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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.6
377 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 377 reviews

October 14, 2025

Great reliable service. Had a walk in oil change and they got it taken care of professionally and quickly. More

by gbjmbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 15, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2025

John was super helpful. Kyle is always super helpful. They both made sure that everything was covered and taken care of. More

by alonzoluna63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Kyle
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Oct 16, 2025 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! Please don't hesitate to reach out if there's anything additional we can do for you.

October 12, 2025

The service advisor was trying his hardest but waiting on the service IT people to respond and get answers was tedious. It took two weeks to finally get our vehicle back. If we didn't call to check on our ve More

by Jffmcnutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John.
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Oct 15, 2025 -

Gene Messer Kia responded

Thank you for your patience, and I apologize for your recent experience. Please don't hesitate to reach out if you have any additional questions or need further assistance. Matt Baugher General Manager mbaugher@group1auto.com

October 06, 2025

Everyone here is always nice and John is always super helpful! Don’t ever mind having to wait at the dealership. More

by Anastacia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Oct 09, 2025 -

Gene Messer Kia responded

Hello Anastacia, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We hope to be of service to you again in the future. Best wishes, Gene Messer Kia

October 02, 2025

Ruben and all are great! Ruben took the time to really explain everything.very well. More

by Carla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben, Ginger, Adam, Steve, Michael, Josh
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Oct 04, 2025 -

Gene Messer Kia responded

Hi Carla, we're happy you found Ruben to be so supportive during your experience here at Gene Messer Kia. If you have any further questions, please don't hesitate to reach out!

October 02, 2025

O My visit to the dealer was an good experience we arrived around 9 AM the guys behind their desk just looked at us didn't even get up to come out but but lucky for me Marielle was outside putting a t More

by Shellyaha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marielle Parmelee cant member the finance guys name but he was amazing also
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Oct 07, 2025 -

Gene Messer Kia responded

Thank you for sharing your positive experience at our dealership! We are glad to hear that Marielle provided excellent service and helped you find the perfect car hassle-free. We appreciate your business and hope to see you again in the future. Drive safely!

September 27, 2025

Service on my Kia K4 was quick and friendly. It took about an hour to complete. More

by markmark_318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla
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Oct 01, 2025 -

Gene Messer Kia responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Oct 01, 2025 -

markmark_318 responded

Thanks for a great job servicing my new Kia/K4.

September 20, 2025

Great customer service and great service personnel. They answer all my questions and concerns and with quick response. More

by WH Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Sep 21, 2025 -

Gene Messer Kia responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 19, 2025

Everyone was super nice and explained everything I needed to know .. wasn't expecting to be there that long... More

by Robinmccain34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The 2 employees that talked and help me was really good
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Sep 23, 2025 -

Gene Messer Kia responded

Thank you so much for your kind words! We strive to provide exceptional service and are happy to hear we could meet your needs. We apologize for the length of your visit and will work on improving our efficiency in the future. We look forward to seeing you again soon!

September 18, 2025

They did what they said they would for how much they said they would be More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla Gonzales
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Sep 21, 2025 -

Gene Messer Kia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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