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Gene Messer Kia
Lubbock, TX
408 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 408 reviews
November 05, 2025
I've been going to Gene Messer Kia for years, and they've always made me feel welcome.. they always do an awesome job on my Sportage... they're very noligable, very helpful.. God bless them all!🙏 always made me feel welcome.. they always do an awesome job on my Sportage... they're very noligable, very helpful.. God bless them all!🙏 More
by Coco
Employees Worked With
Kyle, Havens
October 31, 2025
I got to the dealership a few minutes early and was seen by the service manager very fast. They had the oil changed and checked my filters before an hour was up. I was so surprised but very pleased. by the service manager very fast. They had the oil changed and checked my filters before an hour was up. I was so surprised but very pleased. More
by Rose L.
Employees Worked With
All of them
October 31, 2025
Gene Messer Kia has got to be one of the best dealerships in town! From Salespeople to the service department. They try their best to have you in and out in a timely manner while making sure your time there in town! From Salespeople to the service department. They try their best to have you in and out in a timely manner while making sure your time there was worth it. Couldn’t recommend a dealership more! More
by Kyle987
Employees Worked With
Priscilla
October 30, 2025
The customer server wasn't great and long wait time even with an appointment. Did not allow me to leave and come back with extended wait. with an appointment. Did not allow me to leave and come back with extended wait. More
by dennis
Employees Worked With
Unsure of name in service area
October 29, 2025
The communication between the customer and staff is terrible. There seems to be a lack of urgency with returning customer calls about status of the car service. terrible. There seems to be a lack of urgency with returning customer calls about status of the car service. More
by Amberlee
Employees Worked With
Priscilla
October 29, 2025
A dealership is only as strong as the service department. The service department make sure that the vehicles are serviced and that the customers understand the work thats done and need to be done. John, Kyl The service department make sure that the vehicles are serviced and that the customers understand the work thats done and need to be done. John, Kyle, James and Jose are appreciated for their hard work and attention to details. My salesman , Joe V steered me in the right direction. Thanks Kia team. More
by micjones15
Employees Worked With
John,Kyle, James and Jose C.
