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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

August 14, 2018

Above and beyond! I bought a Subaru Crosstrek from Gerald Subaru and Ehab was my salesperson. He was wonderful! He really cares for his customers and he went above an More

by Subaru Convert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Aug 14, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Alec McKean - General Manager

August 13, 2018

Great Service - knowledgeable Our salesman, Jesse, knew a lot about the car and shared this information in an easy to understand manner. He made the car buying experience easy. More

by SubaruConvert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Aug 13, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Alec McKean - General Manager

August 12, 2018

Great people to work with Eddy worked & helped me so I was able to make the purchase. He was very knowledgeable and exactly knew my need. Other staff was very helpful too. More

by Raj003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eddy Orellana, Jon Thongphadith
Aug 13, 2018 -

Gerald Subaru of Naperville responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of truly exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Alec McKean - General Manager

August 11, 2018

Best car purchase experience in years Kelly Thomas has been very helpful, knowledgeable and sensitive to our needs . She found the car we wanted and has been great at providing informatio More

by NanB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Tim Murray
Aug 13, 2018 -

Gerald Subaru of Naperville responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Alec McKean - General Manager

August 11, 2018

New Car Purchase Great people to work with. Easy to work with. Ehab worked with me to get to the number I needed to make a new car purchase financially feasible for m More

by Niehaus2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez, Ehab Aref
Aug 13, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

August 11, 2018

pleasure to work with Michael Price was a pleasure to work with; easy going, respectful and patient In our transactions. Sometimes life events come between business transac More

by New Ascent owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Michael Price
Aug 13, 2018 -

Gerald Subaru of Naperville responded

Thank you very much for taking the time to leave us this truly exceptional review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Alec McKean - General Manager

August 10, 2018

It was fun to buy here Eddy was great very fun to work with. Had a great time during every step. Leo the sales manager and Anthony in finance treated me like family. Wish I More

by Mady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Leo Katsnelson, Eddy Orellana
Aug 13, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

August 10, 2018

Friendly and pleasant car buying experience Russ was the first person who greeted us when we entered the dealership. He is a pleasant and efficient salesman. I am impressed his prompt and effici More

by Big Mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris, Tim Murray
Aug 13, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

August 09, 2018

Least frustrating car purchase we've ever had. Ehab was great. Very gracious, went above and beyond. There were some delays seeing the finance guy due to a computer crash and Ehab fid everthing h More

by bluesubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, Ehab Aref
Aug 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

August 09, 2018

Informative and Friendly I've purchased six times before. This was the best and most comfortable buying experience ever. Jesse was very nice and fun. He took the time to l More

by tl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Manny, Jesse Bush, Tim Murray
Aug 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

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