Gerald Kia of Matteson

Promptly greeted by service personnel, kept updated on progress analyzing issue. continued getting feedback on completion date, and date available to pick up my vehicle. progress analyzing issue. continued getting feedback on completion date, and date available to pick up my vehicle. More

My appointment was at three but I requested an early drop off due to work. Pete was very accommodating and they even completed the work earlier than expected. Love my KIA off due to work. Pete was very accommodating and they even completed the work earlier than expected. Love my KIA More

Pete,Service Manager was great! He contacted me every step of the way! No surprises! He contacted me every step of the way! No surprises! More

I appreciated the service, however, I was told that I need to replace cabin filter. I asked for oil change instead. I set up an appointment on 8.9.25 to replace the cabin filter. Thanks need to replace cabin filter. I asked for oil change instead. I set up an appointment on 8.9.25 to replace the cabin filter. Thanks More

It’s decent, all of the service people are nice! the salesman are a bit over bearing especially the guy with the braids, he’s too intrusive! The sales area is loud, they need to learn how to use the the salesman are a bit over bearing especially the guy with the braids, he’s too intrusive! The sales area is loud, they need to learn how to use their inside voices, no privacy or confidentiality. Chris was my service rep, he’s very pleasant! Service dept, 9/10, sales dept 2/10 needs major work. More

Shelly is awesome. She's been my advisor since I purchased my Kia. She always goes above and beyond. She keeps me updated with my warranties and services that are need She's been my advisor since I purchased my Kia. She always goes above and beyond. She keeps me updated with my warranties and services that are needed. She's the best More

Very friendly and helpful staff. Waiting area comfortable and accommodating. Services were explained and completed as requested. Waiting area comfortable and accommodating. Services were explained and completed as requested. More

Very nice and very well managed place I was totally impressed with your service management impressed with your service management More

Nice and thorough service writer and the service for my Kia Sportage was completed to my satisfaction. Kia Sportage was completed to my satisfaction. More

Peter was a good help always in communication with me about my car but was not satisfied with corporate about my car but was not satisfied with corporate More