, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

We traded in two of our vehicles and we’re able to purchase a brand new 2025 Ford Explorer ST, from Gene Messer Ford Of Lubbock. Everyone there made this a pleasant experience, especially a young man More

by bobnflomc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron McKelvey
Oct 26, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2024

Glenn was great he communicated with me about everything my vehicle Needed and had excellent customer service More

by austin0832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Oct 06, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2024

The whole process was quick and easy. Everyone involved was kind and professional. I would highly recommend them. More

by Apigford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alajandro
Oct 05, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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