First, Jessica Johnson was an excellent representative
for Kia. She was proactive, communicated clearly, and was very flexible. Regarding service, we would rate Jessica a 10. Frankly, our overall rating o
for Kia. She was proactive, communicated clearly, and was very flexible. Regarding service, we would rate Jessica a 10. Frankly, our overall rating of the dealership and now our impression of Kia would be even lower if we hadn't enjoyed working with her and the fact that we simply love the vehicle. We feel Gerald Kia of Naperville is currently gouging its customers simply because it can. We received a $7K dealer markup over MSRP, amounting to about 15% of the total value of the vehicle. We had read stories of such practices online, but were really unprepared for the extent to which a dealership would take advantage of the current chip shortage and low inventory, in particular for a low emission EV hybrid. We budgeted for a more expensive vehicle and anticipated a higher APR due to inflation, necessitating perhaps more down to get a better deal (which we did). What caught us off guard and will result in us looking elsewhere in the next year or two as we look to upgrade our Toyota Prius to a full EV was the dealership policy in a seller's market. They were looking to take advantage of the situation and they did. For that reason and that reason alone, we would never recommend Gerald Kia.