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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
303 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 303 reviews

April 12, 2025

Gene Messer Kia in Lubbock is a great place to get your car. Chase was wonderful! More

by haylee_everitt5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase
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Apr 14, 2025 -

Gene Messer Kia responded

Hello, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 12, 2025

Called to schedule oil & filter change. Service was able to get me in at 1230. Perfect for me. Covered drivers seat and floor while in service. Angela was very kind checking my car in and More

by Jes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
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Apr 14, 2025 -

Gene Messer Kia responded

Hello Jes, we're happy you found our staff Angela to be so supportive during your experience here at Gene Messer Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 12, 2025

The work for the recall was done great but when i checked the work, the installer but a deep scratch under the window. It’s about 1-1 1/2 inch long. I put black pen to it but still Very noticeable. I should More

by Camera man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
advisor-Kirk Haven
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Apr 16, 2025 -

Gene Messer Kia responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. David Thomas Gene Messer Kia Service Manager 806.776.5651 dthomas@GeneMesser.com

April 10, 2025

Employees very nice. Provide water and coffee. WiFi. Super clean. Love our car. They explain very good. More

by rm_pn_1993
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens
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Apr 14, 2025 -

Gene Messer Kia responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 02, 2025

Everyone was very nice. I mean every single person said hello made me feel special. More

by golvera91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
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Apr 05, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

Chase was very patient and helpful. At no point did I feel uncomfortable or anxious in any way and he was extremely detailed when answering all questions. I’ll be using this dealership More

by skylanders806
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase
Report | Print
Apr 05, 2025 -

Gene Messer Kia responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2025

Awesome job, I very much enjoy going to Kia. Everyone is so nice to me. Never had a bad experience! More

by ksabala23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José
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Apr 05, 2025 -

Gene Messer Kia responded

Hello, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2025

Excellent Customer Service! The services department is extremely kind and you know when dropping off your vehicle, any service is going to be done correctly and efficiently! More

by Carpenter116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Mar 29, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2025

Always do a Great job. People are all very nice and helpful. Prices are really good too. Been using them for all service needs since we got our car. More

by emilia.villarreal2
Workmanship
Recommend Dealer
Yes
Employees Worked With
Priscilla
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Mar 29, 2025 -

Gene Messer Kia responded

Hi Emilia, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 27, 2025

Ryan was so nice and helpful! He made sure I found a car I wanted! Every one that I talked to was friendly! More

by chelseapoe96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Leroy and Ginger
Report | Print
Mar 29, 2025 -

Gene Messer Kia responded

Hi, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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