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Gene Messer Ford of Lubbock
Lubbock, TX
1,270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,270 reviews
March 11, 2026
I was looking to purchase a used car for my daughter. Jeremiah made the process quick and painless, and was completely transparent about the condition and reliability of the car. Jeremiah made the process quick and painless, and was completely transparent about the condition and reliability of the car. More
by k_m_brown78
Employees Worked With
March 07, 2026
Very helpful, respectful and knowledgeable. They got me everything I need and more. Thank you They got me everything I need and more. Thank you More
by hughster35
March 05, 2026
Great personnel very helpful. Made my visit for my recall easy. Timing was exceptionally good Made my visit for my recall easy. Timing was exceptionally good More
by Tlpendarvis@yahoo.com
March 04, 2026
excellent customer service, friendly staff, clear communication and quick turnaround time for my service! Will definitely be coming back for any car service. communication and quick turnaround time for my service! Will definitely be coming back for any car service. More
by destinyc44
Employees Worked With
Taylor C
March 04, 2026
One thing I didn’t like. When I came for my vehicle I felt like I was being “shooed” out. I was trying to ask questions about what was done. She “read” it to me. I needed an When I came for my vehicle I felt like I was being “shooed” out. I was trying to ask questions about what was done. She “read” it to me. I needed an explanation of what she was reading since I’m not a mechanic. The language used from a mechanic to me is foreign just as if I spoke to you about plumbing or electrical work, that would be foreign to you. An extra few minutes would go along way The gentleman that originally helped when I brought my vehicle , took his time to help me understand what was going on. More
by Reeses2
Employees Worked With
Kaylen
March 04, 2026
They are always so helpful and kind. I love how they communicate every step of the way. I love how they communicate every step of the way. More
by Kennedy
Employees Worked With
March 03, 2026
I think the service department at most dealerships can be intimidating, that was not my experience here. Logan is the one who helped me and he was very professional, friendly and I felt like he had my best i intimidating, that was not my experience here. Logan is the one who helped me and he was very professional, friendly and I felt like he had my best interest in mind. He gave me information about my “new” used car and gave me some good recommendations for routine maintenance since it is higher in mileage. This was my first experience at Gene Messer and because of Logan it was very positive. For as long as I am in Lubbock or if I ever need maintained while passing through I know where I will be stopping. More
by kendalheath1021
Employees Worked With
Logan (Service)
