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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.7
1,100 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 1,100 reviews

December 28, 2024

Communication was not good. Left messages and text without response. Eventually came in person to try to get appt for recall work. Once the work was being done, all went well. More

by Dmeighan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky, Peter
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Dec 30, 2024 -

Genesis of Naples responded

Meighan, I apologize for the communication issues you experienced. In the future, if you dial zero, you will be transferred to a team member. I'm glad to hear that once things got started, everything went smoothly. If there's anything else we can assist with or improve on in the future, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

December 28, 2024

Great service team prompt, polite all around excellence. We had no wait time towed the car in for flat repair... More

by k.grassa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team all were great to deal with.
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Dec 30, 2024 -

Genesis of Naples responded

Thank you for sharing your experience with the service team at Genesis of Naples! We're delighted to hear that everything went smoothly and efficiently. Safe travels, and we're here if you need anything else!

December 27, 2024

Great service every time I bring my Genesis in for service, Pawel Bartnicki is great and communicates well until my car is ready for pickup! More

by tholden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
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Dec 30, 2024 -

Genesis of Naples responded

We're delighted to hear that Pawel and the Genesis of Naples team consistently provide you with excellent service. Thank you for sharing your experience, and we look forward to serving you again!

December 27, 2024

This is my third Genesis so that says it all. They send reminders , pick up my car and it is returned in a timely manner. More

by WENDYFLINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Genesis of Naples responded

Thank you for your continued loyalty to Genesis of Naples, Wendy! We're delighted to hear that our service, including the reminders and convenient pick-up and return, keeps meeting your expectations. Enjoy driving your third Genesis!

December 26, 2024

The sales team was excellent. The training on our new gv60 was very helpful and I liked that we can get a refresher course after using the car awhile More

by fjahnke
Recommend Dealer
Yes
Employees Worked With
Brian Geary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Genesis of Naples responded

We're delighted to hear that our Genesis of Naples team provided excellent service and helpful training on your new GV60. Enjoy the ride, and feel free to reach out for a refresher anytime!

December 26, 2024

MY EXPERIENCE WAS FABULOUS. MY SALESMAN TODD COULDN'T BE BETTER. INFFAC HE WAS THE BEST SALESMAN I HAVE EVER NEGOTIATED WITH IN MY 60 YEARS OF PURCHASING AUTOMOBILES. More

by JEK2127
Recommend Dealer
Yes
Employees Worked With
Todd Schwoerer
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Dec 26, 2024 -

Genesis of Naples responded

We're delighted to hear that Todd provided such a fabulous experience at Genesis of Naples! Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle.

December 25, 2024

Rob was Great with explanations, kept me up to date always, and Pawel is always great in Service. More

by deniscars62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Genesis of Naples responded

We're elated to hear that Rob and Pawel hit the mark with 5-star service! Thanks for the review of Genesis of Naples.

December 25, 2024

Great service department. I would highly recommend you take your vehicle here. Love the valet service also. More

by Ashwill16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC
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Dec 26, 2024 -

Genesis of Naples responded

We're delighted to hear you enjoyed the service and valet experience at Genesis of Naples! Thank you for recommending us, we look forward to serving your vehicle needs in the future.

December 23, 2024

Brian did an excellent job. He provided in depth knowledge of the model we were interested in. He was most patient, professional and courteous. He was good with follow up. More

by RFMARKMANN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Geary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Genesis of Naples responded

We're delighted to hear that Brian provided such knowledgeable and professional service at Genesis of Naples. Thank you for recognizing his efforts, and we hope you're enjoying your new vehicle!

December 22, 2024

A little slow for just oil change and check up but comfortable waiting room and coffee available. Seems like that shouldn’t take two hours More

by RHABORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Dec 23, 2024 -

Genesis of Naples responded

Thank you for your feedback! Considering that you only have to come in twice a year, depending on your mileage, it’s a full-service check not just an oil change. We appreciate your patience during the visit and are glad to hear that our waiting room amenities at Genesis of Naples made it more comfortable. We'll work on improving efficiency in the future.

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