Genesis of Charlotte

Genesis of East Charlotte: When Luxury Gets Lost in the Parking Lot I bought my Genesis CPO in June 2022. Thought I joined the luxury elite. Turns out I accidentally subscribed to a premium headache. Parking Lot I bought my Genesis CPO in June 2022. Thought I joined the luxury elite. Turns out I accidentally subscribed to a premium headache. • 45-day wait to get an oil change — not a villa in Italy, just an oil change. • Quoted $900 for spark plugs — I expected them to be hand-forged by elves in Iceland. • Told no loaners were available. Walked outside and counted 40 dusty ones lined up like sad puppies at a shelter. • New name: Genesis of East Charlotte. Cool. Now it’s a luxury disappointment… with branding. • Got ghosted on emails like I was asking for a favor, not following up on a $60K purchase. Free Game Alert: Don’t fall for that $299 diagnostic fee. Your Genesis app can scan your whole system, spit out codes, and whisper sweet nothings to your check engine light — for free. Remote + Guidance + Connected Care = $297/year. Saves you $2 and your dignity. The kicker? They “hand washed” my car. Looked like it got powdered with funnel cake mix. And in the back seat? A can of Prime Rib Blue Delights for small dogs — AND I DON’T EVEN OWN A DOG. This was my second chance. I’m sure they’ll try to “make it right” or pay to hide this review. That’s cute. It’s already going live to every platform and my 500,000 followers. #DoBetter #GenesisOfEastCharlotte #YouCan’tWipeThisOffWithWrigleys More

We visited Keffer Genesis for an inspection and a recall fix. Ramon provided highly courteous and accommodating service as he checked us in. He then offered us an Uber ride to and from our lunch destinati fix. Ramon provided highly courteous and accommodating service as he checked us in. He then offered us an Uber ride to and from our lunch destination as we waited for the work to be completed! When we returned to the dealership from lunch, he provided a video of the inspection and then brought our car right to us… freshly washed and dried. Because of the stellar treatment we received, we won’t hesitate to return to Keffer for service… and to buy our future Genesis cars! More

My advisor Julian was EXCELLENT! ! He entire experience was amazing. I test drove a Gv70 and Gv80. I decided to go with the Gv80. Best choice ever. The finance manager made the proces ! He entire experience was amazing. I test drove a Gv70 and Gv80. I decided to go with the Gv80. Best choice ever. The finance manager made the process fast and smooth. I highly recommend this dealership. More

Eric was great. Worked with me over text to create a lease deal. Even made a video of the vehicle to see the color and interior. In the dealership Matt and Ace took Worked with me over text to create a lease deal. Even made a video of the vehicle to see the color and interior. In the dealership Matt and Ace took care of finalizing the contract. Everything went very smoothly More

The after sales experience keeps getting better and better. Ramon is excellent as a service advisor. He continually kept me updated on the status of my repairs and did a great job of explaining what ha better. Ramon is excellent as a service advisor. He continually kept me updated on the status of my repairs and did a great job of explaining what had been done and why. More

Excellent Service with great communicative team. Beautiful wait area. Comfortable experience. Very quickly a loaner vehicle was found. Beautiful wait area. Comfortable experience. Very quickly a loaner vehicle was found. More

Excellent customer service with very friendly sales reps and managers. Easy in and out to sign with the finance manager. Clean modern dealership with many cars to look at and managers. Easy in and out to sign with the finance manager. Clean modern dealership with many cars to look at More

My advisor was excellent. He was very knowledgeable and helpful. He secured a loaner for me last minute. He was very knowledgeable and helpful. He secured a loaner for me last minute. More

If I was basing my review on sales it would be a 5. However within the first 30 miles my car has developed 2 defects. I went a whole day so far and no follow up to my complaint. Communication is key. T However within the first 30 miles my car has developed 2 defects. I went a whole day so far and no follow up to my complaint. Communication is key. They are now working on it. My salesperson Brandon got involved, I highly recommend him. More