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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.6
531 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 531 reviews

April 23, 2025

Pick up and service was as promised. Was disappointed that a vehicle wash was not done as agreed to when vehicle was purchased. Also Tc service advisor would not respond to two days of t More

by wvara
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tc
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Apr 23, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. It's disappointing to hear about the missed vehicle wash and lack of communication from our service advisor, as we strive for excellent customer focus. We apologize for any inconvenience this caused and would like to address it promptly. Please feel free to reach out so we can make things right. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 21, 2025

It will be even better after the remodel. It is spacious but the parking area was small. More

by conicu
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Remi Mendozzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Genesis of Naples responded

Thanks for reviewing Genesis of Naples! We look forward to welcoming you back once the remodel is complete. Safe travels!

April 21, 2025

I don’t feel that he told the whole story think he sold us a more expensive vehicle than we were looking for! Bad on me! More

by EDDUV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Geary
4.0
This rating includes all reviews, with more weight given to recent reviews.
Remi Mendozzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Genesis of Naples responded

Thank you for sharing your thoughts with us. At Genesis of Naples, we aim to provide transparent and helpful service, so if there's anything more you'd like to discuss or clarify about your experience, please feel free to reach out. We appreciate the feedback!

April 20, 2025

Always friendly and willing to help. I’ve been very satisfied with everyone I’ve met. More

by A1UDREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Valentin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Genesis of Naples responded

Thank you for stopping by to leave Genesis of Naples a wonderful review!

April 19, 2025

No loaner but the Uber you got me and my car brought to me at work was great. More

by Rputzulosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Genesis of Naples responded

We appreciate your review! We do have courtesy cars, but they are not guaranteed - they are based on the type of service and availability. It's great to hear that we could provide an Uber and bring your vehicle to you at work. Thank you for choosing Genesis of Naples and we hope to see you again down the road!

April 19, 2025

Nice treatment as long as you are customer. But ignoring as soon as you leave with the car. Was promised they would take care for car registration but they did not. More

by jejhaj
Recommend Dealer
No
Employees Worked With
N/a
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Apr 21, 2025 -

Genesis of Naples responded

I'm sorry to hear about your experience with the car registration process. We strive for consistent support even after a purchase, and it's disappointing to learn we fell short here. Without your full name, we cannot locate your contact in our system, but please reach out so we can address this issue promptly and ensure everything is taken care of as promised. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 19, 2025

The best dealership I’ve been to in a while. I recommend going there to anyone who wants a vehicle and good service More

by tonyponton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Colgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael "MJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Genesis of Naples responded

Thank you for the glowing recommendation! We're delighted to hear that your experience at Genesis of Naples was top-notch. We look forward to welcoming more customers like you in the future!

April 19, 2025

Naples of Genesis combines excellent service with prompt and courteous attention to their customer’s needs. More

by Avrum Goldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Apr 21, 2025 -

Genesis of Naples responded

Avrum, we're delighted to hear that you had such a positive experience with the team at Genesis of Naples. Thank you for your kind words!

April 19, 2025

JC in Genesis service was excellent. Friendly, professional and went out of his way to be helpful. Well done!!! More

by kmprimeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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Apr 21, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided excellent service at Genesis of Naples! Thank you for sharing your experience, and we'll be sure to pass along the kudos.

April 19, 2025

Took a month to get an appointment then kept my car for a month. Did not provide a courtesy car and made me pay for a rental car up front. More

by Patbunke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
J.C.Davies
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