Gerald Kia of Matteson

Yes, I would. I've been going to the service department regarding the same issue with my EV6 for the past four months! The last advisor I had, did not get me right I've been going to the service department regarding the same issue with my EV6 for the past four months! The last advisor I had, did not get me right away nor could he answer any questions. I told the service manager about my concerns and was placated with a promise to research and communicate solutions for my car. After the appointed communication date for which there was no communication, I went to the dealership and was told by the service manager there was no fix and it was corporate's responsibility! I have filed a complaint with KIA's customer care center and have an open case file for my car. The service manager was condescending in tone and words! Awful, awful experience! More

The service was very good, the service people was friendly and helpful I was in and out under two hours friendly and helpful I was in and out under two hours More

The service tech pleasantly greeted me, explained the service process and answered my questions. Overall, a great experience. service process and answered my questions. Overall, a great experience. More

Pete,Service Manager was great! He contacted me every step of the way! No surprises! He contacted me every step of the way! No surprises! More

Promptly greeted by service personnel, kept updated on progress analyzing issue. continued getting feedback on completion date, and date available to pick up my vehicle. progress analyzing issue. continued getting feedback on completion date, and date available to pick up my vehicle. More

My appointment was at three but I requested an early drop off due to work. Pete was very accommodating and they even completed the work earlier than expected. Love my KIA off due to work. Pete was very accommodating and they even completed the work earlier than expected. Love my KIA More

I appreciated the service, however, I was told that I need to replace cabin filter. I asked for oil change instead. I set up an appointment on 8.9.25 to replace the cabin filter. Thanks need to replace cabin filter. I asked for oil change instead. I set up an appointment on 8.9.25 to replace the cabin filter. Thanks More

It’s decent, all of the service people are nice! the salesman are a bit over bearing especially the guy with the braids, he’s too intrusive! The sales area is loud, they need to learn how to use the the salesman are a bit over bearing especially the guy with the braids, he’s too intrusive! The sales area is loud, they need to learn how to use their inside voices, no privacy or confidentiality. Chris was my service rep, he’s very pleasant! Service dept, 9/10, sales dept 2/10 needs major work. More

Shelly is awesome. She's been my advisor since I purchased my Kia. She always goes above and beyond. She keeps me updated with my warranties and services that are need She's been my advisor since I purchased my Kia. She always goes above and beyond. She keeps me updated with my warranties and services that are needed. She's the best More

Very nice and very well managed place I was totally impressed with your service management impressed with your service management More