Genesis of Highland Park

very professional and cares about quality service. also very clean and comfortable waiting area. nice and friendly staff. also very clean and comfortable waiting area. nice and friendly staff. More

Juan, our sales person, was fantastic. He made the process easy and informative. We bought the exact car we wanted hassle free. Juan took a lots of time with us helping orient us to the c He made the process easy and informative. We bought the exact car we wanted hassle free. Juan took a lots of time with us helping orient us to the car and tech. We are very happy. More

Polite and helpful staff. The service person helped put the Genesis app on our phone. We can then look at the owners manual on our phone. The service person helped put the Genesis app on our phone. We can then look at the owners manual on our phone. More

Kevin communicated very effectively during the entire process, was apologetic about the timing and informed me where we were at during each phase. My disappointment only came from the amount of time it process, was apologetic about the timing and informed me where we were at during each phase. My disappointment only came from the amount of time it took to resolve which from my understanding was from parts and delayed shipping. I appreciate Kevin’s customer service as if it wasn’t for him and his professionalism, I would have been extremely irate! He did a great job with everything that was in his control! More

very professional and attentive to details. Enjoyed the service and the loaner process. Communication was spot on Enjoyed the service and the loaner process. Communication was spot on More

drove from Tinley Parker to see as advertised 2021 Volvo XC40, exterior color Brite Blue Metallic ( difficult color to find) Juan the sales man pulled the car up and its gray with a black top. I would not XC40, exterior color Brite Blue Metallic ( difficult color to find) Juan the sales man pulled the car up and its gray with a black top. I would not even had driven the hour and half for a gray and black one I sure I could have found that color combo closer to home so FALSE ADVERTISING GOT ME TO THE DEALERSHIP IN THE FIRST PLACE but my wife likes the color and takes it for a test ride she likes I try to negotiate something /anything off the price, but Juan would not budge at all the car was recent arrival and had no photos to verify the color on Emunds but key points were advertised mileage, sunroof etc. the key point that is most important to my wife was CARPLAY Wife is Geographically challenged and I was clear with Juan how important CarPlay was to the deal. I went to Bank to for certified Check to complete the deal upon my return I find Juan in his office with a new client I had to wait for the car to be cleaned and safety checked 2 plus hours and the cleaning left a lot to be desired I had to push employees to put plates on the vehicle and instruct him that yes I want a screw in every available hole to this point No-one had been able to demonstrate that the CarPlay was operational The consensus from all at the dealer was bad USB to lightning cord in my frustration I went to the General Manager and said I'm Leaning towards getting my check back and killing the deal he joined my wife in the Car and attempted to show her how to get the CarPlay running he was unsucessful A bad storm was coming, the dealership was closing and it almost 6 PM and I'm 2 hours from home they gave me 3 days to return the car it was Saturday I had till Monday to return the car but that's not really an option since they charge 10% restock fee ($3000) I figured id go to my Volvo dealer in Orland Park for diagnosis of CarPlay issue previous owner spilled in the console shorted out out the both usb ports Cost to repair $615 The car was advertised to have CarPlay I asked Juan and his GM to pay for the repair. I was told no and that I should read my contract the car was advertised to have CarPlay during the sales process the owner of Highland Park Genesis Mr. Gregory came in the Juans office to shake my hand and tell me how important customer service is at Highland Park Genesis. What Croc of xx The car was advertised to have CarPlay and does not More

Service was fantastic, from the minute I walked in to minute I left was a fantastic experience minute I left was a fantastic experience More

The service was perfect, very nice people and I like coffee and snacks)) Thank you very much coffee and snacks)) Thank you very much More

New showroom and customer waiting area, which is very nice. Great staff as well. Work was completed as promised. nice. Great staff as well. Work was completed as promised. More

Everyone I worked with was very responsive and was very flexible. I cannot say enough good things about the service team. Best luxury brand experience ever!! flexible. I cannot say enough good things about the service team. Best luxury brand experience ever!! More