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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.8
460 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 460 reviews

October 06, 2023

The workers are very friendly. The waiting room was nice. My car was serviced very quickly. More

by tonigafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 10, 2023 -

Gene Messer Toyota responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

Helpful
October 05, 2023

Everyone has always been very polite and friendly. I respect this dealership. Thanks so much! More

by Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Crasta
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Oct 06, 2023 -

Gene Messer Toyota responded

We are excited that we provided you with a polite and friendly service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

Helpful
October 03, 2023

Sean is a GREAT salesman, I will recommend him to friends and family. Thanks Pam Nicholson More

by Pam.nicholson27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Ahren
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Oct 05, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled that Sean provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
October 03, 2023

Very good service and Ryan M kept us informed about the status of our order. Would recommend to anyone. More

by orlesp83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
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Oct 05, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled that Ryan provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
October 02, 2023

customer service poor so technical service left without screws some parts of NY car bad experience. More

by ealmaraz1962
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Technician and service representative
Report | Print
Oct 04, 2023 -

Gene Messer Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for the poor customer service and technical service experience where some parts of your car were left without screws. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Dave Randall Service Director drandall@GeneMesser.com

Helpful
October 01, 2023

The people at this dealership were polite, quick , and got my car fixed in an incredibly fast and impressive amount of time! More

by Debi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Oct 03, 2023 -

Gene Messer Toyota responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

Helpful
September 28, 2023

I knew what I wanted and they helped me make it happen. Got everything lined out before I even showed up. Made the process so easy. More

by dougfarmer75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dane Hebert
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Helpful
September 28, 2023

Layven helped me get into a new Rav4 2023 and walked me through the whole process. Very appreciative of him and the patience he had during the whole purchase. More

by Vanessa Salazar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Layven Armendariz
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Oct 03, 2023 -

Gene Messer Toyota responded

Congratulations on your new 2023 Toyota RAV4! We are thrilled to hear that Layven provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.

Helpful
September 28, 2023

Service was excellent and honest and the service people are very helpful and easy to work with More

by John Shurbet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nieves Garcia, Ryan Anderson
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Oct 03, 2023 -

Gene Messer Toyota responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

Helpful
September 27, 2023

I love Toyota! They always take care of my needs and i leave everytime knowing I’m in the right hands! Thanks Matt! More

by Haleygwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt,walker , Steve Exparza, Nieves Garcia, Spencer Kainz, Ryan Anderson, Dickie Jackson, Raul Reyna, Matthew Crasta, Joe Enriquez, Teagan McClarren, Justin Guo
Report | Print
Sep 30, 2023 -

Gene Messer Toyota responded

We're delighted to hear that you love Toyota and that your needs are consistently taken care of by our team! Knowing that you feel confident and in the right hands when you leave is what we strive for. Thank you for your kind words, and a special thanks to Matt for providing you with exceptional service. Your satisfaction is our priority, and we appreciate your loyalty to Toyota!

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