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Genesis of Charlotte
Matthews, NC
241 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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241 Reviews of Genesis of Charlotte
December 19, 2025
My genesis v 60 electric power failed WHILE I was driving it 2 weeks ago. I was extremely fortunate that this incident did not result in an accident. There have been documented recalls involving ICCU driving it 2 weeks ago. I was extremely fortunate that this incident did not result in an accident. There have been documented recalls involving ICCU unit failures in genesis electric model years 2022–2024. I experienced the same failure in my 2025 vehicle, which indicates the underlying defect has not been remedied. This raises concerns regarding product safety, disclosure, and the manufacturer’s duty to address known defects before additional harm occurs. Caitlin at Genesis claims department and the dealership told me it was “fixed,”reclaimed the loaner vehicle, and returned my vehicle to me. I expressed over and over that I did not feel safe driving this vehicle. Representatives at Genesis there told me that the Gv 60 has been taken off the market due to safety and other issues, yet I was told me to drive mine until it fails 4 more times. Genesis has demonstrated a disregard for consumer safety in this matter, and the situation warrants investigation. More
by stacymschorner
Employees Worked With
Ramon, Kenneth
December 15, 2025
Great buying experience. Communication was great and our salesperson was very knowledgeable and got us in and out of there quickly. Communication was great and our salesperson was very knowledgeable and got us in and out of there quickly. More
by Dgraham460
Employees Worked With
Matt Rossi
December 04, 2025
Avoid them, I asked many times, and they said the never received my emails. That is on management. Could NOT get real numbers on a lease of a 2026 GV70. And when they sent it to me, they were $600 MORE a m received my emails. That is on management. Could NOT get real numbers on a lease of a 2026 GV70. And when they sent it to me, they were $600 MORE a month ($1299). Terrible customer service. More
by BLURAYKING
Employees Worked With
None
November 27, 2025
We prefer to take our GV70 to Keffer Genesis of Charlotte even though it’s 100 miles from our home. Their courtesy and efficiency make it worth the drive! even though it’s 100 miles from our home. Their courtesy and efficiency make it worth the drive! More
by Jkf398
Employees Worked With
David
November 04, 2025
I was visiting Charlotte when I needed to take my GV80 in to check my vehicle for an emergency appointment. Ramone was very helpful, provided great service & I was back on the road in under an hour! The dea to check my vehicle for an emergency appointment. Ramone was very helpful, provided great service & I was back on the road in under an hour! The dealership is beautiful with very nice amenities when waiting. Thank you. More
by Barbara
Employees Worked With
Ramone
October 18, 2025
I recently had the pleasure of visiting Keffer Genesis of Charlotte, and I have to commend the absolutely superb service I received from Bobby. I drove all the way from Charleston, South Carolina, specifical Charlotte, and I have to commend the absolutely superb service I received from Bobby. I drove all the way from Charleston, South Carolina, specifically for the service, and Bobby made the entire trip worthwhile. From the moment I arrived, he was attentive and ensured my needs were addressed in a timely manner. He was incredibly personable and intuitive, making the experience feel tailored to me. What stood out most was that he didn't downplay the effort of my long drive; instead, he acknowledged it and went above and beyond to provide great service. Bobby demonstrated a clear understanding of the dealership's protocols, especially regarding the loaner vehicle, which made that process seamless and stress-free. His professionalism and commitment to customer care were evident in every interaction. If you're looking for exceptional service, especially if you're coming from out of town, I can't recommend Bobby at Keffer Genesis of Charlotte enough. He truly sets the standard for what a dealership experience should be. More
by ivanrichardson1986
Employees Worked With
Bobby
October 04, 2025
I received professional, responsive and attentive service. George made buying my new Genesis many states away easy and reassuring. He continues to provide assistance after the purchase. service. George made buying my new Genesis many states away easy and reassuring. He continues to provide assistance after the purchase. More
by bsbshop1
Employees Worked With
George Athens
