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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.6
402 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 402 reviews

December 06, 2025

Their phone system to talk to the service department is terrible. Phone calls being passed on and then getting hung up on. It took three calls to find out what was going on. More

by RiversUp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never knew who it was nor did the paperwork
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Dec 10, 2025 -

Gene Messer Kia responded

We deeply apologize for your poor experience with our phone system. Please know that we are actively working to improve and streamline our service process to provide you with the best possible support in the future. Thank you for bringing this to our attention.

December 05, 2025

Kyle is a great service writer . I appreciate his knowledge, his kindness and his expertise More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Havens
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Dec 12, 2025 -

Gene Messer Kia responded

Hello Carla, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We hope to be of service to you again in the future. Best wishes, Gene Messer Kia

December 02, 2025

Tommy was very nice and helpful in showing cars and finding the right one for me! More

by margiegrubb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Dec 03, 2025 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2025

We love our Kia. Our sale person was awesome ( Joe V ). Will recommend this dealership to friends and family. More

by Hcarman08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virgina
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November 27, 2025

Excellent service. Kia Sportage is very impressive. Salesman was genuinely interested in finding us the right car. More

by rickbruyere
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Amalie
Report | Print
Nov 29, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2025

Joe was awesome , the finance manager Mike was great and so was Eddie. Great atmosphere. More

by jyslas1983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe v
Report | Print
Nov 26, 2025 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

November 21, 2025

The service department was friendly and very helpful. They were considerate to my car needs More

by synergen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Nov 23, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 21, 2025

I had my car serviced for 8am and the staff were very helpful for my first time using the kia service. Only took like an hour which I feel like is relatively fast so that was nice! Super friendly staff a More

by nico deitrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aja
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Nov 23, 2025 -

Gene Messer Kia responded

Nico, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 20, 2025

Everyone was helpful and polite. My car was ready on time. I really appreciated the service More

by Diamond Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name in service
Report | Print
Nov 22, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2025

Thank you for the speedy work. I will be returning to have service work done to my vehicle! More

by Fdiaz1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayjanique Garcia
Report | Print
Nov 20, 2025 -

Gene Messer Kia responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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