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George Moore Chevrolet - Service Center
Jacksonville, FL
1,163 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,163 Reviews of George Moore Chevrolet - Service Center
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March 12, 2025
Disappointed with the service. Slow response times, poor communication, and lack of professionalism. Expected better but won’t be returning. Slow response times, poor communication, and lack of professionalism. Expected better but won’t be returning. More
by Ahmad Ibrahimi
March 12, 2025
Everyone was very friendly and responsive to my needs and completed the visit in a timely manner. completed the visit in a timely manner. More
by Douglas
Employees Worked With
March 11, 2025
From the moment I walked in, I felt like someone was trying to reach in my wallet. After stating my issue and the solution I wanted, (flash the ecm and tcm to the latest version) I was told there would trying to reach in my wallet. After stating my issue and the solution I wanted, (flash the ecm and tcm to the latest version) I was told there would be a $200 diag fee so they could "figure out what's going on". If I wouldn't have stood my ground and called out the service writer, I would have been out two day's pay. I was promised a phone call after my initial visit but Brian couldn't be bothered... "Sorry bout that" was the best he could do when I came back for the appointment. When I did come back for my appointment Brian was busy with another customer so a different service writer stepped in to help. Helping means trying to charge me $400 for updating the ecm and tcm...a 10 min process. The ONLY person that seemed to have even a bit of integrity was the service manager who agreed with me that 1 hr was all that would be charged. But that isn't everything... When my truck was in for service, the equity manager tried to offer me $3500 less than kbb and 3k less than carmax (and they do no favors for car values) for my truck. Unfortunately your business model seems to be all about a customer's money rather than the customer. As a side note, I did end up buying a new truck this week. I spent 70k at Key Buick GMC. Over there I didn't feel pressured, pushed or tricked into a vehicle. Their sales staff and service department (a software recall) made the reason for my visit about me, not my bank account. I enjoyed an Incredible experience while selecting a 2024 Sierra Denali. I'll be recommending them to anyone in the market for a vehicle. But for your store, I couldn't be coaxed to do business with you in any capacity even if I was offered oil changes for life. Rest assured that I will never buy or service my vehicles at George Moore Chevrolet ever again. And before you think my review is just a disgruntled customer, the two nice folks in the waiting area with me didn't have anything nice to say while they were waiting 2 hours for their service either. More
by Floyd Osborne
Employees Worked With
March 11, 2025
The service department was very professional and helpful. They identified some discrepancy and brought them to my attention. Overall, it was a very satisfying experience. They identified some discrepancy and brought them to my attention. Overall, it was a very satisfying experience. More
by GARCIAJM_1985
Employees Worked With
March 10, 2025
Kevin is the best associate in the service department. He listens and gives recommendations in a non pressured manner. He listens and gives recommendations in a non pressured manner. More
by tiaracohen.rn
Employees Worked With
March 09, 2025
Kevin has for few years now made my visit to your service center very favorable! He always lessens to my request and communicates with me about my concerns coming up with reasonable solutions. Most recently center very favorable! He always lessens to my request and communicates with me about my concerns coming up with reasonable solutions. Most recently sourcing a tire on a Saturday morning after finding out I had a large piece of metal. The tire was originally ordered New and I had to wait for them! Kevin, found me one while I was in for a routine maintenance. It is nice to have someone at the job who exceeds expectations. Good Job Kevin and the George Moore Team as well! fgo More
by foshman
Employees Worked With
March 07, 2025
Having trouble understanding why after making appointment it took 2.5 hours to do a30 min oil change. Should pay by job not hour. He forgot to top off fluid, my washer fluid ran out it took 2.5 hours to do a30 min oil change. Should pay by job not hour. He forgot to top off fluid, my washer fluid ran out More
by paul.nadeau0110
Employees Worked With
March 07, 2025
Kevin is the best service team member. He’s why I continue to go back to George Moore. He’s why I continue to go back to George Moore. More
by mirandalee826
Employees Worked With
March 06, 2025
first time went with Raymond who helped me out with an amazing and great personality, second time went for a simple service and received my vehicle not the same way, it was the worst service i ever i had, amazing and great personality, second time went for a simple service and received my vehicle not the same way, it was the worst service i ever i had, specifically the Manager and Richard treating people like nothing More
by adam
March 06, 2025
Kevin has helped me with my truck diagnosis plan and getting it fixed in a very professional expedient manner. getting it fixed in a very professional expedient manner. More
by CHRIS1
Employees Worked With
