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Gengras Subaru Torrington

Torrington, CT

4.6
3,805 Reviews

45 Winsted Rd

Torrington, CT

06790

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3,805 Reviews of Gengras Subaru Torrington

January 16, 2018

Tai M salesman Tai is very well informed about my new Subaru Outback. Took his time & never felt intimidated with my many specific questions. Feel comfortable call More

by Linda806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sands, Tai Maher
January 12, 2018

Great Experience Tracy Breen was great. Completely knowledgable and willing to give you the time to answer all questions and learn how the car works. The financial guy More

by terrypineapple
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracy Breen, Greg Shenas
January 12, 2018

NO TITLE, are you kidding, JOKE Go to buy a $ 18,500.00 Honda they advertise , call day before, hire a driver to take me, spend my time checking car out, driving, cut a deal, open ch More

by Aerostar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Persechino, Joe Cabrera, Maria Reynolds
Jan 12, 2018 -

Gengras Subaru Torrington responded

We apologize that you had this experience with us. It is not in our business model to upset a customer. The state of Connecticut's laws do not allow us to complete a transaction without a title in hand. The Center Subaru team members you dealt with felt terrible this happened, but did explain that it was the law. If you'd like to discuss this further, we'd be happy to talk with you. We don't like to disappoint. Best Regards, The Center Subaru Management Team

January 10, 2018

Fantastic service, love the new car! We bought our new Crosstrek last Saturday from Jonathan Villamar. The service was fast, friendly, and so painless. Jonathan knew his stuff and answe More

by Elaine Lefebvre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Villamar
January 10, 2018

Personalised with Quality I had an amazing experience. As soon as I walked through the door it became a personal experience between the Subaru team and my family. There was no More

by Yoshiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tai Maher
January 06, 2018

Sales experience. The sales person reviewed several cars that he believed met my requirements. The sales process was thorough with all of my questions being answered e More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Villamar
January 05, 2018

Bad Customer Service Salesman treated me like I wasn't worth his time, buyer beware. I was looking to buy a used car and not new. There were issues with the car, I'm gla More

by carguy41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Blue Sr.
Jan 05, 2018 -

Gengras Subaru Torrington responded

We are so sorry this was your experience with Center Subaru, it is absolutely not how we operate. Treating someone poorly is unacceptable and we have zero tolerance for it. Please contact our General Manager, Andy Maiolo,directly at 860-489-1301 Ext 254.

January 05, 2018

Great dealership to do business with. I enjoyed working with my salesman Mike. He gave me the best price for my Subaru Outback which I bought fulled loaded with all the bells and whistles. More

by Margaret Kawecki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Persechino
January 05, 2018

Completely satisfied! We just bought a new Subaru with the help of Tracy Breen. We were impressed with Tracy's knowledge and his concern for our satisfaction. Tracy was c More

by Roger
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracy Breen, Greg Shenas
January 04, 2018

They made it work. Didn't need a new car, but they were willing to help us with the right package. Visited the dealership on Wednesday and picked up a new Outback on Sat More

by Gary A OBrien
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Maiolo, James Sands, Zach Wood
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