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Gene Messer Hyundai

Lubbock, TX

4.4
501 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 501 reviews

September 27, 2025

Victoria communicates, is knowledgeable, and very caring and kind. She is an excellent service adviser. More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Sep 28, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2025

The staff is friendly and professional, and they took great care of my car. Also the lobby area is comfortable and clean, and I felt very safe and respected the whole time I was there. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 27, 2025 -

Gene Messer Hyundai responded

Hello Lynn, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2025

Contacted the dealership about a specific vehicle and a sales representative reached out to me via text and later via phone call. Steven Grajek made the whole process of test driving and then purchasing se More

by Chele2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Grajek
Sep 23, 2025 -

Gene Messer Hyundai responded

Hi, we're happy you found Steven to be so supportive during your experience here at Gene Messer Hyundai. We do hope we can be of assistance in the future. Take care!

Sep 23, 2025 -

Gene Messer Hyundai responded

Hi, we're happy you found Steven to be so supportive during your experience here at Gene Messer Hyundai. We do hope we can be of assistance in the future. Take care!

September 17, 2025

The salesman was great and very knowledgeable. The finance team was great and helpful. The whole car buying experience was not stressful or pushy. More

by sabrakimple
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Molina and Finance Team
Sep 20, 2025 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2025

Daniel was awesome. He was very friendly and courteous. The service was fast and great. I waited for my vehicle and it was ready within the time they told me it would More

by jracevedo3505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 20, 2025 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2025

Very friendly. Very prompt (with the desk service). I appreciate very much honoring the corporate 10 year extended warranty that I purchased with the vehicle 5 yea More

by dsteforw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria and Stefanie
Sep 20, 2025 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2025

My experience with the service center this time was very good. The service professional Victoria communicated well and was able to answer my questions. I had an alignment done, asked to see the report, and More

by patrickcarroll5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Rivera
Sep 13, 2025 -

Gene Messer Hyundai responded

Hi, thank you so much for your positive comments about Gene Messer Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2025

Everyone was professional and courteous. They were prompt and letting me know everything that was going on and I will Riley recommend Gene Messer Hyundi matter what type of vehicle they have More

by bakeryoung11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Sep 11, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

September 10, 2025

Everyone was very nice. Waiting room had snacks. But, only two stars because with a scheduled appointment, it took 2 hours for an oil change. We won’t be going back. More

by lisanesbit2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
Sep 12, 2025 -

Gene Messer Hyundai responded

Hello Ms. Nesbit! I am so sorry to hear about the wait time on your recent service. I absolutely agree that an oil change service with an appointment should not take as long as yours did. I sincerely apologize for the wait time, and I greatly appreciate your patience during the service. I would love to discuss with you how we can remedy this. Please call me at 806-785-7853 or email me at swalters@group1auto.com. Thank you and have a great day! Stephanie Walters Service Director Gene Messer Hyundai

September 06, 2025

The service was amazing and quality of work was phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next More

by Matthewrlusk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Sep 07, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!