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Gerald Kia of Matteson

Matteson, IL

4.4
570 Reviews

5501 Miller Cir Dr

Matteson, IL

60443

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570 Reviews of Gerald Kia of Matteson

August 05, 2025

Very punctual, staff was very friendly, and effective communication. Place is clean and staff is attentive. Pete was great More

by jessicalbethke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete 5 stars
Aug 05, 2025 -

Gerald Kia of Matteson responded

Thank you, Jessica! We appreciate your feedback about your experience at Gerald Kia of Matteson. It's great to hear that you found our staff friendly and attentive, and we're glad that Pete made a positive impression. We look forward to welcoming you back soon. Sincerely, The Team at Gerald Kia of Matteson

August 05, 2025

Great Customer service from everyone. They are a bit backed up with getting an appointment but service was great More

by jerewatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris from service, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela
Aug 05, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your feedback! We're thrilled to hear that you received great customer service at Gerald Kia of Matteson. We appreciate your understanding regarding the appointment backlog, and we're glad that your service experience was positive. We look forward to serving you again soon! Sincerely, The Team at Gerald Kia of Matteson

August 04, 2025

I've been coming to this dealership since I purchased my vehicle here. Never had any issues or problems with the staff everyone showed their professionalism. Anyone will continue to come to where they rec More

by ldm4207
Recommend Dealer
Yes
Employees Worked With
Tre and Shawn these guys no longer here
Aug 04, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate your continued trust in Gerald Kia of Matteson and are glad to hear about your positive experiences with our staff, especially Sherri. It's great to know you receive the respectful and quality service you deserve. We look forward to seeing you again soon. Sincerely, The Team at Gerald Kia of Matteson

August 04, 2025

Friendly and professional plus l didn't wait too long. Plus they washed my vehicle which was nice More

by mzcarmelsundae
Recommend Dealer
Yes
Employees Worked With
Shelly
Aug 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We are thrilled to hear that you experienced friendly and professional service at Gerald Kia of Matteson, along with a quick wait time and a nice vehicle wash. Your satisfaction is our priority, and we look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

August 02, 2025

Overall, friendly staff. Sales dept is great. Aggressive finance dept makes the car-buying experience stressful. More

by Beckie66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Boleaga; Shaun Bowen, Shamir Turner, Matthew Bucey
Aug 08, 2025 -

Gerald Kia of Matteson responded

Beckie, thank you for providing this feedback about your experience at Gerald Kia of Matteson. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Team at Gerald Kia of Matteson

August 02, 2025

I brought my minivan in to fix the air-conditioning and recalls that were out they fixed the recalls of course immediately and the air conditioning I went to pick it up. It didn’t work. I brought it back. More

by mhentz101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mmm
Aug 02, 2025 -

Gerald Kia of Matteson responded

mhentz101 I am sorry to hear about your experience but I appreciate your feeback. Please reach out to me personally. We want to be your one stop dealer for all your service needs! Give me an opportunity to correct these issues. Joshua Patrick Breen General Manager Gerald Kia of Matteson 5501 Miller Circle Dr Matteson, IL 60443 jbreen@geraldauto.com Office: 708.720.8918

August 02, 2025

Professional service department. Very helpful and kept me up to date with the progress of the repair More

by latoniawatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Aug 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind review, Latonia! We at Gerald Kia of Matteson are pleased to hear that you had a positive experience with our service department. Keeping you informed during the repair process is important to us, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

August 02, 2025

I've been coming here for a couple of years now and I always had the same sell man which is Aaron and he's great More

by stanyia6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Carter, Matthew Bucey
Aug 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Stan! We're happy to hear that you've had a great experience with Aaron at Gerald Kia of Matteson over the years. We truly appreciate your loyalty and are grateful for your feedback. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

August 02, 2025

Quick, painless, friendly Everyone was very helpful and knowledgeable and made my experience a pleasant one More

by jenngalloy
Recommend Dealer
Yes
Employees Worked With
Matthew Bucey, Matthew Bucey
Aug 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Jenn! We’re delighted to know your experience at Gerald Kia of Matteson was seamless and friendly from start to finish. Our team is dedicated to providing helpful and knowledgeable service, and we appreciate your positive feedback. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

August 01, 2025

I wrote a Google review and called to dealership to express how my experience was More

by JMAREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Chambers
Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you for choosing Gerald Kia of Matteson and for taking the time to share your feedback! We appreciate your effort to connect with us regarding your experience. If there's anything else you’d like to discuss or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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