Genesis Alfa Romeo FIAT

Terrible Ethics and Service My 2016 Fiat 500x spent 43 days unrepaired in service here due to intermittent electrical issues. The owner Rusty after several attempts to contact ne My 2016 Fiat 500x spent 43 days unrepaired in service here due to intermittent electrical issues. The owner Rusty after several attempts to contact never returned a single phone call or Email. The sales manager Randy Phillips made many promises to make the situation right as we bought the car at that dealer and did not uphold his promises either. The service manager Steve seemed like one of the good guys through the whole thing but at the end showed his true colors as well and lied on multiple occasions and with held repair information from many. Even went as far as to delete DTC codes that were stored the same day they forced us to pick up the unrepaired vehicle, and attempted to keep the fact that the codes were stored from the service reporting. Finally the situation had to be handed over to an attorney for lemon law and buy back. Even though the vehicle is unrepaired I was forced to take it back and return the loaner. When picking up my unrepaired Fiat I quickly realized whomever they let drive the car smoked in it enough that the car reeks of cigarette smoke. I am severely asthmatic so at this point I can't even sit in the vehicle. Also they broke the lock and pieces around the lock on the trunk door. When I called they knew it was broken and openly admitted that their porter broke it while cleaning the car., they didn't attempt to fix it order a new handle and didn't have the respect to tell me about it until I noticed it on my own. They said they would replace it and ordered the part even set up a repair date. Shortly after setting up the repair they called and lied saying the part was on back order and that they were booked with appointments and couldn't get us in the schedule to repair it. They sated because I gave them a bad review they didn't want to repair the handle they broke. The handle costs over $300 and is not warrantied anywhere else because they broke it. I had to get customer care involved to call them and make them agree to set a date to repair the handle. This has been an awful situation without any ethics or respect on the dealerships part.. they made lots of promises to make this right yet showed NO value in us as their customer!! Never trust this dealer to purchase or service your vehicle, now we wait out the legal battle ahead.. More

Whatever Fiat is paying Steve, it isn't enough. As a Chrysler employed family, we buy lease and drive Chryslers and, in the past, had Chrysler dealers handle our service. That all changed after we h As a Chrysler employed family, we buy lease and drive Chryslers and, in the past, had Chrysler dealers handle our service. That all changed after we had an oil change done at Lakeside Fiat. The service manager Steve Witinko is amazing and offers unparalleled customer service. What a difference! We now bring all of our vehicles to Steve and recommend him to everyone we know. I hope you are taking good care of Steve, Fiat, because with service that good, he seems destined for bigger things. If he moves to another dealership we would definitely go with him. Keep our guy happy. We love seeing his smiling face every time we come. More

BOUGHT MY SECOND FIAT 500!! I bought my first Fiat 500 a few years ago, a manual transmission. I have never in my life love the car before. I am a 60-year-old woman. I love dri I bought my first Fiat 500 a few years ago, a manual transmission. I have never in my life love the car before. I am a 60-year-old woman. I love driving my fiat!!! So, today I traded my first one and to get a great deal on my second Fiat 500. I worked with Stan who, by the way, made me a great cappuccino. He is very kind and friendly and made sure I understood everything as we went through the process. You should come in and do a test drive you'll be hooked. More

All around exceptional service This was the best experience I've ever had leasing a new vehicle. My sales consultant, David LLewellyn took me through the leasing experience seamles This was the best experience I've ever had leasing a new vehicle. My sales consultant, David LLewellyn took me through the leasing experience seamlessly. I don't like playing games or getting surprised, and David did none of that. The price he quoted me on the phone is the price I got. He was very knowledgeable about the car and made my entire process just so easy. He really did all the work. I sat, relaxed and comfortable in a very friendly environment. What a wonderful day I had - I can't thank him enough. Great job and thank you again!! More

Excellent service. Bought a used 500c from them and they stand by their vehicles. They always answer any questions and concerns you have. Brought car in for TSB clutch i Bought a used 500c from them and they stand by their vehicles. They always answer any questions and concerns you have. Brought car in for TSB clutch issue. They also took care of other TSB issues I was not aware of and covered other issues under the extended warranty at no cost to customer. This is the best dealership I have ever dealt with. I will definitely purchase my next Fiat from them. More

Best Studio (Dealership) I've EVER been to As soon as I walked in the door and someone called out "Bonjurno" I knew it was going to be a different experience in car shopping. As it turned out J As soon as I walked in the door and someone called out "Bonjurno" I knew it was going to be a different experience in car shopping. As it turned out Joe Rios was not only my salesman but became a friend. A few weeks after I had the car he called to make sure everything was going well and also called on my birthdays to make sure I was still breathing. He introduced me to Steve Witinko who took care of what became my "Happy Ride". The only thing that I'm sorry about is not having a Fiat sooner. Loved the "Studio", the staff and the CAR. Thanks for my happy memories. More