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Gerald Hyundai
North Aurora, IL
1,665 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,665 Reviews of Gerald Hyundai
June 27, 2020
A+ Service As always, I get excellent service from Gerald Hyundai. The service department staff is always professional, friendly and courteous. They are a pleasu As always, I get excellent service from Gerald Hyundai. The service department staff is always professional, friendly and courteous. They are a pleasure to deal with. More
by gailvtm
Employees Worked With
JayBee
June 27, 2020
Slow entry I arrived at 9:58a for my 10:00a appointment for an oil change and tire rotation. There was only one working service bay and there were two cars park I arrived at 9:58a for my 10:00a appointment for an oil change and tire rotation. There was only one working service bay and there were two cars parked in the one that worked. I waited for about 9 minutes before someone walked out to speak with me. She told me to leave my car in the drive and go inside. I explained that I used a mobility scooter and needed to unload it first. She said that would be fine and she would move the cars blocking the service bay so that I could drive forward. She was very nice and accommodating. After my service appointment, I went out to get in my car and saw that it had not been washed. I had to go back to service to request it be washed. The service person said that they didn't wash it because of the mobility ramp on the back of my vehicle, I explained that every single time I have my car serviced at Gerald they are able to wash my car safely. Apparently, I will have to tell the service department this information every single time I am there. More
by ingramjli
Employees Worked With
I don't remember any names from the service department. I didn't actually speak to Kevin Langton.
June 25, 2020
This was my first visit with you guys and the experience was positive...Nice clean and friendly service . A little pricy for labor but really good service was positive...Nice clean and friendly service . A little pricy for labor but really good service More
by srob920
Employees Worked With
Jaybee and Tony, Kevin Langton
June 25, 2020
As always the group took care of me As a loyal customer the group (especially Jaybee) took care of my issues. Standard oil change turned into a broken tie rod that was taken care of and As a loyal customer the group (especially Jaybee) took care of my issues. Standard oil change turned into a broken tie rod that was taken care of and still ready by lunch. More
by mp
Employees Worked With
JayBee
June 24, 2020
Good experience, did a lot on the phone before I even got to the dealership. Pete was great. It did take awhile, almost 4 hours from start to finish. I dont remember the finance guys name, he likes big watch to the dealership. Pete was great. It did take awhile, almost 4 hours from start to finish. I dont remember the finance guys name, he likes big watches & golf, he was good too,he needs 5 stars too. More
by Lynnie123
Employees Worked With
Pete Mendoza
June 22, 2020
Polite and Quick The two gentlemen I spoke with were friendly, polite and got me in and out of the dealership in a timely manor. I will return for service. The two gentlemen I spoke with were friendly, polite and got me in and out of the dealership in a timely manor. I will return for service. More
by ewiggins8956
Employees Worked With
JAYBEE BANTUG
June 19, 2020
Recall While I was treated very well, I think it's ridiculous to send a recall letter and not have the part. I should not have to make two trips. While I was treated very well, I think it's ridiculous to send a recall letter and not have the part. I should not have to make two trips. More
by reereeevans
Employees Worked With
Don't remember.
