On July 24, I completed an online form for a free $50 Amazon gift card to test drive a 2017 Malibu. A woman called to schedule the appointment for July 25. The two men who I was told to ask for were not available. The person who gave me the sales pitch, ride, and quote (higher than website price) said he would file the gift card form. That person was not well aware of the selection and location of the vehicles. I noticed a plugged tire. I received no follow-up on the quote or gift card. I completed the online inquiry form five times. On August 2, I brought a new car not at Gengras. (In general, test drive the vehicle(s) for which you get quote(s).)
Alfonzo Lopez was a truly amazing salesman. Patient, tolerant with a can do attitude. Buying a vehicle through Fonz and also some assistance of Ben.. wow, was a top notch experience.. I am a convinced i will be a customer for life.
Every dealer and personnel would have a lot to learn about customer service through The Fonz and Ben. I bought my first car through Ben. So prepare for next year and my new truck or van..
Bill Makos is awesome guy! He made me feel comfortable during the whole sales process. He allowed me to ask as many questions I want with a lot of patience..lol. Most of all, Bill will make your experience fun with a lot of laughs.
Thank you so much Bill for all of your hard work.
Would recommend this dealership highly. Sam and the rest of the sales team were very accommodating and attentive to our needs. Everyone seemed to work together and put there best foot forward to get the car we wanted. Luke in finance got us a great rate.
On 6/30/17 I purchased a 2017 Chevy Malibu from Gengras Chevrolet. This is the fourth vehicle that my family has purchased from them. My salesman, Frank Lentini was an absolute gem to work with. He was extremely courteous and exceptionally knowledgeable of the vehicles that I was looking at. Everything that I had asked for in my car was there. Most importantly, he made sure I was able to take advantage of all the incentives and rebates that were available at that time. Also Luke in finance was awesome as he had all the documents ready for signing - no waiting. All the employees were friendly and excited for me and my new purchase.. ABSOULTELY LOVE MY CAR!!
Sam was a great scalesman, He made everything so easy, he is not pushy, explained the car with all the different options. Ben was also a great help with the fianancing , found me the best bank to get payments where I needed them to be ,,,
You guys are the best , easiest dealership I ever been to and I would do it again,,,,,
"Excellent and easy going service from start to finish "
- C. Letty Zea
I went I yesterday (5/27/17) as I gathered my notes before making a definite decision on where to buy. After talking to my brother from whom I got my fist 4 cars through who put me at ease about this dealership I went in with the intention of browsing, but Frank Fomo reeled me in with his friendly disposition, knowledge and above all his not treating me as a loser class citizen just because I am a woman did the trick. I went in to browse and came out with a 2015 Nissan Rogue S . This was an excellent experience for me and my son who looks like he'll purchase his from there. Now I gave only 4 stars cause cause only time will tell. Oh yeah the rest of the staff were just as knowledgeable, friendly and super patient.
Purchased a new 2017 Chevy Sonic this week. We were very pleased with the entire staff and process. Alfonso Lopez was our Client Advisor, he was very helpful and knowledgeable and was a lot of fun to work with. Overall a great experience!