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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

March 15, 2019

Tons of information with zero pressure We arrived at a very busy time but when Jeff Walker saw us in need of someone to talk to, he rushed to us and then spent the following few hours helpi More

by Jenskimlatte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Mar 18, 2019 -

Gerald Subaru of Naperville responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Subaru of Naperville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

March 15, 2019

Good experience I had a good experience with Jeffrey. He was very accommodating and knowledgeable. He really did a good job on getting the desl done. I would recommen More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

March 15, 2019

Excellent Experience Michael was a pleasure to work with and is very knowledgeable of the Subaru brand. He stepped in for another salesman and guided us through until the More

by TIm Suter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price, Eddy Orellana
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

March 14, 2019

New Subaru Our sales rep, Jesse Bush was terrific ! Professional, helpful, kind and considerate. Took time to explain all about Subaru (we are first time Subar More

by Granny1stSubaru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Tim Murray
Mar 14, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Alec McKean - General Manager

March 14, 2019

Helped my mother with a Forester Helped my mom find a great used car. Helped her with sizing out the right car for her and helping with the safety feature she wanted. Kind and easy to More

by AMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Tim Murray
Mar 14, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, Alec McKean - General Manager

March 14, 2019

Great Car Buying Experience!!! I had a great experience with Michael specifically and Gerald as a whole. Michael was extremely knowledgeable and easy to deal with. The pricing was More

by Huskie72182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
Mar 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

March 14, 2019

Best car buying experience ever! Michael was awesome! Professional, knowledgeable and extremely helpful in the purchase of our new Outback; would highly recommend Michael and Gerald S More

by Lunagirl
Recommend Dealer
Yes
Employees Worked With
Michael Price
Mar 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for the great review, Lunagirl. Please come visit us if you need anything else, be it service or sales. Sincerely, Alec McKean - General Manager

March 14, 2019

great sales service with no pressure Eddy, our sales contact was thorough covering aspects of our new Subaru Ascent. provided information requested & was not pushy. Allowed us to make o More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

March 13, 2019

Great car buying experience Ehab helped to get us into a new Ascent. He was very knowledgeable and understood our needs. I would recommend working with Ehab on your next vehicle More

by Demara
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Mar 14, 2019 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

March 12, 2019

Friendly and Customer Service Oriented. Russ Harris is very friendly, customer service oriented and was willing to work within my budget. He's respectful and followed through as promised! My More

by Linda M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Mar 14, 2019 -

Gerald Subaru of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager

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