Gene Messer Hyundai
Lubbock, TX
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The staff is friendly and professional, and they took great care of my car. Also the lobby area is comfortable and clean, and I felt very safe and respected the whole time I was there. great care of my car. Also the lobby area is comfortable and clean, and I felt very safe and respected the whole time I was there. More
Contacted the dealership about a specific vehicle and a sales representative reached out to me via text and later via phone call. Steven Grajek made the whole process of test driving and then purchasing se sales representative reached out to me via text and later via phone call. Steven Grajek made the whole process of test driving and then purchasing seamless. He even patiently waited as I waited for a payment from the insurance. No pushing and rushing. The finance people were fantastic and made the signing process quick and easy. More
The salesman was great and very knowledgeable. The finance team was great and helpful. The whole car buying experience was not stressful or pushy. The finance team was great and helpful. The whole car buying experience was not stressful or pushy. More
Daniel was awesome. He was very friendly and courteous. The service was fast and great. I waited for my vehicle and it was ready within the time they told me it would He was very friendly and courteous. The service was fast and great. I waited for my vehicle and it was ready within the time they told me it would be. More
Very friendly. Very prompt (with the desk service). I appreciate very much honoring the corporate 10 year extended warranty that I purchased with the vehicle 5 yea Very prompt (with the desk service). I appreciate very much honoring the corporate 10 year extended warranty that I purchased with the vehicle 5 years ago. More
My experience with the service center this time was very good. The service professional Victoria communicated well and was able to answer my questions. I had an alignment done, asked to see the report, and good. The service professional Victoria communicated well and was able to answer my questions. I had an alignment done, asked to see the report, and was pleased to drive away with a much improved feel as I drove home. My car has 191,000 miles, and I am hoping to continue driving it for many more miles. More
Everyone was professional and courteous. They were prompt and letting me know everything that was going on and I will Riley recommend Gene Messer Hyundi matter what type of vehicle they have They were prompt and letting me know everything that was going on and I will Riley recommend Gene Messer Hyundi matter what type of vehicle they have. More
Everyone was very nice. Waiting room had snacks. But, only two stars because with a scheduled appointment, it took 2 hours for an oil change. We won’t be going back. Waiting room had snacks. But, only two stars because with a scheduled appointment, it took 2 hours for an oil change. We won’t be going back. More
The service was amazing and quality of work was phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next phenomenal. The only issue was the length of time it took around 2.5 hours; but with the volume of cars being worked on this is to be expected. Next time I’ll just have someone come pick me up when I drop off my car. Overall the best dealer experience I have ever had!!! More

