Gene Messer Hyundai

My car went to the shop on June 1st, 2023 due to a flood that happened and needed multiple repairs. I filed my insurance claim and they found Gene Messer Hyundai service center for my vehicle to get the nee that happened and needed multiple repairs. I filed my insurance claim and they found Gene Messer Hyundai service center for my vehicle to get the needed repairs. It took about 1 month for everything to get replaced. I was unable to get my car out until July 19th due to being charged for rotors and break pads. Which I was under the impression that they were getting covered by my insurance, had I known they weren’t I wouldn’t have gone through with said repairs. It was recommended to get them replaced but it was not made clear that it would not be covered by my insurance. Fast forward to when I pick up my vehicle, I noticed hail damage that I had not had when my insurance claim was made. This happened between the time frame my vehicle was at the dealership. Now I have excessive hail damage and there’s nothing I can do. After further inspection, I found lots of hail damage all along my vehicle. Then, Friday July 20th my vehicle’s check engine light turned on and began to not go past 65mph and had a code reader say it was my transmission and to top it off Sunday July 23rd my vehicle completely died on me twice. Which has left me stranded and to now not have a vehicle and out $1,000. More

Great service and they had so much patience for us to make our decision. We appreciated how everyone treated us. Would definitely go again! make our decision. We appreciated how everyone treated us. Would definitely go again! More

Katie give a customer what they want and she a good person and she all for the customer person and she all for the customer More

Salesman and on duty manager was attentive, informative, knowledgeable and professional, Id recommend this dealership. knowledgeable and professional, Id recommend this dealership. More

Excelent service, friendly, I like that the guys help me with a shuttle and tell me in detail all the problems that my car has with a shuttle and tell me in detail all the problems that my car has More

I recently moved back to Lubbock. Their team did a great job taking over my car maintenance and warranty. They offer appointments quickly and communicate well! Very impressed. Their team did a great job taking over my car maintenance and warranty. They offer appointments quickly and communicate well! Very impressed. More

They made me a fair deal, the car was not exactly as listed but it was still fair listed but it was still fair More

Despite some convenience issues do to remodeling l received the same courtesy and quality of service I have come to expect from this dealer. The personalized service has led me to believe I will start received the same courtesy and quality of service I have come to expect from this dealer. The personalized service has led me to believe I will start here if I get back in the market for a new vehicle. More

Nice people that explained things well, and knew their business. Only complaint was being told the appointment would take an hour and a half, and it took a little over 3 hours. business. Only complaint was being told the appointment would take an hour and a half, and it took a little over 3 hours. More

The dealership was very easy to deal with. I was able to make a deal the same day without hassle. We left happy and not like we had been taken advantage of. I was able to make a deal the same day without hassle. We left happy and not like we had been taken advantage of. More