Gerald Subaru of Naperville

Very Helpful and Patient Stayed late to help us get the right car at the right time. Was very patient and helpful going over all the new items in the car. Stayed late to help us get the right car at the right time. Was very patient and helpful going over all the new items in the car. More

Excellent friendly service Great help finding the right car. Looked at new and used. Would recommend a family member or friend to come here. Jeff was very friendly! Great help finding the right car. Looked at new and used. Would recommend a family member or friend to come here. Jeff was very friendly! More

“No Fuss” Russ Great sales team, Russ was a joy to work with. Would have been even better if sales managers weren’t trying to haggle on price so much. Great sales team, Russ was a joy to work with. Would have been even better if sales managers weren’t trying to haggle on price so much. More

my salesman Eddy"O" was very professional. He showed me sev I enjoyed the experience of buying the car from Eddie"O". Everyone was friendly and straightforward no BS. Eddie took the time to find the right car I enjoyed the experience of buying the car from Eddie"O". Everyone was friendly and straightforward no BS. Eddie took the time to find the right car for me and for my needs. More

No worries!!! Jeff was outstanding, welcoming, and accomodating. Extremely helpful with ins and outs of the vehicle and painted a picture of what vehicle does for o Jeff was outstanding, welcoming, and accomodating. Extremely helpful with ins and outs of the vehicle and painted a picture of what vehicle does for our family. More

Great help in finding the perfect car Jeff Walker was a great help to find the best car for our family. He took the time to line up many different options that and go through them to find Jeff Walker was a great help to find the best car for our family. He took the time to line up many different options that and go through them to find the best vehicle. He handed us off to Tim who did a great job getting us out in a timely manner. More

horrible service If you are looking for service go somewhere else. We took our car in for a recall repair and at same time had them perform a repair to secure the cata If you are looking for service go somewhere else. We took our car in for a recall repair and at same time had them perform a repair to secure the catalytic converter which came loose and was rattling. Also we asked for a price on a new mirror that had been damaged when something bumped into it. The repair came loose a few months later and we took it to a mechanic who repaired it for about 1/4 of the price. As for their quote on the mirror, they quoted us for a mirror that was not even for our car because the quote included painting it and our car has just a black plastic covering that just needs to be attached to the car. Another recall came up which was actually the first one that was not done right and then the airbag one that a lot of cars are having. When our Honda had the recall, Honda came out and got my car, repaired the airbag and returned it a few hours later. They were courteous and great to work with. In contrast I spoke with Glen Today(or it could have been Len) I told him about our previous experience and how easy it was with Honda. He did even say..."Oh I am sorry to hear that" Apparently they do not care whether you are pleased with their service or not. Anyway they did say they could come get the car but could not say when. I told him I just needed one days notice to make sure the car was here. I would never buy another Subaru if this is the best they can do. More

Re- evaluating I am re-evaluating my previous post. Ehab graciously reached out to me addressing my concerns. He and Tony as well as Cora acknowledged my dissatisfac I am re-evaluating my previous post. Ehab graciously reached out to me addressing my concerns. He and Tony as well as Cora acknowledged my dissatisfaction and totally resolved all my issues. I love my Impreza! It fits me like a glove! More

Great Sales Staff It was time to replace our well-worn and beloved Subaru Forester family vehicle of 18 years. We greatly appreciated the time and patience that the sa It was time to replace our well-worn and beloved Subaru Forester family vehicle of 18 years. We greatly appreciated the time and patience that the sales staff at Gerald Subaru of Naperville provided in answering our many questions, weighing options, and finding the right vehicle for our family. Cynthia B and Stephen C helped narrow down our choices over the phone, searched their inventories, and set up our test drive and visit to Gerald Subaru. Ricardo R facilitated the test drive and showed us the new Subaru Forester twice as my wife and kids joined us later in the morning. He was patient in answering questions and running the myriad numbers for us to stay in our budget. Finally, Tim M. walked us through the details of our purchase, the warranties, and maintenance. We would highly recommend Gerald Subaru of Naperville for a smooth buying experience if you're looking for a new or used Subaru. More

Car Buying Made Painless Leo made the car buying experience as painless as possible. We were comparing the Legacy to a different brand at another dealership. That dealership Leo made the car buying experience as painless as possible. We were comparing the Legacy to a different brand at another dealership. That dealership did everything wrong - they didn’t listen to what we wanted and put on the high pressure sales for a product that we had no interest in. Leo listened to what we wanted and let us guide the process. We highly recommend working with Leo Lopez at Gerald Subaru! More