Genesis of Charlotte

Ramon was friendly, knowledgeable, responsive, and kept us updated with the process and notified us right away when everything was completed. us updated with the process and notified us right away when everything was completed. More

We purchased the vehicle in November 2025, and the finance representative encouraged us to take the extended warranty, assuring us that it could be canceled within 30 days after conducting our own res finance representative encouraged us to take the extended warranty, assuring us that it could be canceled within 30 days after conducting our own research. I contacted the dealership to cancel the extended warranty and visited the office four times. Each time, I was told that the cancellation process would take approximately 4 to 6 weeks. Now that six weeks have passed, the finance statement still shows the extended warranty charge, and it has not been adjusted toward the principal. When I contacted the finance team again today, I was informed that the process could take 8 to 10 weeks instead. This has been a very frustrating experience and reflects poorly on the finance team’s handling of the situation. More

Great vehicle and wonderful experience on my second lease of a GV80 Coupe. I’m very pleased with my purchase. of a GV80 Coupe. I’m very pleased with my purchase. More

Customer service in sales and service has been excellent. Only minor issue so far is on last service for our GV70–after rotating the tires, they didn’t readjust the tire pressures (the GV70 requires higher p Only minor issue so far is on last service for our GV70–after rotating the tires, they didn’t readjust the tire pressures (the GV70 requires higher pressures in the rear tires than the front ones), so had to do that when I got home. More

Had an excellent experience purchasing a new vehicle from Genesis Charlotte and Akil. The GV80 was levels above other SUVs in its class Genesis Charlotte and Akil. The GV80 was levels above other SUVs in its class More

Very friendly salesperson Helio and experienced, and my car purchase experience with Genesis Of Charlotte was great. The purchase process went smooth. car purchase experience with Genesis Of Charlotte was great. The purchase process went smooth. More

Excellent overall service experience with Genesis of Charlotte from start to finish including the quality of service. Charlotte from start to finish including the quality of service. More

My genesis v 60 electric power failed WHILE I was driving it 2 weeks ago. I was extremely fortunate that this incident did not result in an accident. There have been documented recalls involving ICCU driving it 2 weeks ago. I was extremely fortunate that this incident did not result in an accident. There have been documented recalls involving ICCU unit failures in genesis electric model years 2022–2024. I experienced the same failure in my 2025 vehicle, which indicates the underlying defect has not been remedied. This raises concerns regarding product safety, disclosure, and the manufacturer’s duty to address known defects before additional harm occurs. Caitlin at Genesis claims department and the dealership told me it was “fixed,”reclaimed the loaner vehicle, and returned my vehicle to me. I expressed over and over that I did not feel safe driving this vehicle. Representatives at Genesis there told me that the Gv 60 has been taken off the market due to safety and other issues, yet I was told me to drive mine until it fails 4 more times. Genesis has demonstrated a disregard for consumer safety in this matter, and the situation warrants investigation. More

Great buying experience. Communication was great and our salesperson was very knowledgeable and got us in and out of there quickly. Communication was great and our salesperson was very knowledgeable and got us in and out of there quickly. More

Avoid them, I asked many times, and they said the never received my emails. That is on management. Could NOT get real numbers on a lease of a 2026 GV70. And when they sent it to me, they were $600 MORE a m received my emails. That is on management. Could NOT get real numbers on a lease of a 2026 GV70. And when they sent it to me, they were $600 MORE a month ($1299). Terrible customer service. More