Genesis of Charlotte

The customer service was exceptional for maintenance services. I was thoroughly pleased with the valet process. services. I was thoroughly pleased with the valet process. More

Great overall dealership. Our salesman Lewis was an absolute pleasure to work with. Very friendly and knowledgeable about the brand. Our salesman Lewis was an absolute pleasure to work with. Very friendly and knowledgeable about the brand. More

Great service, great sales team, and great dealership. Would buy back here again for my next car. Would buy back here again for my next car. More

Great customer service. The staff were attentive to your need of service. I would recommend this location for a new or used vehicle. The staff were attentive to your need of service. I would recommend this location for a new or used vehicle. More

Excellent customer service and experience. Every employee spoke to us and made us feel welcomed. Zack went above and beyond to assist us along with Chad, Jeremie, Eden, and Adam. Everyone m Every employee spoke to us and made us feel welcomed. Zack went above and beyond to assist us along with Chad, Jeremie, Eden, and Adam. Everyone made sure I was satisfied and had the car I wanted. Great experience. Can’t wait for the Genesis Showroom/service to open! Thanks for a great experience! More

Very friendly. Asked me a lot of questions to see what I was looking for. Presented alternatives in a no pressure way. Paul was very engaging and helpful. I felt l Asked me a lot of questions to see what I was looking for. Presented alternatives in a no pressure way. Paul was very engaging and helpful. I felt listened to and valued as a customer. More

•sales team go the extra mile to help you get the correct vehicle at a price you’re comfortable with. •Excellent customer Service • clean show room and waiting area vehicle at a price you’re comfortable with. •Excellent customer Service • clean show room and waiting area More

My Genesis service rep, Asia goes above and beyond everytime I bring my in GV70. From arranging the valet to providing a loaner she is amazing. This last visit she even arranged for an extra repair fo everytime I bring my in GV70. From arranging the valet to providing a loaner she is amazing. This last visit she even arranged for an extra repair for me. She handled an unsatisfactory exchange with another dealer rep with class and really had my best interest at heart. I am pleased with the work done and the condition the car was returned. It looked like it had just come off the show room floor. The service before Asia lacked the luxury touch and care I was used to with my Lexus and Acura. She has made the biggest difference! More

Marcio was knowledgeable, informative, attentive, personable and so pleasant to work with on the purchase of my Genesis vehicle. The buying process was smooth and efficient. He showed interest to h personable and so pleasant to work with on the purchase of my Genesis vehicle. The buying process was smooth and efficient. He showed interest to hear what I was looking for in a vehicle and cared enough to help me with purchasing the exact vehicle I wanted. The paperwork process was also efficient; with a seamless handoff between the sales and finance departments. I anticipate the service aspect will also include such ease and personal attention once the new building is complete. I am happy with my experience to date at Genesis of Charlotte. More

Staff is very friendly and took care of my needs. Service was prompt and communication was excellent by texts. Service was prompt and communication was excellent by texts. More