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Genesis of Charlotte

Matthews, NC

4.8
213 Reviews

9010 E. Independence Blvd

Matthews, NC

28105

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213 Reviews of Genesis of Charlotte

May 28, 2025

Julian, Mike and Ace were all pleasant and responsive. The deal went smooth and I wouldn't hesitate to come back next time I'm shopping for a Genesis. More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian, mike and ace
May 25, 2025

The entire staff was awesome! From the manager (Mike) to the sales staff (Helio and George) to finance (Ace), all were highly professional and helpful. They were a pleasure to d More

by Ray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helio and George
April 30, 2025

Genesis of East Charlotte: When Luxury Gets Lost in the Parking Lot I bought my Genesis CPO in June 2022. Thought I joined the luxury elite. Turns out I accidentally subscribed to a premium headache. More

by Eljefeboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 27, 2025 -

Genesis of Charlotte responded

Hello, Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent experience with our Service Department regarding the wait time that you encountered for an oil change appointment, the quote you received for replacing the spark plugs, the availability of a loaner vehicle, as well as the level of customer care and communication that you have been provided with. Additionally, I would like to address the condition in which you received your vehicle. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Eli Saba eli.saba@kefferhyundai.com

April 28, 2025

We visited Keffer Genesis for an inspection and a recall fix. Ramon provided highly courteous and accommodating service as he checked us in. He then offered us an Uber ride to and from our lunch destinati More

by Jkf398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
April 21, 2025

My advisor Julian was EXCELLENT! ! He entire experience was amazing. I test drove a Gv70 and Gv80. I decided to go with the Gv80. Best choice ever. The finance manager made the proces More

by TaraH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian
April 20, 2025

Eric was great. Worked with me over text to create a lease deal. Even made a video of the vehicle to see the color and interior. In the dealership Matt and Ace took More

by VA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric, Matt, Ace
April 11, 2025

The after sales experience keeps getting better and better. Ramon is excellent as a service advisor. He continually kept me updated on the status of my repairs and did a great job of explaining what ha More

by velopirate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
April 04, 2025

Excellent Service with great communicative team. Beautiful wait area. Comfortable experience. Very quickly a loaner vehicle was found. More

by Enrique.lopezibanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
March 04, 2025

Excellent customer service with very friendly sales reps and managers. Easy in and out to sign with the finance manager. Clean modern dealership with many cars to look at More

by Steve V
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcio Almeida
February 27, 2025

My advisor was excellent. He was very knowledgeable and helpful. He secured a loaner for me last minute. More

by Olivia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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