Gene Messer Hyundai

Just to let you know how much I dislike the customer service we have received with this service department, the free oil change you sent in the mail is going in trash. Same reason as stated by other r service we have received with this service department, the free oil change you sent in the mail is going in trash. Same reason as stated by other reviews. Live 80 miles out of town, and making an appointment is useless. Does nothing for you as I was informed by men taking vehicles in. Was told it was very busy, and it would probably be 3 hours till they could get it in. I explained that I had an appointment. He said all that did was let the cousterm know they were excepting cars. Some of the cars ahead were left for pickup at the end of the day. It didn't matter. My place in line was set when I got there. It didn't matter that unless I wanted to drive two vehicles, my wife and I would just have to set there. What's funny? I was running a little late, and I called to let them know. Bet they got a good laugh. The good thing is I live about the same distance from Abilene and the hyundai dealership there is not Genne Messer. They could not believe this story, and an appointment there is honored. I would like to know if the other Gene Messer dealerships service department works this way. Good luck with your remodel, but I want be backJust to let you know how much I dislike the customer service we have received with this service department, the free oil change you sent in the mail is going in trash. Same reason as stated by other reviews. Live 80 miles out of town, and making an appointment is useless. Does nothing for you as I was informed by men taking vehicles in. Was told it was very busy, and it would probably be 3 hours till they could get it in. I explained that I had an appointment. He said all that did was let the cousterm know they were excepting cars. Some of the cars ahead were left for pickup at the end of the day. It didn't matter. My place in line was set when I got there. It didn't matter that unless I wanted to drive two vehicles, my wife and I would just have to set there. What's funny? I was running a little late, and I called to let them know. Bet they got a good laugh. The good thing is I live about the same distance from Abilene and the hyundai dealership there is not Genne Messer. They could not believe this story, and an appointment there is honored. I would like to know if the other Gene Messer dealerships service department works this way. Good luck with your remodel, but I want be back More

Customer service reps are very nice. However the service technicians did not fill up the washer fluid after stating all things were correct. Although it is a small thing it makes you wo However the service technicians did not fill up the washer fluid after stating all things were correct. Although it is a small thing it makes you wonder what other things I paid for were not completed. When you go to a dealership you expect them to take excellent care of your vehicle. This was disappointing. More

I was traveling through when my car needed service. I was told to make an appointment. When I explained my situation I was told "we will take care of it " and they did..about a hour later I was on my w I was told to make an appointment. When I explained my situation I was told "we will take care of it " and they did..about a hour later I was on my way. More