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Gerald Kia of Naperville
Naperville, IL
558 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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558 Reviews of Gerald Kia of Naperville
July 27, 2023
We did have an issue but after Gino called me and explained everything to me, I think this cleared the air. I do appreciate that they called and went over everything with me on this matter Numbers explained everything to me, I think this cleared the air. I do appreciate that they called and went over everything with me on this matter Numbers are very tricky with finance, but after Gina gave me the breakdown, it was clear. If I would buy another car I would touch base ith Michael Rivas More
by Humza
Employees Worked With
Michael Rivas, Jessica Johnson
July 10, 2023
Knew the car I wanted, just needed to find a dealer with one. I was willing to travel out of state if I could find the car. Spoke with Melissa, she confirmed Gerald Kia having a Niro EX PHEV priced at msrp one. I was willing to travel out of state if I could find the car. Spoke with Melissa, she confirmed Gerald Kia having a Niro EX PHEV priced at msrp (36000) but would need a manager to write up the sale contract and there would be tax, title, etc. I checked back 3 days later - still in process. I checked back on day 5 - same. On day 6 I left word: I'm setting a deadline for some reply. They missed that deadline. On day 8, a different salesman finally provided an off-the-lot price quote: 44000. That's 22 percent over msrp. Nope. No sale... I did find and buy the same car, same features elsewhere, for 5000 less. More
by tgraham
Employees Worked With
Melissa Laxton
June 21, 2023
Our sales representative, Badar was great! He and Andre were transparent with all of the answers to my questions and explained all of the added benefits of buying my vehicle from Gerald. I fee He and Andre were transparent with all of the answers to my questions and explained all of the added benefits of buying my vehicle from Gerald. I feel like I got more for my money by shopping with this dealer. Very happy with my new Kia! More
by KM Fatigato
Employees Worked With
Andre Boulware
June 05, 2023
Had problem with headlights shutting off when driving in September 2022. Took in for service and diagnostic identified nothing. Today, June 2023 I received an extended warranty notice on this matter. I call September 2022. Took in for service and diagnostic identified nothing. Today, June 2023 I received an extended warranty notice on this matter. I called the service department immediately to set up a time to resolve my now recognized problem. Dealer phone called was answered by “Home of The Extended Warranty”. Only problem was no appointment was available for me for about 3 weeks. So much for extended warranty but no time available to perform the service. With this type of problem and high theft rate, I don’t see any Kia product in my future. Greatly disappointed! I purchased the SORENTO in Naperville but not happy. I did ultimately find another dealer out of my neighborhood that could address the matter near term. More
by LIONGOLF
Employees Worked With
William Jackson
May 10, 2023
Bought a 2016 Kia Soul a while back, and even though the engine eventually gave out the dealership warranty covered the repairs. Very nice place with professional and courteous staff. engine eventually gave out the dealership warranty covered the repairs. Very nice place with professional and courteous staff. More
by hbolanos
Employees Worked With
DontRemember
May 06, 2023
Bought a new kia carnival. Never got any J D power customer satisfaction request. Likely they have figured out how to bypass customer. This car is horrible, service depar Never got any J D power customer satisfaction request. Likely they have figured out how to bypass customer. This car is horrible, service department doesn't know what they are doing. Kia was a biggest mistake I ever made. J D POWER doesn't care as long as the check clears. Don't buy a KIA More
by Bobneitzel
Employees Worked With
Employee no longer there
April 23, 2023
This dealer is top notch! I was referred to salesman Quentin Stanley by coworker and WOW! Any expectations I had were far exceeded and THE BEST experience I've had with any I was referred to salesman Quentin Stanley by coworker and WOW! Any expectations I had were far exceeded and THE BEST experience I've had with any dealership/salesman. Then, Martha Miller in the Finance Dept took care of us and guided us through a great purchase! More
by ddamico
Employees Worked With
Quentin Stanley, Martha Miller
April 22, 2023
This dealership is the best. Good inventory , showroom is huge, they have a waiting area with free drinks/snacks, and all of the staff were friendly. My friend bought her first n Good inventory , showroom is huge, they have a waiting area with free drinks/snacks, and all of the staff were friendly. My friend bought her first new car here. We made an appointment online for a certain car and they had it pulled up with plates on ready to go. We worked with Sergio and Andre, Sergio was knowledgeable and took us through all the features then let us test drive by ourselves so there was no pressure. I worked pricing with Andre who was easygoing and had good vibes. The price was fair and they don’t use pressure tactics. We sat in an open space at a table, not some cramped office. Didn’t take long too get into finance and Michael (FM) was very thorough. The whole process was actually fun and quick. The GM (Carlos) was beyond nice and Anthony(manager) made the whole deal happen for us. If you’re looking to get a car, do it here. Side note-Andre literally saved my whole family from a burning house he’s an angel sent from above More
by Bree.Dow
Employees Worked With
Anthony Triner, Gino Tairi, Sergio Jimenez, Carlos Galvez, Andre Boulware
April 20, 2023
My daughter just purchased her first car ever. She went with a Kia Soul. Our experience with our salesperson, Casey was wonderful. She did everything in her power to make my daughter happy and ev She went with a Kia Soul. Our experience with our salesperson, Casey was wonderful. She did everything in her power to make my daughter happy and even went the extra mile by driving to Iowa to get her the red car she wanted. HOWEVER, the day ended horribly. We were meeting with Jessica Johnson in the finance department to finalize the paperwork and she was horrendously rude and unprofessional when we questioned the fact that the monthly payment AGREED upon was incorrect. She refused to change it back to original agreed dollar amount. When speaking to us about the extended warranties she was very curt. Needless to say, we did NOT walk out with an extended warranty like we had planned. We simply did not trust her and we were done dealing with her condescending and disrespectful ways. What started out as an exciting and fun experience for my daughter and myself was ruined by this individual! I considered buying a Kia myself since I am in the market for a new car, but am second guessing this dealership knowing that a person like Jessica Johnson is allowed to work there and treat customers in such an awful way. I wish I could have given them more "stars". Had it not been for Jessica, I would have given a 5 star rating.... Casey, gets 5 stars from us... and Jessica, NO stars at all. More
by stylyn67
Employees Worked With
Jessica Johnson, Casey Pittman
December 14, 2022
On 11/22 stopped by to check sportage cars. I worked with one of the sales rep along with manager and have put in a deposit for a Kia sportage coming in January 2023. Later, my priorities got c I worked with one of the sales rep along with manager and have put in a deposit for a Kia sportage coming in January 2023. Later, my priorities got changed and needed a car in 3rd week of December. which I found with a different dealer. So, called on 11/29 and asked to cancel order. I was promptly told the order has been cancelled and refund had been issued back on the card. But I never received a confirmation email. Despite of following up multiple times.I was repeatedly told the same old story. But the deposit was never refunded. Until, I stopped by on 12/14 and asked for the cancellation confirmation receipt. After waiting for more than 30mins I get a confirmation receipt which doesn’t reflect the date of refund or the method of refund. And was advised to check with the back why the he refund wasn’t applied. After getting back home. I see, the deposit was refunded back on card. Which clearly tells that the refund wasn’t applied until 12/14. They have been lying all these days. So, Be careful when you put a deposit. And later, change your preferences. More
by brash-venue.0e
Employees Worked With
Julian Hurtado
