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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,112 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,112 reviews

September 27, 2025

Came in for routine 45k maintenance on my Tacoma. Friendly staff. Correctly advised tires were worn and need of replacement. Incorrectly advised vehicle would need 4 wheel alignment after tire replac More

by dunlapdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

Gene Messer Toyota responded

Thank you for bringing this to our attention. If you would reach out to me directly, I would like to discuss the issue and try to resolve as soon as possible. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

September 26, 2025

We waited 8 hours for our car to be serviced. Called multiple times before arriving at the dealership with no one answering the phone. Arrived and the car was never in the shop. Finally, the car More

by megan.fletcher.2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
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Oct 02, 2025 -

Gene Messer Toyota responded

Thank you for letting me know about this situation. Please reach out to me directly as I would like the opportunity to resolve this issue to make sure this does not happen in future service visits. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

September 26, 2025

I came to get my oil changed and it was done in a very professional way.. pleased with the service. More

by Genevacorona12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2025

The process was very fast and was not pushy unlike some of the other dealerships in Lubbock. More

by Mjkolas1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie Hendrickson
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Sep 27, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 23, 2025

Friendly very knowledgeable prompt did a good job with communication explained everything in a timely manner would recommend to friend very happy with service More

by markbonney75
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Johnny jemenez
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Sep 25, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2025

Very courteous and professional! Got my vehicle serviced and out the shop in a timely manner! More

by rosannabustos.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby Service Advisor
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Sep 23, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2025

I chose Gene Messer because of the professional people who work there and the service they provide!! More

by Txbebe2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Cook
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Sep 23, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2025

I only get my car serviced at Gene Messer Toyota because their service department is amazing and every service representative that has helped me over the past 9 years have been friendly, professional, hones More

by karstults
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Bryan, Chris
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Sep 22, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2025

Great people Great service very convenient friendly personal well organized place very clean Great work and super fast More

by Edwinayala1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Elliott
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Sep 21, 2025 -

Gene Messer Toyota responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2025

Awesome Bryan was very helpful and professional. I would certainly choose him next visit. So many people were polite and helpful. More

by Sols37chev
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
Report | Print
Sep 21, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

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