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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.6
408 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 408 reviews

December 23, 2025

This was my first Kia experience and I was not disappointed. Kia gave me what I asked for in a rapid time. I love my K4 and I would definitely recommend Kia to anyone. More

by axcastillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe and Ruben
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Dec 24, 2025 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 21, 2025

Always amazing customer service . Friendly helpful answer all questions . Staff is always friendly and meet our needs. More

by James Simental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla
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Dec 22, 2025 -

Gene Messer Kia responded

Hi James, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 21, 2025

Very efficient and professional. They were prompt in getting me an appt, and getting my car serviced More

by Brenda_driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know
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Dec 24, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2025

They are so quick and make sure you understand everything that is done on your vehicle. Kyle is the best More

by 7blessedbythebest77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 21, 2025 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 16, 2025

Chase was very professional when dealing with me. .He was up front when i asked questions. If i ever buy another vehicle, i will ask for Chase!! More

by Camera man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase
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Dec 19, 2025 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Feel free to reach out to us if you need anything. Have a wonderful day.

December 13, 2025

The folks at Gene Messer Kia are always very professional and interactive. John, the rep that handles our appointments, is kind and thorough. It’s important to me that we have a good relationship with the p More

by lori.ostling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Dec 19, 2025 -

Gene Messer Kia responded

Hi Lori, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 06, 2025

Their phone system to talk to the service department is terrible. Phone calls being passed on and then getting hung up on. It took three calls to find out what was going on. More

by RiversUp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never knew who it was nor did the paperwork
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Dec 10, 2025 -

Gene Messer Kia responded

We deeply apologize for your poor experience with our phone system. Please know that we are actively working to improve and streamline our service process to provide you with the best possible support in the future. Thank you for bringing this to our attention.

December 05, 2025

Kyle is a great service writer . I appreciate his knowledge, his kindness and his expertise More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Havens
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Dec 12, 2025 -

Gene Messer Kia responded

Hello Carla, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We hope to be of service to you again in the future. Best wishes, Gene Messer Kia

December 02, 2025

Tommy was very nice and helpful in showing cars and finding the right one for me! More

by margiegrubb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy
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Dec 03, 2025 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2025

We love our Kia. Our sale person was awesome ( Joe V ). Will recommend this dealership to friends and family. More

by Hcarman08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virgina
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