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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

August 24, 2018

Team Work! To be fair, Marie is the reason I made an appointment at Gerald Naperville. She responded immediately my late evening email and answered all my questi More

by NewSubaruOwner
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek, Ehab Aref
Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, NewSubaruOwner. We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Sincerely, Alec McKean - General Manager

August 24, 2018

Jesse is a great salesman Jesse was terrific. Good person & man of his word. Would recommend him to anyone. Very knowledgeable & helpful & feel if I gave any questions I could More

by Cindy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Jesse Bush, Marie Stepanek, Tim Murray
Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Cindy123. Customer satisfaction is one of our top priorities and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

August 24, 2018

Great experience My husband and I have bought many cars in the past but our experience at Gerald Subaru was not intimidating..Jessie Bush was professional and engaging More

by Jean777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Jean777. Please keep us in mind if we can assist you with anything else be if service or sales. Until next time, take care! Sincerely, Alec McKean - General Manager

August 24, 2018

Great Buying Experience Gerald Subaru Best car buying experience I have had in years. Our sales person jesse knowledgeable, helpful, and professional. the business manager Anthony explaine More

by Joe
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Joe. Your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Alec McKean - General Manager

August 24, 2018

Outstanding Dealership Great Place to Purchase a New Subaru! Ehab Aref was a wonderful sales representative during the whole sales process beginning to end. He was very patient, informative and detailed with me More

by VJ1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek, Ehab Aref
Aug 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, VJ1984. It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Sincerely, Alec McKean - General Manager

August 23, 2018

Great Service I really liked how kind the salespeople were. It was a really busy Saturday, and they still treated us like valuable customers. Jesse helped my family More

by Elizabeth.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush, Ehab Aref
Aug 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Elizabeth.m. Reviews like yours are truly a breath of fresh air! Jesse is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Alec McKean - General Manager

August 23, 2018

Diligent Jesse kept on top of the vehicle that I was trying to buy. He stayed patient with me when I called daily to see if the car had made it to the dealersh More

by Kjhosier7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Aug 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Kjhosier7. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Alec McKean - General Manager

August 23, 2018

Great experience Very easy to work with this dealership from start to finish. The dealership had a friendly, casual vibe. Our salesperson Michael Price was a pleasure More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Aug 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alec McKean - General Manager

August 23, 2018

Jesse is the best! We were greeted at the door. Jesse was super friendly, and very knowledgeable. He answered all of our questions while pointing out many of the feature More

by ajhosier7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Aug 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, ajhosier7. Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager

August 23, 2018

Just Awesome Ricardo Rodriguez was nothing short of awesome. He provided excellent service and was extremely easy to work with; helped me get exactly what I was lo More

by Jakesnake422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Aug 23, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Jakesnake422. We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

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