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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

August 18, 2018

After Seven Toyota Products We Buy a Subaru We did something that we have not done for 30 years, purchased a vehicle that is not a Toyota. Our sales representative Michael Price provided answer More

by Nesta!!8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Aug 20, 2018 -

Gerald Subaru of Naperville responded

Congratulations on your new Outback! Thank you for taking the time to write about your experience. It's great to know Michael was able to provide you with a knowledgeable and efficient service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

August 17, 2018

Direct and friendly salesman Jeff was a direct and friendly salesman, attentive to our needs for a comfortable small car without too many confusing frills. While we got a good pr More

by JoeFreeFlight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Calhoun
Aug 20, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Jeff made such a great impression on you. Enjoy your purchase! Sincerely, Alec McKean - General Manager

August 17, 2018

Excellent experience Michael Price went above and beyond to make sure our car buying experience was exciting. We purchased the Crosstrek from Gerald Subaru because of Mic More

by Mom0517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Aug 20, 2018 -

Gerald Subaru of Naperville responded

Thank you for the kind words! We couldn't be happier that Michael was there to provide you with such a truly exceptional service! Thank you again and congratulations on your Crosstrek! Sincerely, Alec McKean - General Manager

August 16, 2018

Good experience The experience was very good, no pressure also ehab was very informative and detailed about my questions, he was very professional, I would recommend More

by Delulio renate 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref, Eddy Orellana, Tim Murray
Aug 16, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

August 16, 2018

Ehab went above and beyond to get the car I wanted One of the nicest cleanest dealerships I’ve ever been too. And the staff was just as amazing. From starting with our salesman Ehab to the finance dire More

by Mattrtaylor86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref, Jon Thongphadith
Aug 16, 2018 -

Gerald Subaru of Naperville responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Alec McKean - General Manager

August 16, 2018

Great, friendly,honest service! I would recommend asking for Ehab for a salesman. He was honest, friendly, knowledgeable, thorough. I was kind of in a time crunch, so the whole proc More

by Sherman34
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref, Jon Thongphadith
Aug 16, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alec McKean - General Manager

August 16, 2018

Great Help Very knowledgeable and helpful. Great info when checking out and buying the car. Made the car buying experience enjoyable without pressure. Can't wai More

by Mattkahler7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Marie Stepanek
Aug 16, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

August 14, 2018

What Wonderful Service!! Today I bought a Subaru Impreza from Leo Lopez, the Sales Representative who helped us with all the papers and information on the car. He introduced h More

by Doglover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany
Aug 14, 2018 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to truly exceptional care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager

August 14, 2018

NO FUSS RUSS After a rough experience the first time through we were paired with a salesman named Russ who made our experience much better this time. Excited to ow More

by Maddennfl12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Aug 14, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your truly exceptional experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Alec McKean - General Manager

August 14, 2018

First New Car I originally stopped into Gerald a few months prior to my purchase. I wasn't necassarily ready to buy at the time, but I knew what I wanted. Russ was More

by Kughn24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Russ Harris
Aug 14, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

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