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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

June 20, 2018

First Time Car Buyer Working with John Rose at Gerald's was a breeze. This was my first time ever purchasing a car, and I had no real idea of what to expect when going int More

by wettlauferjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Rose
Jun 20, 2018 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

June 19, 2018

Good experience The dealership and the salesperson, Kelly Thomas, were both very helpful and professional. They took care of me without applying pressure. I’d recomme More

by Rcon
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Russ Harris, Tim Murray
Jun 20, 2018 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your wonderful review and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

June 18, 2018

Great car buying experience Jesse Bush was very helpful in every way with the purchase of our 2018 Subaru Legacy. Jesse is very knowledgable about all the Subaru products. I look More

by Rshadle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Marie Stepanek
Jun 19, 2018 -

Gerald Subaru of Naperville responded

Thank you for this truly exceptional review! We really appreciate your business. Sincerely, Alec McKean - General Manager

June 16, 2018

The best Subaru salesman and dealership to buy from. After being messed around by another Subaru dealer I found Gerald Subaru and initially contacted them through their Internet sales and dealt with Mari More

by Glad I chose a Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Marie Stepanek, Tim Murray, Jeff Walker
Jun 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It's great to hear that Marie, Jeff, and the team ensured you had a truly exceptional buying experience. Congratulations on your Crosstrek, we hope you love it for many years to come! We truly appreciate your recommendation and we look forward to helping you again in the future. Sincerely, Alec McKean - General Manager

June 16, 2018

Excellent Experience! This was my first Subaru purchase and I knew I wanted a Crosstrek. I worked with Michael Price in sales who helped me find the perfect Crosstrek to fi More

by subie_love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
Jun 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review! Our entire team works incredibly hard to demonstrate our commitment to customer care. Congratulations on your Crosstrek and we're so happy to have you as part of the Gerald Subaru family! Always feel free to reach out or visit us again for any future automotive needs. Sincerely, Alec McKean - General Manager

June 16, 2018

Excellent car buying experience. Dealership was clean, neat, and well organized. Had an excellent selection with straightforward pricing. Salesman Michael Price was extremely pleasan More

by Huskie72182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jun 18, 2018 -

Gerald Subaru of Naperville responded

We appreciate you writing this excellent review! Michael is an invaluable part of our team and it's great to hear that he provided a truly exceptional buying experience. Congratulations on your new Forester! Don't hesitate to reach out with any questions or future automotive needs as we are always here to help. Sincerely, Alec McKean - General Manager

June 16, 2018

Leo is amazing! We worked with Leo in 2015 when we first moved to Illinois and he was professional, helpful, courteous, and we were so impressed that we bought a Fore More

by JurtFam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Jun 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for this wonderful review! I'm happy to hear that Leo's truly exceptional customer service has earned your repeat business. I will gladly share your kind words with Leo and the team. Congratulations on your lease and don't hesitate to reach out with any questions in the future. Sincerely, Alec McKean - General Manager

June 16, 2018

New Car Purchase after 15 years Came to Gerald as my son purchased a 2017 Outback from Gerald in 2016 and was very pleased. The first visit was lengthy however it was partly due to More

by chessretired
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Jun 18, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! I'm happy to hear that Jeff, Tim, and the team provided a knowledgeable, pressure-free, and overall pleasant buying experience. Always feel free to reach out with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

June 15, 2018

Excellent..Much more than I ever could have expected!!! (A+) I Elizabeth K.. Bought a car from Ehab Aref. At Gerald Subaru in Naperville.He provided excellent service!. I never make a decision on the 1st day for More

by Elizabeth Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Ehab Aref
Jun 18, 2018 -

Gerald Subaru of Naperville responded

We appreciate you leaving this excellent review! I'm happy to hear that Ehab provided such an amazing buying experience. Thank you for your business and be sure to reach out with any questions in the future. Sincerely, Alec McKean - General Manager

June 15, 2018

Great experience at Gerald Subaru I felt we were treated cordially and fairly at Gerald Subaru. Our salesperson, Kelly Thomas, was great to work with and was extremely knowledgeable. More

by Kathy D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jun 18, 2018 -

Gerald Subaru of Naperville responded

Kathy, thank you for the excellent review! Kelly and our entire team work incredibly hard to demonstrate our commitment to customer care. Congratulations on your Forester, we're so happy to hear that you love it! Feel free to reach out or visit us again for any auto needs in the future. Sincerely, Alec McKean - General Manager

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