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Gerald Kia of Matteson

Matteson, IL

4.4
570 Reviews
Call Dealership (708) 720-8999

5501 Miller Cir Dr

Matteson, IL

60443

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570 Reviews of Gerald Kia of Matteson

July 28, 2025

Regularly scheduled maintenance. Took me right away at the scheduled appointment time. Service took about 45 minutes than usual. More

by TMCSHARRY
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate you choosing Gerald Kia of Matteson for your regular maintenance. We're glad to hear you were able to be seen promptly at your scheduled appointment. We also take note of your concern regarding the service duration and will work to improve that in the future. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Team at Gerald Kia of Matteson

July 28, 2025

The gentleman who checked us in kept us updated and was very professional. Thank you More

by joanjohnsmaloney
Recommend Dealer
Yes
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Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Joan! We're glad to hear that you had a positive experience with our team at Gerald Kia of Matteson. We appreciate your kind words and hope to see you again soon for your next visit! Sincerely, The Team at Gerald Kia of Matteson

July 28, 2025

it was only an oil change. car still running so I guess u didi good More

by TIREDBI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
Report | Print
Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're glad to hear that your oil change went well and that your car is running smoothly. At Gerald Kia of Matteson, we strive to provide quality service. We hope to see you again for your future maintenance needs! Sincerely, The Team at Gerald Kia of Matteson

July 27, 2025

Professional and friendly service. Provided detailed recommendations on an illustrated print out after service visit and fully explained vehicle status and answered questions for bette More

by fina_felina
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department interaction
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Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Fina! We are delighted to hear that you experienced professional and friendly service at Gerald Kia of Matteson. It’s great to know that our team was able to provide detailed recommendations and fully explain your vehicle's status. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 27, 2025

Shelly Kenney was my service rep and she did a great job. I was in and out in good time. More

by STEPHENOMENAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Kenney
Report | Print
Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Stephen! We’re glad to hear that Shelly provided you with great service and got you in and out quickly at Gerald Kia of Matteson. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 27, 2025

Everyone was wonderful there. Pearl made me feel right at home and didn’t make me feel pressured at all!! More

by amburvacha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pearl, Matthew Bucey
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Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Amburvacha! We're thrilled to hear that you felt at home during your visit to Gerald Kia of Matteson. Pearl truly appreciates your feedback and is dedicated to providing a comfortable experience without any pressure. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 26, 2025

Pete was great. Kept me informed and answered all my questions. Went the extra mile to replace trim that was missing. More

by durhamjames56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in service
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Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you, James, for your wonderful review! We're pleased to hear that you had a great experience with us at Gerald Kia of Matteson. It's fantastic to know that Pete was attentive and went the extra mile to assist you. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 25, 2025

I appreciated the service, however, I was told that I need to replace cabin filter. I asked for oil change instead. I set up an appointment on 8.9.25 to replace the cabin filter. Thanks More

by twandadwilliams3
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
July 25, 2025

Yes, I would. I've been going to the service department regarding the same issue with my EV6 for the past four months! The last advisor I had, did not get me right More

by drfandersonjohnson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin, Chris
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Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for the feedback and the time it took. We never want a client not happy and we try our best since you are important to us. We had our technician test the vehicle and the car itself tested good. We next charged the car with our charger and it took the charge and we charged the vehicle 100%. This was done at our expense and no charge to you for the technician's time and the charge. We are sorry your home charger needs to be examined and understand that is frustrating. Sincerely, The Team at Gerald Kia of Matteson

Aug 16, 2025 -

drfandersonjohnson21 responded

It isn’t only the home charger as it would not charge on another type 2 charger in Westmont, IL. I told the service manager, Justin that and he stated there was no way he could test my car on a type 2 charger. He stated the car charges on type 1 & 3 chargers and that it has to be a software issue that Kia corporate must fix! Again, he told me that they are aware of the problem, but can’t fix it so, “It’s you want to make me the bad guy, then fine I’ll be the bad guy!” I’ve also filed complaints with Kia Customer Care. I’ve taken my car to Napoleon Kia and they were able to fix in 4 days what you couldn’t or wouldn’t do in 4 MONTHS!

Aug 16, 2025 -

drfandersonjohnson21 responded

It wasn’t my home charger! It was the ICCU like I said. Napleton Kia fixed it in 4 days! I’m now their customer since their service is so much better!

July 25, 2025

The service was very good, the service people was friendly and helpful I was in and out under two hours More

by rushingw99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard and Orlando
Report | Print
Jul 26, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our friendly and helpful team at Gerald Kia of Matteson. It’s wonderful to know we got you in and out in under two hours. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

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