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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

August 28, 2018

Good price with good rate! Jeff Walker was very friendly and very helpful. I was able to get the car I wanted at a good price with a good rate and a great warranty. Very happy w More

by pargopher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jeff Walker
Aug 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, pargopher. We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Alec McKean - General Manager

August 28, 2018

No Hassle & professional Eddy Orellana, immediately took care of me, gave me a car to test drive on the track, while he finished up with another customer. Sitting down with E More

by SubaChica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Eddy Orellana
Aug 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, SubaChica. It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager

August 28, 2018

Easy and not too pushy There were great people there and David was very knowledgeable of the car I was purchasing. It didn't take too long to complete paperwork or negotiate More

by Jmcfarlin05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jeff Walker
Aug 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Jmcfarlin05. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

August 28, 2018

Very knowledgeable experience Jeff Walker and many others are Gerald Subaru of Naperville were not only very friendly from the minute I arrived at the dealership, but also very kn More

by Subaruforlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Aug 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Subaruforlife. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Alec McKean - General Manager

August 28, 2018

Made car buying stress free Ehab was a pleasure to deal with. Very knowledgeable and patient. He took his time, never seemed rushed and answered every question. His pleasant pers More

by CBaran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Marie Stepanek, Ehab Aref
Aug 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, CBaran. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

August 27, 2018

Fast, honest sales experience Jesse was direct, reasonable, and realistic. I felt no pressure during my sales experience and was in and out in three hours. Very clean dealership More

by Niugiovanni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Aug 27, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Niugiovanni. It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Alec McKean - General Manager

August 27, 2018

Happy Driving the test track was very helpful for practicing the various safety features. Sales staff patiently provided information without ever pressuring More

by lpdupage
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez, Cynthia Barratt, Tim Murray
Aug 29, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, lpdupage. We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Alec McKean - General Manager

August 26, 2018

We had a positive experience Leo Lopez was great. Worked with our needs Friendly staff, dog friendly, the only surprising thing was the lack of stock they had in the car we wante More

by Rita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Marie Stepanek, Tim Murray
Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Rita. We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Alec McKean - General Manager

August 25, 2018

Outstanding and Exceptional Customer Service My experience in purchasing a new 2018 Subaru Outback at Gerald Subaru of Naperville was outstanding. From the time I entered the building on Thursday More

by Outback57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie was GREAT to work with as well. She made the initial contact with me after getting the Costco Auto Program Referral. Very polite, courteous, and professional., Ubaldo Rodriguez, Anthony Mazany, Jesse Bush
Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Outback57. I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Alec McKean - General Manager

August 25, 2018

Great Experience purchasing new Legacy Gerald Subaru and Leo Lopez in particular did a phenomenal job finding the new Legacy I was looking for. The vehicle was at another dealership and Le More

by David G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Leo Lopez
Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, David G. We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Alec McKean - General Manager

Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, David G. We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Alec McKean - General Manager

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