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Gerald Ford of North Aurora

North Aurora, IL

4.5
86 Reviews

208 Hansen Blvd

North Aurora, IL

60542

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86 Reviews of Gerald Ford of North Aurora

February 06, 2024

Jonathan Woods was a pleasure to work with. He took the time to answer all our questions and worked with us to get a fair price on an amazing car. More

by Bettyjackley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods , Jeff Gerald, Tom Kastrati
Feb 07, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jonathan and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Tom Kastrati General Manager Gerald Ford

February 01, 2024

Up to this point my experience has been great with the help of Ryan my sales rep.. Vehicle has been purchased but not picked up yet. More

by Russ
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Reyes
January 29, 2024

They did the best job they could with the information available regarding my maverick order. In all fairness ford headquarters never sent me any email updates or anything regarding my order, all the cont More

by MGJeep94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis Szot, Brian Schwarz
Feb 01, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a good experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tom Kastrati General Manager Gerald Ford

January 29, 2024

Everyone was attentive and answered and questions I had. Good people work there. I would recommend the dealership to others who are seeking a Ford vehicle More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaine Garcia, Carlos last name unknown , Tom Kastrati
Feb 01, 2024 -

Gerald Ford of North Aurora responded

Thank you so much, Eric, for taking the time to share your feedback with us! I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tom Kastrati General Manager Gerald Ford

January 24, 2024

Kevin and the service team at Gerald Ford are amazing. They provide the ultimate customer service experience, which doesn’t happen very often these days. They provide fair and accurate pricing, transporta More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 29, 2024 -

Gerald Ford of North Aurora responded

Melissa, I appreciate your review and am glad to hear that you had such a wonderful service experience with us. We look forward to working with you again! Sincerely, Tom Kastrati General Manager Gerald Ford

January 23, 2024

Everyone I dealt with the sales department did an outstanding job. They went above and beyond to get me a deal I was happy with. Ronaldo was specially helpful. More

by Donbob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Jan 26, 2024 -

Gerald Ford of North Aurora responded

Thanks for your outstanding review, Don! I'm very happy to hear that Ronaldo was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Tom Kastrati General Manager Gerald Ford

January 13, 2024

My husband and I love the non traditional sales approach to the sales team. Very low key not high pressure mostly because their sales staff is under 30 and not the old school high pressure techniques. More

by Kridan1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Jan 18, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Tom Kastrati General Manager Gerald Ford

January 11, 2024

I really appreciated the dedication of my mechanic, because he spotted a problem I didn’t know about!! Saving me trouble in the future!!! The staff helped me immensely by keeping the car until it was f More

by lindagrens922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry, Vito
Jan 11, 2024 -

Gerald Ford of North Aurora responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Linda! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Tom Kastrati General Manager Gerald Ford

January 09, 2024

First purchase from this dealer all went well sales staff kept me informed through the process everything worked as I thought it would More

by badams5078
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frankie, Bryan
Jan 11, 2024 -

Gerald Ford of North Aurora responded

Your fantastic review was awesome to read! Congratulations on your new car. I am happy our team provided you with pressure-free, efficient, and well-informed customer service. Please let me know if there is anything else that we can assist you with. Sincerely, Tom Kastrati General Manager Gerald Ford

December 18, 2023

I have purchased cars from this same dealer for over six years. The entire staff is friendly, and you can go to ANYONE and they will be more than willing to help answer any questions you have. You walk in a More

by Yvonnedlugosz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Dec 19, 2023 -

Gerald Ford of North Aurora responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Gerald Ford. We can’t wait to see you for your next servicing appointment! Sincerely, Tom Kastrati General Manager Gerald Ford

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