Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.8
460 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 460 reviews

September 07, 2023

Great service and very courteous. Told it would take one and half hours but was ready in 45 minutes More

by alpompa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Richard
Report | Print
Sep 19, 2023 -

Gene Messer Toyota responded

We're delighted to hear that you had a great service experience with us and that our team was very courteous. It's always a pleasant surprise when the service is completed ahead of schedule, and we appreciate your feedback. Thank you for choosing us, and we look forward to serving you again!

Helpful
September 07, 2023

They took good care of my vehicle and kept me well informed of it’s status. More

by Randy Dayhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service department
Report | Print
Sep 10, 2023 -

Gene Messer Toyota responded

That's wonderful to hear that you received great service and were kept well-informed about the progress of your vehicle repairs! Effective communication and transparency are essential when it comes to auto repairs! Thank you for your visit!

Helpful
September 07, 2023

They were great and very helpful! Made the car buying process easy for me! I appreciate everything! More

by white.tara1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Report | Print
Sep 17, 2023 -

Gene Messer Toyota responded

Thank you for leaving a Five-Star review and for choosing Dealership. We are thrilled to hear that we were able to provide you with an excellent service experience. It is great to know that our service staff exceeded your expectations. Your business is greatly appreciated. We look forward to the opportunity to serve you again.

Helpful
September 06, 2023

It wasn’t great. Disappointing for a first visit. Had my wife’s car towed there to repair the damage from a reverse polarity jump start. Diagnosis: new fusible lin More

by an6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Walters, Matt Walker
Report | Print
Helpful
September 06, 2023

There very good at helping people. I'm very satisfied with their work. I'm happy. More

by cruzflj191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Sep 09, 2023 -

Gene Messer Toyota responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
September 06, 2023

I was really pleased with my oil change experience today. It was done quickly, and I had a good coupon! More

by JKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 19, 2023 -

Gene Messer Toyota responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

Helpful
September 05, 2023

Very efficient & friendly. Got waited on in good time. Kept me updated & let me know what the price was. More

by Cookiecr58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch McClendon
Report | Print
Sep 07, 2023 -

Gene Messer Toyota responded

Thank you for the Five-Star review and for choosing Gene Messer Toyota. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

Sep 07, 2023 -

Cookiecr58 responded

Thank you for the good service!!

Helpful
September 04, 2023

I brought my car in for new brakes. They worked me in and finished the job in a couple of hours More

by shereec1949
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Sep 07, 2023 -

Gene Messer Toyota responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

Helpful
September 03, 2023

Friendly and quick. They are very friendly and trying their best to give you the best service for the process. More

by godblessthisplace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
chester
Report | Print
Sep 06, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Helpful
September 01, 2023

The service team worked us in after having had to cancel two appointments because of the State of Texas safety inspection system was down. More

by Happy Highlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Sep 06, 2023 -

Gene Messer Toyota responded

Thank you for the review and for choosing Gene Messer Toyota. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

Helpful
1
...
18
19
20
...
46