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Gene Messer Hyundai

Lubbock, TX

4.4
415 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 415 reviews

April 23, 2025

Very helpful and willing to help. Took the time to communicate with me and work with me. Great place to look for a vehicle. More

by Greg C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro
Apr 25, 2025 -

Gene Messer Hyundai responded

Hi Greg, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 22, 2025

Chris and all the staff were very courteous and helpful. Thanks to all at Gene Messer Hyundai for their help. Car seems to be running fine now. More

by Bruceehly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Negen service manager and John mechanic
Apr 25, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

Very friendly group. Really knows about the vehicles they are selling. Efficient, honest, caring and very considerate. More

by debv28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel and Juana.
Apr 17, 2025 -

Gene Messer Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! Feel free to reach out to us if you need anything. Have a wonderful day.

April 07, 2025

Great experience had no issues test driving and also everyone there was nice and helpful. More

by Johnsonsarina2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven and Logan
Apr 10, 2025 -

Gene Messer Hyundai responded

Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2025

Great customer service, Steven was a true help in when it came down to my purchase decision. Gave me the economics and true expertise information of the car I was purchasing. Other staff were easy to work wi More

by Cast.kevi845
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven
Apr 06, 2025 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff Steven to be so supportive during your experience here at Gene Messer Hyundai. Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2025

Amanda is truly service oriented. It is always a pleasure to do business with her. More

by Lcrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda
Apr 02, 2025 -

Gene Messer Hyundai responded

Hello, we're happy you found Amanda to be so supportive during your experience here at Gene Messer Hyundai. Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2025

Prompt and ready to help with EXACTLY what we wanted. Nothing was pushed on us. We were able to talk through our needs and wants with liberty to get us the perfect vehicle. More

by Shannoncruddas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Campbell
Apr 05, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 27, 2025

They have a great service dept that really cares about their customers. We have owned 5 different Hyundais in 3 different cities and we are really happy. More

by crisman1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AMANDA, VICTORIA, & DANEIL
Mar 28, 2025 -

Gene Messer Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 27, 2025

Made an appointment for 430pm to have diagnostic on AC. I realized that they wouldn't be able to get it done that day as they closed at 5pm. However when I called after noon the following the day it still More

by Mariaiswhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one worked at all that's the problem
Mar 28, 2025 -

Gene Messer Hyundai responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at bcimino@GeneMesser.com so we can work toward a resolution. Thank you, Brendan Cimino General Manager

March 25, 2025

My salesman Genaro Gutierrez performed excellent customer service as well as the used car manager Ryan Anderson who really made my buying experience/process one to remember! My business will be back for sure More

by jodytellez76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro Gutierrez, Ryan Anderson
Mar 27, 2025 -

Gene Messer Hyundai responded

Hi, thanks for your praise and kind comments about Genaro Gutierrez and Ryan Anderson. Feel free to reach out to us if you need anything. Have a wonderful day.