Genesis of Highland Park

It was really a great experience working with Bekk Bayarsaikhan. Bekk was so friendly and spent considerable time explaining features. Happy that we got it from this dealership Bayarsaikhan. Bekk was so friendly and spent considerable time explaining features. Happy that we got it from this dealership More

Mixed feelings. First I was told all vehicles leave with a full tank of gas. Well mine left with 3/4. I didn’t buy a Genisis. They had a used truck I wanted. The pri First I was told all vehicles leave with a full tank of gas. Well mine left with 3/4. I didn’t buy a Genisis. They had a used truck I wanted. The price was right. The whole purchase portion was smooth and pleasant. 2 days later I get pulled over for my plate sticker. New plates from dealer. Nothing printed on it. No year or plate #. I get let go with a warning. I call dealer and let them know their screw up. Couple days later I’m told they are mailing me a new one. A week later I hear it’s lost in the mail. I’m told the state only allows one reprint. I’m now told I have to go take care of their mistake. They will cover the cost of the sticker. Not the time I have to leave early from work due to when the DMV closes. W re all m ow how bad it sucks going to the DMV. After I tell them they can order one online from DMV for $20 and have it mailed to me I get no response. I personally will never go back. More

I found Sean and Juan to be very professional. My limited experience with the service area has also been very good. My limited experience with the service area has also been very good. More

From the moment I pulled into the pristine lot at Genesis of Highland Park, I knew I was in for a completely different kind of automotive experience. Having purchased several luxury vehicles over the past tw of Highland Park, I knew I was in for a completely different kind of automotive experience. Having purchased several luxury vehicles over the past two decades, I have grown accustomed to the typical high-pressure dealership environment. However, this team has completely rewritten the script on what true luxury service should feel like. They have earned every single one of these five stars, and honestly, they deserve even more. My journey began online, where I was browsing their impressive inventory of new Genesis models. Within minutes of submitting a basic inquiry, I received a personalized, incredibly polite video greeting from my brand advocate, Marcus. There was no aggressive sales pitch, no generic automated email spam, and no immediate pressure to sign my life away. He simply wanted to introduce himself and ensure all my preliminary questions about the GV80 were answered thoroughly. That refreshing level of transparency set a phenomenal tone for the entire process. When I arrived at the showroom for my scheduled test drive, I was blown away by the facility itself. It is a stunning, modern, and immaculate space that perfectly mirrors the sophisticated aesthetic of the Genesis brand. I was greeted immediately by name, offered a premium espresso, and escorted to a comfortable lounge. There was absolutely no waiting around or tracking down a manager. Marcus already had the exact GV80 I wanted to see pulled up to the front, detailed to perfection, and ready to hit the road. During the test drive, Marcus demonstrated an encyclopedic knowledge of the vehicle. He didn’t just list off random specifications; he took the time to explain how the advanced safety features, the intuitive infotainment system, and the electronic suspension worked in harmony to create such a smooth ride. His passion for the product was deeply genuine, and it made the entire demonstration incredibly engaging. The financing and paperwork phase, which is traditionally my absolute least favorite part of buying a car, was a absolute breeze. The finance manager, Sarah, was incredibly efficient, highly organized, and completely transparent about every single line item. There were absolutely no hidden fees, no sudden dealer markups, and no aggressive upselling of unnecessary extended warranties. They listened carefully to my budget goals and worked diligently to get me a phenomenal financing rate that surpassed my expectations. What truly cements Genesis of Highland Park as a world-class dealership, however, is their unmatched commitment to post-sale customer care. Before I drove off the lot, Marcus spent another thirty minutes with me in the driver's seat, meticulously pairing my smartphone, customizing my profile settings, and ensuring I felt completely confident with the vehicle's cutting-edge technology. They also explained the Genesis Service Valet program, which means they will pick up my car for future maintenance and leave me a loaner—true luxury convenience. If you are currently in the market for a spectacular vehicle and want to be treated with the utmost respect, professionalism, and care, do yourself a massive favor and visit Genesis of Highland Park. They have earned a customer for life. More

Your team is polite and courteous, the wait time was shorter then stated. I'm am very pleased with Gregory auto group. shorter then stated. I'm am very pleased with Gregory auto group. More

Sold a used jeep wrangler with a completely rusted out gas tank skid plate. Luckily I am handy and bought a new one and installed it before giving it to my kids. gas tank skid plate. Luckily I am handy and bought a new one and installed it before giving it to my kids. More

Juan was an outstanding sales representative to work with. Very knowledgeable, helpful and friendly. The entire experience at Genesis of Highland Park was excellent with. Very knowledgeable, helpful and friendly. The entire experience at Genesis of Highland Park was excellent More

I recently visited Genesis of Highland Park, and I can confidently say this was the smoothest, most premium car-buying experience I’ve ever had. If you are looking for a luxury vehicle without the typical confidently say this was the smoothest, most premium car-buying experience I’ve ever had. If you are looking for a luxury vehicle without the typical dealership headaches, this is the place to go. More

Great place to do business with! Great place to do business with!Great place to do business with! Great place to do business with!Great place to do business with! More

Very nicely designed waiting lounge and very clever sales area. Conversation with the client can be in the comfortable seating place, verses formal office. area. Conversation with the client can be in the comfortable seating place, verses formal office. More