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Genesis of Milwaukee - Service Center

Waukesha, WI

4.4
1,073 Reviews

1,073 Reviews of Genesis of Milwaukee - Service Center

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September 01, 2022

Service did a good job of installing the complete antenna system in my 2017 Hyundai Sonata. Note I did not need a complete antenna system as there was nothing wrong with it. It’s just I lost my shark fin cov More

by WYNDBRIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Sep 02, 2022 -

Genesis of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

August 30, 2022

Great customer communication when you enter the door. Great qualified mechanics that bring your car back with all the repairs done as requested. More

by riversbm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Aug 30, 2022 -

Genesis of Milwaukee responded

Thank you for sharing your thoughts about your experience with Genesis of Waukesha. We appreciate your business and hope to see you again soon!

August 30, 2022

Rick was awesome, very professional. Everything was very smooth and wonderful. Staff was overall friendly and job was well done More

by Absingh
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Genesis of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 30, 2022

It is a great place to get a vehicle. They have Helpfully and friendly sales people. More

by Tanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kemmer
Aug 30, 2022 -

Genesis of Milwaukee responded

Thank you for your very kind review, Tanya. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Genesis of Waukesha.

August 29, 2022

Service was fast friendly and right on time. i highly recommend them and will be back for sure. More

by HOLLYWOODGRAPHICSONLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Genesis of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Genesis of Waukesha.

August 29, 2022

2 service people told me that this would be a quick in and out and it wasn't until my wife got there did she learn that it would take 1.5 hours to complete! Nobody should have to plan their day around a s More

by RICHARD.THIERFELDER
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Genesis of Milwaukee responded

Thank you so much for your feedback, Richard. We strive to provide a 5-star experience to all our customers here at Genesis of Waukesha, and we're sorry to hear that we missed the mark in this case. Please don't hesitate to reach out if you would like to discuss this matter in more detail. We appreciate your business and hope you will give us another opportunity to serve you.

August 29, 2022

Got the recall finally completed. Glad to have it resolved in a timely manner. Whoot whoot More

by fingersmagoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Genesis of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 24, 2022

Great attention to detail and thorough service. . Technician found a motion damper that had been unhooked by another Hyundai dealer and reattached it. Greatly impressed. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Genesis of Milwaukee responded

Thank you, Dave! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Genesis of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

August 19, 2022

Wonderful service. Jean is so pleasant to work with. She knows her job well. I will always ask for her for servisr. More

by MIKESHARONTOUSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean
Aug 21, 2022 -

Genesis of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jean delivered such a great experience!

August 18, 2022

I waited for 1. 5 hrs. Part of my wait time was due to the service person checking her voice messages. More

by THEKOMPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommerd
Aug 21, 2022 -

Genesis of Milwaukee responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly so that we can further discuss your experience. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Rick Day, Service Manager 262-522-1000