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Gerald Kia of Matteson

Matteson, IL

4.4
570 Reviews
Call Dealership (708) 720-8999

5501 Miller Cir Dr

Matteson, IL

60443

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570 Reviews of Gerald Kia of Matteson

August 02, 2025

Quick, painless, friendly Everyone was very helpful and knowledgeable and made my experience a pleasant one More

by jenngalloy
Recommend Dealer
Yes
Employees Worked With
Matthew Bucey, Matthew Bucey
Report | Print
Aug 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Jenn! We’re delighted to know your experience at Gerald Kia of Matteson was seamless and friendly from start to finish. Our team is dedicated to providing helpful and knowledgeable service, and we appreciate your positive feedback. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

August 02, 2025

Overall, friendly staff. Sales dept is great. Aggressive finance dept makes the car-buying experience stressful. More

by Beckie66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Boleaga; Shaun Bowen, Shamir Turner, Matthew Bucey
Report | Print
Aug 08, 2025 -

Gerald Kia of Matteson responded

Beckie, thank you for providing this feedback about your experience at Gerald Kia of Matteson. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Team at Gerald Kia of Matteson

August 01, 2025

I wrote a Google review and called to dealership to express how my experience was More

by JMAREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Chambers
Report | Print
Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you for choosing Gerald Kia of Matteson and for taking the time to share your feedback! We appreciate your effort to connect with us regarding your experience. If there's anything else you’d like to discuss or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 31, 2025

Great staff and very quick service! They diagnosed the issue and had me on the road quickly. More

by campbellb219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about our staff and the quick service you received at Gerald Kia of Matteson. We're glad to hear that we could diagnose the issue and get you back on the road quickly. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 31, 2025

Great service! Pete was very helpful and I was able to get exactly what I needed done in just one visit. More

by NATALIE_FLORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you, Natalie! We’re glad to hear that you had a great experience at Gerald Kia of Matteson and that Pete was able to assist you effectively. It’s wonderful to know we met your needs in just one visit. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

Highly satisfied with prompt service provided. Courteous customer service. Excellent customer waiting area along with free beverages provided. More

by SAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
Report | Print
Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! It's great to hear that you were highly satisfied with the prompt service and courteous customer service at Gerald Kia of Matteson. We're glad you enjoyed our waiting area and complimentary beverages. We look forward to assisting you again on your next visit. Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

Perfect customer service , Shelly gave me all of the information i asked for. Would recommend to any one of my family members. More

by shaunbc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela
Report | Print
Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you, Shaun! We are happy to hear that Shelly provided you with perfect customer service and all the information you needed. Your recommendation means a lot to us at Gerald Kia of Matteson, and we look forward to assisting you and your family in the future. Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

Friendly fast courteous personal always willing to go the extra mile explains the services that you have requested and asks if any other services are required More

by avanjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris shelly
Report | Print
Jul 30, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're glad to hear about your positive experience with our team at Gerald Kia of Matteson. It's great to know that you found our service friendly and thorough. We appreciate your support and look forward to assisting you again in the future! If you have any additional needs, feel free to reach out. Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

They made the repairs I could afford . thank you for that. Shelly was very helpful and polite More

by rozwhitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly in the service dept
Report | Print
Jul 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Roz! We're glad to hear that you were satisfied with the repairs and that our team's assistance, particularly Shelly's, met your needs. We appreciate your feedback and look forward to serving you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

l remain unsatisfied on the answer l received regarding the package l purchased for oil changes and tire rotation. l was not given an agreement and the dealership has not provided the documentation that th More

by JACQUELYNBALDWIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in service
Report | Print
Jul 31, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We never want a client not satisfied and followed up with our finance department. You do have a maintenance contract for oil changes for certain. It expires 10/6/28 or 75,000 miles. This info is in your file for future use and we also texted the info to you as well. Sorry for any confusion and thank you for being our client! You are important to us. Sincerely, The Team at Gerald Kia of Matteson

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