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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
275 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 275 reviews

January 22, 2024

Matthew in service is wonderful and very helpful and knowledgeable. He is a great asset to gene messer More

by Waylon Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Jan 25, 2024 -

Gene Messer Hyundai responded

Thank you for the kind words Waylon! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
January 19, 2024

I was able to get service without an appointment. The people were friendly and promptly took care of my car. More

by andwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Tyler Bownds
Report | Print
Jan 23, 2024 -

Gene Messer Hyundai responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
January 15, 2024

They treated my car very well, and treated me as well also..They did everything I asked. More

by Maria Hinojos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 17, 2024 -

Gene Messer Hyundai responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
January 13, 2024

Fast and affordable! Love their customer service. Will not go anywhere else. Thank you for your awesome service More

by veronica.villarreal8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Jan 17, 2024 -

Gene Messer Hyundai responded

We are thrilled to hear that you had a fast and affordable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
December 30, 2023

They were very friendly and fast with paperwork, and make ready for the new car. More

by Hjwelch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel and Geoff
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Jan 03, 2024 -

Gene Messer Hyundai responded

Congratulations on your new vehicle! We are thrilled to have provided you with a friendly sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 30, 2023

They would never get back with me in a timely matter or they would not answer the phone for over 20 min on hold and disconnected me .. they had my car for over a week and 5 days and never would they call m More

by Prcastilleja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
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Jan 04, 2024 -

Gene Messer Hyundai responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience it may have caused. I would like an opportunity to fix this and to earn your business, please contact me at (806) 76-2715. I look forward to speaking with you. Brendan Cimino, General Manager

Jan 05, 2024 -

Gene Messer Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 05, 2024 -

Prcastilleja responded

I just tried to reach out to you and this number is incorrect..

Jan 08, 2024 -

Prcastilleja responded

Thank you

Helpful
December 19, 2023

Love my new Santa Fe! Interior looks so expensive but the price was not! 🤗 So sleek! More

by wendydulin1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo Ayodele
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Dec 21, 2023 -

Gene Messer Hyundai responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 19, 2023

Ivan did a great job overall - got connected through the Sam’s new car experience online. No pressure sales, we discussed only what I was interested in and had a candid conversation about the competing opti More

by dj.leaco.alien
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Dec 20, 2023 -

Gene Messer Hyundai responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

Helpful
December 17, 2023

Excellent service, timely and forthright. Will continue to bring my vehicle in for future service appointments. Excellent work by the technicians and service advisor. Along with the entire se More

by Kristo Tomasic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Levario
Report | Print
Dec 19, 2023 -

Gene Messer Hyundai responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 17, 2023

Construction when completed will make waiting so much better. Rxpected to only wait an hour but I was there two and one half hours for an oil change and tire rotation. More

by John Paul Athanasiou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
Dec 20, 2023 -

Gene Messer Hyundai responded

We apologize for the longer than usual wait for an oil change and tire rotation. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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