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Genesis of Charlotte
Matthews, NC
217 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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217 Reviews of Genesis of Charlotte
July 12, 2023
My salesman George has assured my deals are seamless. This is my second one in two years. He is the best. They work hard for you. This is my second one in two years. He is the best. They work hard for you. More
by reneelarrickRAL
Employees Worked With
George Athens, and Eden in Finance
July 03, 2023
Our G70 have been in the service department for 5 weeks. The only communications we have received is when I drove to the dealership and waiting in line and asked about status. We have been told the defec The only communications we have received is when I drove to the dealership and waiting in line and asked about status. We have been told the defective part was to be delivered 2 weeks ago and we have yet to hear back. The sales department sold us on first class service . This why we went with the Genesis. I am in the service business and this is ridiculous . I will never buy another car there. More
by colbycon2@outlook.com
Employees Worked With
Service manager
June 16, 2023
I bought my car online from this dealer and my experience was superb. I would recommend anyone to use this dealership. The people were knowledgeable and accommodating. was superb. I would recommend anyone to use this dealership. The people were knowledgeable and accommodating. More
by Gwim
Employees Worked With
Tax, Eden
June 13, 2023
I had to take my car in for a check engine light. The service department was able to diagnose it right away and order the parts. The parts was on backorder and took a while to arrive. However my serv The service department was able to diagnose it right away and order the parts. The parts was on backorder and took a while to arrive. However my service representative Asia was amazing and kept me updated on the repairs. I would recommend Genesis of Charlotte to anyone that need their vehicle serviced. More
by dmcbride78
Employees Worked With
Asia Smith
June 13, 2023
Took vehicle in for standard service and was thoroughly impressed with the service team. ASIA was my advisor and always in communication with progress and updates. What a great communicator. impressed with the service team. ASIA was my advisor and always in communication with progress and updates. What a great communicator. More
by myhighlife13
Employees Worked With
Asia
June 12, 2023
I was in the dealership on June 9th for my complimentary service as well as a recall. To say that the dealership was busy would be an understatement and I was told that they were out of the parts for the service as well as a recall. To say that the dealership was busy would be an understatement and I was told that they were out of the parts for the recall. My service representative, Latashcha Lacey, found the part for me and held it so that I wouldn't have to come back to the dealership, 40 min ride one way. She was also very attentive and was upfront about how behind the service department was and how long I should expect to wait. She then provided information on the complimentary Valet service that I could utilize to keep me from having to drive that distance and wait for service, I did not know this was available to me. Latashcha's conversation was pleasant and made the time go by fast. Thank you Latashcha for your excellent customer service. More
by Dhtaylor72
Employees Worked With
Latashcha Lacey
