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Genesis of Northampton

Northampton, MA

4.7
26 Reviews

347 King Street

Northampton, MA

01060

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Showing 26 reviews

December 27, 2023

Valet driver was early and very courteous. Work was done perfectly. Customer service was top-notch. Would highly recommend the dealership. More

by scottallard21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
December 08, 2023

I recently had a recall service at Country Hyundai and was pleasantly surprised by the attention and professionalism of the dealership. This was a 180 degree positive change from my previous experiences w More

by Mbuell258
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vasilla
December 08, 2023

Very nice experience. Roger and Shaun very helpful and made buying a vehicle an enjoyable time More

by scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Larocque, Shaun Chambers
December 02, 2023

Vasilios took good care of me and my vehicle. He went above and beyond what was expected More

by fcasineau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vasilios
July 26, 2023

I totally love my Genesis and hope to buy another one. But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service More

by burlingtonm
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jaylene
Aug 01, 2023 -

Genesis of Northampton responded

I'm sorry to read about your recent experience with our service department. We value all of our customers, whether they're buying cars or coming in for servicing - so it is concerning to see that you have had this experience. Please reach out directly so I can personally address your concerns and clarify any misunderstandings regarding valet services. Thank you, Sara Baranowski - Service Manager - 413-774-3122

Aug 03, 2023 -

burlingtonm responded

Two days have passed since I left you a message at the number you provided. In addition, I concurrently sent you a private message in this forum with my phone number. In fact, you already have my phone number in your files as your dealership has serviced my car since I purchased it in 2016. However I have yet to hear back from you.

Aug 03, 2023 -

burlingtonm responded

It may have taken a bit of effort on my part to get their attention, but Nick from Customer Relations at Genesis of Northampton did call me today and the situation has been resolved to my satisfaction.

Aug 04, 2023 -

Genesis of Northampton responded

We appreciate your patience and are happy to learn that our team was able to resolve this matter. Thank you so much for your feedback, and please let us know if you need anything else.

March 28, 2023

Wonderful experience with salesman Roger, finance department, and delivery specialist. Treated with respect and attention beyond what I have experienced at any other dealership. Hat's off! More

by Ron
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Larocque
February 21, 2023

This was my first experience purchasing a cr online. The folks at Genesis of Northampton did a wonderful job. My g90 is a joy to drive and I could not be happier. Thanks again for your great servic More

by mcasseyj0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Kent. And J valour
January 14, 2023

This is my second new vehicle experience with Genesis of Northampton. Bill McHugh and Chris Shultz remain incredible assets to this dealership. I appreciate their relaxed process that allows a car buyin More

by Roadblock103
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill McHugh, Chris Shultz
January 09, 2023

Very friendly staff and fair deal. We’ve bought a number of cars from them all same experience. More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Kent
November 30, 2022

Purchased multiple vehicles from here and had a great experience each time. Very upfront with everything and take their time to make sure you understand everything about your vehicle. Actually make get More

by cazjax
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roger, Tim, Chris, Mike and Frank