Back

Gene Messer Hyundai

Lubbock, TX

4.4
275 Reviews

4025 West Loop 289

Lubbock, TX

79407

Directions

By Type

Showing 275 reviews

October 27, 2023

Brendan, Casey, Kattie, and Gus are phenomenal! They made my car buying experience so smooth. More

by peggyhboling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan, Kattie, Casey, and Gus
Oct 31, 2023 -

Gene Messer Hyundai responded

It's fantastic to hear that Brendan, Casey, Kattie, and Gus provided you with a phenomenal car-buying experience and made it a smooth process. Exceptional service and a dedicated team can greatly enhance the overall experience. Your positive feedback is greatly appreciated!

October 25, 2023

Great customer service and a quick and efficient team to guide you through the car buying process More

by steph.santos4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Molina
Nov 01, 2023 -

Gene Messer Hyundai responded

It's fantastic to hear that you experienced great customer service and had a quick and efficient team to guide you through the car-buying process. A smooth and customer-centric buying experience is a valuable aspect of a dealership. Your feedback is appreciated!

October 18, 2023

Service department got my car in quickly. Completed updates quickly. Gave me a list of suggested preventive maintenance. Everything went smoothly and quickly. More

by pool.rick
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 20, 2023 -

Gene Messer Hyundai responded

It's great to hear that the service department at Gene Messer Hyundai was able to get your car in quickly, complete the necessary updates, and provide you with suggested preventive maintenance. A smooth and efficient experience is always a plus. Your satisfaction as a customer is important to them.

October 11, 2023

I went there because my car said I was due for an oil change. When I got there, I was told that I was too early, as I have prepaid maintenance. Turns out on the previous visit, the car was set to a 500 More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Oct 13, 2023 -

Gene Messer Hyundai responded

We appreciate you sharing your experience with Gene Messer Hyundai. It's great to hear that our staff recognized the mix-up with your maintenance schedule and took the initiative to rectify it without any additional charges. We are glad to have addressed both the oil change and the wipers, ensuring you left with your car properly serviced and no extra costs. Enjoy your well-maintained vehicle!

October 10, 2023

Gene Messer Hundia is always a great store for auto service. They always perform the service requested and on a very timely method. All my service is at Gene Messer Hundia. More

by Harvey Everheart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy, Jessie, Victoria, BRANDON
Oct 12, 2023 -

Gene Messer Hyundai responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Great dealership all the personnel are exceptional from the minute I get there till the time I leave they are checking on you if you need anything. Service is great and fast. Thank you I appreciate your More

by mdmancilla32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro Gutierrez and all the service personnel in the office
Oct 05, 2023 -

Gene Messer Hyundai responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 30, 2023

My salesman was amazing! !!! I’ll never use anyone else!!!! Love my experience and love my new vehicle. More

by haley.bilberry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glen Newsom, Nate Molina
Oct 03, 2023 -

Gene Messer Hyundai responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Congratulations on your new vehicle! Thank you and we look forward to the pleasure of your business again.

September 29, 2023

The salesperson knew his cars and was very informative, would recommend them to everybody I know More

by Servando1948
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro Gutierez
Oct 03, 2023 -

Gene Messer Hyundai responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 28, 2023

We had a wonderful experience! Our dealer stayed late to help us with the entire process! I highly recommend working with Gene Messer Hyundai!! More

by carrieday99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Schramme
Oct 03, 2023 -

Gene Messer Hyundai responded

We appreciate your Five Stars and we are delighted to know you had a great experience with us! Congratulations on your new vehicle! We look forward to the pleasure of your business again.

September 24, 2023

They didn’t help me my vehicle was there 4 days service was not good at all More

by isaacsimmons82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
...
6
...