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Gene Messer Hyundai

Lubbock, TX

4.4
546 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 546 reviews

October 03, 2025

Sales team was good, though dealing with Logan in finance less than desirable. I should have walked out on the deal based on my experience in finance. More

by Jason F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Quincy Gouldon, Logan Saenz, Logan Johnston
Oct 04, 2025 -

Gene Messer Hyundai responded

Jason, Thank you for the feedback! I appreciate that you had an exceptional experience with your salesperson. However, I would like to discuss what happened with Logan so that I can use your feedback as a coaching opportunity to provide an exceptional experience from start to finish. Please contact me at bcimino@group1auto.com or 806.810.5085 to discuss further. Sincerely, Brendan Cimino - General Manager Gene Messer Hyundai

October 03, 2025

$70. 00 to change one very small break light bulb!!!!! That’s Unbelievable!!!! I opted to change my own cabin filter!! More

by tx-xray-grl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 08, 2025 -

Gene Messer Hyundai responded

I am so sorry to hear that our service fell short of your expectations! However, I am unable to locate your contact information with the review provided. Please call me at 806.403.0956 or email me at swalters@group1auto.com and I would be happy to discuss this further. Thank you and have a great day! Stephanie Walters Service Director

October 03, 2025

Nathaniel was incredible. He made thr entire process smooth from start to finish, and all we had to worry about was sending the payment :) Cannot recommend him enough if you a More

by mattpashia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Oct 04, 2025 -

Gene Messer Hyundai responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2025

Sales person very helpful. . worked to get all my questions answered. Would recommend Quincey to anyone! More

by Tdnent63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quincey, Juana
Oct 04, 2025 -

Gene Messer Hyundai responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Hyundai. If you have any further questions, please don't hesitate to reach out!

September 28, 2025

Everyone was so kind and helpful, from the moment I dropped of my car to the moment I picked it up! More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Oct 01, 2025 -

Gene Messer Hyundai responded

Hi Maria, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2025

Victoria communicates, is knowledgeable, and very caring and kind. She is an excellent service adviser. More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Sep 28, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2025

The staff is friendly and professional, and they took great care of my car. Also the lobby area is comfortable and clean, and I felt very safe and respected the whole time I was there. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 27, 2025 -

Gene Messer Hyundai responded

Hello Lynn, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2025

Contacted the dealership about a specific vehicle and a sales representative reached out to me via text and later via phone call. Steven Grajek made the whole process of test driving and then purchasing se More

by Chele2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Grajek
Sep 23, 2025 -

Gene Messer Hyundai responded

Hi, we're happy you found Steven to be so supportive during your experience here at Gene Messer Hyundai. We do hope we can be of assistance in the future. Take care!

Sep 23, 2025 -

Gene Messer Hyundai responded

Hi, we're happy you found Steven to be so supportive during your experience here at Gene Messer Hyundai. We do hope we can be of assistance in the future. Take care!

September 17, 2025

Daniel was awesome. He was very friendly and courteous. The service was fast and great. I waited for my vehicle and it was ready within the time they told me it would More

by jracevedo3505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 20, 2025 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2025

The salesman was great and very knowledgeable. The finance team was great and helpful. The whole car buying experience was not stressful or pushy. More

by sabrakimple
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Molina and Finance Team
Sep 20, 2025 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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