Gerald Kia of Naperville

Kia Sorento My husband & I spent a lot of time researching, visiting different dealers and doing several test drives to find my perfect car. This was a huge deci My husband & I spent a lot of time researching, visiting different dealers and doing several test drives to find my perfect car. This was a huge decision for me & I wanted to get it right and not rush in to anything. I was completely stressed during this process. Out of every dealership we went to, Kia was by far the best! Friendly & knowledgeable. I walked out of two other dealerships just because of the pushy, arrogant sales people who couldn’t seem to answer simple questions. If I don’t like your sales person then I definitely won't be buying a car from them. I did not feel that way at all in dealing with Jacob Hernandez. He was able to answer all of my questions and at no point did I feel pressured. The fact that he was so patient during this difficult process made it very easy to come back. If we emailed him, we had a response within minutes. He truly worked hard for us - I know we were difficult at times! He went out of his way and worked very hard to get us exactly what we wanted. I want to mention the rest of the staff as well - everyone was so friendly! Jim Whitgrove was also amazing - he had so much patience with us, I can't thank him enough for working so hard for us as well. I know we did not make it easy! After all the cars, sales people & test drives, Kia stood out hands down. When it is time for a new car or to get my son a car, Gerald Kia is where we will be going. I love my Sorento! I truly made the best decision! More

I have owned two Acura TLs over the past 8 years. My current TL just came out of warranty and I have been researching vehicles that might be more affordable and that do not use premium gas, but still of current TL just came out of warranty and I have been researching vehicles that might be more affordable and that do not use premium gas, but still offered the luxury I have become accustomed to. I have to say that my Acura dealership's Service Department has superior customer service so it was very important to get both a car I would love AND a great Service Department! I have been very impressed with the KIA and a friend of mine purchased an Optima 2 years ago and he could not be happier. When I arrived at the Gerald dealership, I was greeted immediately at the door with a friendly smile and handshake. Steve, the salesman was courteous, friendly and very informative. Very quickly I was introduced to the Manager, Jason Allen, who let me know that if there was anything he could do to make my experience better to let him know. I felt immediately at home and knew that they would do the best job they could for me. I took under an hour, and I ended up negotiating on a new Kia Optima and I could not be happier with the entire experience. I traded in my TL and was given an excellent price for the trade in. I planned to pay the balance in cash, but in order to qualify for an additional $1,000.00 incentive, I needed to finance the balance. No problem. Joseph Khalil, the Finance Manager was very professional, courteous and friendly. He knew I was running short on time so he explained everything thoroughly but was very efficient at getting all the paperwork signed in a very timely manner. As soon as I left the dealership, I posted a short review on my Facebook page and have already had 2 friends who are both in the market for a new car, ask me for my salesman's name. I would absolutely recommend this dealership to anyone and everyone! I would rate my overall experience a 10!!! More

This is by far the best car dealership I've ever worked with. I went in on a Saturday looking to see a used Kia Optima EX with the premium package because I couldn't afford a brand new one. I was i worked with. I went in on a Saturday looking to see a used Kia Optima EX with the premium package because I couldn't afford a brand new one. I was immediately greeted by John and he showed me a used one I found online. It wasn't exactly the one I wanted so he gave me options on a brand new car. He made it very clear that he would do whatever it took to get me at the monthly payments I wanted to be. He was very honest and took the time to explain all of the clauses to me. I ended up walking away with a Optima Hybrid Ex which has all the bells and whistles, including navigation, and my car payment was exactly where I wanted to be! I will definitely go back to John. More

I bought my car from Brandon in August 2013 and It was the best experience I have ever had at a dealership. He helped me out and gave me a great deal (exactly what I asked for) right off the bat. To this the best experience I have ever had at a dealership. He helped me out and gave me a great deal (exactly what I asked for) right off the bat. To this day I go into Kia and get a wash and I sit and talk to him for sometimes an hour. Hes a great salesman and a great guy who didn't really care about making the sale and didn't take advantage of me. I had been to many dealerships before Kia and I bought the car at Kia Just because of Brandon. I actually hated the idea of driving a Kia but I never looked back and don't regret it at all. Thank you Brandon I hope you move up over there. I will recommend this dealership to anyone and GO SEE BRANDON! Thank you! More

I met Mike when I walked in, and felt as if I'd known him for years. He is a straight shooter with a good sense of humor! Employees Luke Mike are why I keep going back to Gerald Kia. him for years. He is a straight shooter with a good sense of humor! Employees Luke Mike are why I keep going back to Gerald Kia. More

At the onset of my visit I already knew I was prepared t o purchase KIA FORTE. It was just a matter of what dealer I was going to buy it from. Obviously one would want to stay nearby their home for conveni o purchase KIA FORTE. It was just a matter of what dealer I was going to buy it from. Obviously one would want to stay nearby their home for convenience reasons. So my purchase was between 2 dealerships…pretty straight forward. Upon arrival at Gerald Kia I was greeted by Michael Gately who carried the sale thru from start to finish. Mike was straight forward, prepared to answer each and every question, forthcoming and very likable. He accommodated my needs financially without much haggling which is always a fear when purchasing a car. Mike did not "push" me to buy a car…he merely guided along the process. My new FORTE was washed, filled with gas and ready to go in just a few hours while I did paperwork and the finance application. Since that evening Mike has checked in to see how it's going and has reminded me that both he and Gerald Kia are there for me for whatever needs I may have. Thanks Mike Gately and Gerald Kia. More

My experience with Gerald Kia of Naperville was exceptional. Upon our arrival we were greeted with professionalism, by Brandon Miller, and at no point did we feel pressured. We did some research exceptional. Upon our arrival we were greeted with professionalism, by Brandon Miller, and at no point did we feel pressured. We did some research ahead of time and knew exactly which car we wanted to purchase. We chose this Kia dealership after a horrible experience at a different one and after sharing this information with Brandon, he went out of his way to make us feel comfortable from beginning to end. If you are looking to buy a new car, check out Brandon Miller at Gerald Kia of Naperville. He is very knowledgeable, professional and ethical. More

I just purchased my first Kia from Gerald Subaru Kia of Naperville. Brian Westhoff did an outstanding job showing the various Kia SUV models. He is very knowledgable about the products and made buying a Naperville. Brian Westhoff did an outstanding job showing the various Kia SUV models. He is very knowledgable about the products and made buying a new car painless. I recommend Brian Westhoff for a hassle free car buying experience. More

I would have given this delaership over five! They Went above and beyond. Buying cars is not usualy a fun thing, however Micheal and Jason made it hard to leave. The prosess was quick and yes I must admit above and beyond. Buying cars is not usualy a fun thing, however Micheal and Jason made it hard to leave. The prosess was quick and yes I must admit FUN! I loved that they were honest , yes thats right honest and straight forward. I had been to four diffrent dealers and have been looking and reasearching for two months. I was given the song and dance at the other three and was ready to give up , until I went to meet with Michael and Jason At Gerald Kia . Thank you for going above and beyond and for my brand new Kia soul! WHOOT WHOOT!!!! : ) More