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Genesis of Naples
Naples, FL
458 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 458 reviews
August 18, 2023
Once we got Thomas Jackman a our sales person we were all set. Great trade in same day we took home our new GV70 Genesis SUV. Loved the appearance of the dealership and it was a good experience from TJ's all set. Great trade in same day we took home our new GV70 Genesis SUV. Loved the appearance of the dealership and it was a good experience from TJ's careful explanation of everything we needed to know "right now" about the car, the good waiting room for when we need service and the Finance Folks with the enormous digital signature desk keeping it simple. He offered to answer any questions that come up as we learn about the new car. The whole experience was delightful! More
by VERY HAPPY
Employees Worked With
Thomas Jackman, sales person. , Michelle Leon
August 02, 2023
This was my second service with this dealership and on both occasions I was satisfied. My car was picked up and returned as scheduled. Everyone was friendly and helpful. On my second service I had to e both occasions I was satisfied. My car was picked up and returned as scheduled. Everyone was friendly and helpful. On my second service I had to exchange the loaner and was immediately accommodated. More
by maddebt
Employees Worked With
Michelle Leon
August 01, 2023
This dealership is GREAT! I especially appreciate the fact they pick up my car , service it, and return it to me. My wife is not able to get along by herself and this is a gre I especially appreciate the fact they pick up my car , service it, and return it to me. My wife is not able to get along by herself and this is a great service to me. More
by lamon6
Employees Worked With
Michelle Leon
July 18, 2023
Pleasant experience. Jason Prater was very knowledgeable and helpful. Answered all questions and made the buying experience enjoyable. I would recommend Genesis of Naples Jason Prater was very knowledgeable and helpful. Answered all questions and made the buying experience enjoyable. I would recommend Genesis of Naples to anyone looking for a car. More
by Irvp1
Employees Worked With
Jason Prater - sales
June 27, 2023
AC in GV70 stopped working on 6/10/2023 First on-line appointment was 7/16/2023.....36 days Called Saturday and was told I could I could drop off on 6/12. Tech first looked at it on 6/20. Added dye to appointment was 7/16/2023.....36 days Called Saturday and was told I could I could drop off on 6/12. Tech first looked at it on 6/20. Added dye to AC on 6/23. Apparently will look at dye on 6/27. I realize they are busy, but in all the years I've owned Acura's; Audi's and BMW's I have never gone through such extended service gobbdelygook. Bought the wrong car from the wrong dealer. And they did offer a loner/rental car from Thrifty. Did not need one thankfully AC repair in SW Florida should not take this long. Very disappointing. 3rd rate performance. More
by Curmudgeon53
Employees Worked With
No need, the issue is not with the service writer
June 03, 2023
Vinnie did a great job. We got a great deal and all was delivered as promised on our Genesis GV80. Would definitely recommend. We got a great deal and all was delivered as promised on our Genesis GV80. Would definitely recommend. More
by Deanna B.
Employees Worked With
Vinnie Incorvaia, Michelle Leon
May 19, 2023
Unfortunately, the service of this dealership has deteriorated over time. I am on my fifth Genesis and I regret buying the current one. Overpriced and service levels are abysmal. Cannot get a retu deteriorated over time. I am on my fifth Genesis and I regret buying the current one. Overpriced and service levels are abysmal. Cannot get a return call from service staff after 3 days. Pawel has been disappointing in his communications. More
by VJM
Employees Worked With
Pawel,
