Genesis of Charlotte

We had an amazing experience with Katie in the Service Department at Genesis. She made sure that my husband and I had all the information needed to make a decision, and advocated for us with the manufact Department at Genesis. She made sure that my husband and I had all the information needed to make a decision, and advocated for us with the manufacturer to ensure that we had the most cost efficient price. Katie walked with us through the whole process and has checked in with us to make sure things are still going well. We will recommend her every time! More

This is my second time purchasing a Genesis. The first was the GV80 and this time went with the GV80 Coupe. I will never own anything but a Genesis. I’ve been so pleased. This dealership has im The first was the GV80 and this time went with the GV80 Coupe. I will never own anything but a Genesis. I’ve been so pleased. This dealership has impeccable service. Andres was our salesman and he made the purchase very simple and stress free. Thank you Andres! I love my Coupe! More

I had a really good experience with the sales dept. I worked with Cesare and he was extremely responsive to all my messages (mean time to respond was less than 2 mins). He found me a car with packages I worked with Cesare and he was extremely responsive to all my messages (mean time to respond was less than 2 mins). He found me a car with packages that were actually useful to me than trying to sell me something i had no use for- for e.g. a car with a hitch mount or roof rails. The dealership and lounge area were clean and well maintained. They have a large inventory - which helps a lot. Folks at the dealership were professional and ensured that the purchase process was speedy. In all, a got a way better deal than my local genesis dealership could get me. More

Top notch, comfortable and professional. Will gladly return and recommend. Best dealership experience we have had. Will gladly return and recommend. Best dealership experience we have had. More

The service department, especially Ramone, is the best! They are very accommodating and kept me aware of the status of my vehicle. They are very accommodating and kept me aware of the status of my vehicle. More

I will never go back to this dealership again, my spouse and I have two Gensis, a G70 and GV70, the service department management team was so disrespectful and horrible. I only go to Lake Norman for both ou and I have two Gensis, a G70 and GV70, the service department management team was so disrespectful and horrible. I only go to Lake Norman for both our cars. More

The sales experience was great but the service department is not. I dropped my car off on Monday for what should be an easy fix. It was either an alternator or battery. I didn’t have an appointment, so I exp is not. I dropped my car off on Monday for what should be an easy fix. It was either an alternator or battery. I didn’t have an appointment, so I expected a day or so to get it fixed. So here I sit on Thursday afternoon and don’t even have an update. I have called four times with only one response. I actually drove down here to talk with my service advisor and here I sit waiting for a response. 25 min and counting. More

Used valet service and arrived when expected, left loaner and returned later in the day in a timely and pleasant manner. and returned later in the day in a timely and pleasant manner. More

Met with Asia for service and she was very helpful to me (I’m a senior). Pleasant and efficient at a very nice facility. Highly recommed and look forward to seeing Asia again. Making an appointment was a (I’m a senior). Pleasant and efficient at a very nice facility. Highly recommed and look forward to seeing Asia again. Making an appointment was a pleasant experience. More

Went in for 30k miles service ~ great waiting area with one exception: snacks were comprised of a variety of chips/ loaded with unhealthy seed oils. I traded a Porsche for my Genesis. Someone needs to rid one exception: snacks were comprised of a variety of chips/ loaded with unhealthy seed oils. I traded a Porsche for my Genesis. Someone needs to ride over to the Porsche Dealership down the street and see what customers (who many times unfortunately have to wait longer than they anticipated) are offered for a 4+ hour wait....other than that, I was ok with my service call. More