Gerald Nissan of Naperville

Grateful for the easy transaction, great explanations, simple trade-in, and honesty with the whole sale. Will remember Manny and Dana and the Gerald Nissan family for our next car! Thank you! simple trade-in, and honesty with the whole sale. Will remember Manny and Dana and the Gerald Nissan family for our next car! Thank you! More

My experience with Gerald Hyndai was horrible. They were trying to make me pay for the tune up on a trade in they have. I was leaving and received a call from Jose Valdovinos at Gerald Nissan lo They were trying to make me pay for the tune up on a trade in they have. I was leaving and received a call from Jose Valdovinos at Gerald Nissan location I told him what happened and he assured me it would not be that way with him having issues or any complications or price haggling. HE WAR RIGHT. i drove off the lot with my Jeep Grand Cherokee I was trying to by next door to them. This is the location I tell my friends to go to. More

My experience with Gerald Nissan was seamless from start to finish. John Palmer did an excellent job of making the purchase process a breeze! I would definitely recommend anyone in the market for a car to G to finish. John Palmer did an excellent job of making the purchase process a breeze! I would definitely recommend anyone in the market for a car to Gerald Nissan to shop with John. More

All I hear is Customer Care, but I got none. Waited all day for a status call back and never heard back. Even the automatic texting, I sent a text and no response. Some guy name Saul was supp Waited all day for a status call back and never heard back. Even the automatic texting, I sent a text and no response. Some guy name Saul was supposed to be my contact, no response. Had to call a 3rd time and ask for a manager. Spoke to Brad and got an excuse. Saul let for the day, I asked, and no one took over his customers. I will never do business with Gerald Nissan of Naperville; I tried once when I first bought my Nissan, made the mistake to give them another try. They have not changed. Brad did me a favor, I call another auto shop, I will be saving almost $300 that this dealership could have made but lack of leadership, and I’m going to have the auto shop do the work. If I'm going to be paying top dollar, I want at least good customer care, not employees that look like your bothering them or see you waiting and no one take the initiative to help a customer. Poor leadership, high prices, and zero customer care. More

biased manager. . If you are buying a vehicle, please go elsewhere. .do not buy here for you will not get service. they park your vehicle on the lot and then retur . If you are buying a vehicle, please go elsewhere. .do not buy here for you will not get service. they park your vehicle on the lot and then return it without doing any work, while charging you for a loaner. More

Alison the Sales Manager is fantastic Chad the sales representative is great as well . Highly recommend seeing them representative is great as well . Highly recommend seeing them More

After visiting many dealerships lately, I was very impressed with the services at Gerald Nissan of Naperville. Our product specialist, Austin, was fantastic. Such a nice guy. Very knowledgeable and th impressed with the services at Gerald Nissan of Naperville. Our product specialist, Austin, was fantastic. Such a nice guy. Very knowledgeable and thoughtful. He really worked with the sales manager, Luis, to get us a reasonable deal, despite the current climate of auto sales. And the business manager, Jacob, did a great job explaining things without being pushy. I totally recommend this team. Definitely ask for Austin! More

Service is always amazing but this time whatever software was upgrade for the radio and navigation didn’t fix the issue my clock continues to change and the oil change reminder/ notification is back. was upgrade for the radio and navigation didn’t fix the issue my clock continues to change and the oil change reminder/ notification is back. More

Leo Diaz was Realy Great to work with as a Sales Rep. !! He has very Professional Salesmanship, is Very Helpful, Patient & down to earth at the Same time, inwhich, made the visit very comfortable & pleasa !! He has very Professional Salesmanship, is Very Helpful, Patient & down to earth at the Same time, inwhich, made the visit very comfortable & pleasant overall!! This dealership is the best Nissan Dealership I've ever been to & the expectation of treatment & pleasantness is the Same Everytime no matter All New Crew or the Same from prior vizits! That alone is Greatly Appreciated!!🙏🏽 More

21 Titan SV. Non stop problems with my head unit, car play and rear view camera. Head unit freezes and goes black. Horrible customer service each and every time. Non stop problems with my head unit, car play and rear view camera. Head unit freezes and goes black. Horrible customer service each and every time. You need to fight for service to do their jobs. Transmission blew at 16,000 miles. Got the truck appraised by nissan at 44k. Asked if they would buy it back at that price so I can go elsewhere. Was told by Luis that “he wasn’t interested in my truck.” I wouldn’t be interested in a truck with a blown trans either. But I’m really not interested in every speaking positively to others about my time with Gerald of Naperville ever again! More