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Gene Messer Volkswagen

Lubbock, TX

4.7
87 Reviews
Call Dealership (806) 793-8844

7007 University Ave

Lubbock, TX

79143

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87 Reviews of Gene Messer Volkswagen

January 05, 2024

The service department was horrible yesterday. I was very dissatisfied with the service I received. New management? They took longer than promised time and the car was dripping wet when they br More

by ecarrillo26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I failed to get their names., Tyler Mitchell
Report | Print
Apr 06, 2024 -

Gene Messer Volkswagen responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Gene Messer Volkswagen responded

Thank you for bringing this to my attention. I apologize that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tyler Mitchell Gene Messer Volkswagen tylermitchell@group1auto.com

Helpful
January 02, 2024

Awesome customer Service,they get back to you ASAP and have financing options. They let you know what your vehicle needs and sends a video as well. I would recommend bringing your Volkswagen here! More

by DeeDrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
Report | Print
Jan 04, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Helpful
December 30, 2023

Great Customer Service in the parts dept. they were all very helpful! 🥰 we will be back again! More

by bobbyandyolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Jan 03, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 29, 2023

Outstanding customer service! ! Great job to their service department! Hardly ever have any issues!! Are always welcoming and take care of us every time we visit! More

by gabriellanarvaiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not too sure about their names! , Tyler Mitchell
Report | Print
Jan 03, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 29, 2023

Thank you Volkswagen for your great customer service and for your promptness to help me with my Atlas. I always feel welcomed. And especially Andrew is always helping me, , kindly thank you🙏🏼 More

by Dennata2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez ?? ?? ?? ?? ?? , Tyler Mitchell
Report | Print
Dec 30, 2023 -

Gene Messer Volkswagen responded

It's fantastic to hear that you had a great experience and that Andrew provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
December 22, 2023

Super friendly and knowledgeable staff. Took care of my car like it was their own More

by mclmm187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Dec 27, 2023 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 18, 2023

The staff at Gene Messer was polite and straight-forward. VW cars were good and financing options were also reasonable. John did an amazing job clarifying everything. More

by Assad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chaney, Tyler Mitchell
Report | Print
Dec 20, 2023 -

Gene Messer Volkswagen responded

Congratulations on your new vehicle! We are thrilled that John provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
December 13, 2023

Andrew is always very nice and helpful. I appreciate him always taking the time to answer my questions. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
Report | Print
Dec 15, 2023 -

Gene Messer Volkswagen responded

It's fantastic to hear that you had a great experience and that Andrew provided nice and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 13, 2023

Quick and easy purchase. Kyle was great! Went in and Kyle had the truck ready to test drive. There was no reason to haggle. Got a great deal. Thanks. More

by Bdavila07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Tyler Mitchell
Report | Print
Dec 15, 2023 -

Gene Messer Volkswagen responded

Kyle made your truck-buying experience smooth and hassle-free! Getting the vehicle prepped for a test drive and facilitating a deal without any hassle can make a big difference. Congratulations on your new truck!

Helpful
December 11, 2023

The experience is always nice, quick & fast. Very respectful staff. Looking forward to continuing business. More

by anthonyrios2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew , Tyler Mitchell
Report | Print
Dec 13, 2023 -

Gene Messer Volkswagen responded

It's fantastic to hear about your positive experiences at Gene Messer Volkswagen! A quick, respectful, and pleasant experience with the staff can make all the difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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